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Knowledge Management System

This document provides an overview of knowledge management systems (KMS). It defines KMS as comprising practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. The purposes of a KMS are listed as improved performance, competitive advantage, innovation, sharing knowledge, integration, and continuous improvement. The document then describes different types of KMS, including intranet-based systems, electronic document management systems, groupware, knowledge map systems, innovation support tools, and competitive intelligence tools.

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Joel Bagoyo
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62 views

Knowledge Management System

This document provides an overview of knowledge management systems (KMS). It defines KMS as comprising practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. The purposes of a KMS are listed as improved performance, competitive advantage, innovation, sharing knowledge, integration, and continuous improvement. The document then describes different types of KMS, including intranet-based systems, electronic document management systems, groupware, knowledge map systems, innovation support tools, and competitive intelligence tools.

Uploaded by

Joel Bagoyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Knowledge

Management System

JOEL R. BAGOYO
JENNIFER P. ARRANZ
What is Knowledge?
Personalized information
State of knowing and understanding
An object to be stored and manipulated
A process of applying expertise
A condition of access to information
Potential to influence action
Sources of Knowledge of an Organization

Intranet
Data warehouses and knowledge repositories
Decision support tools
Groupware for supporting collaboration
Networks of knowledge workers
Internal expertise
Definition of KMS
A knowledge management system comprises a range of practices
used in an organization to identify, create, represent, distribute, and
enable adoption to insight and experience. Such insights and
experience comprise knowledge, either embodied in individual or
embedded in organizational processes and practices.
Purpose of KMS
Improved performance
Competitive advantage
Innovation
Sharing of knowledge
Integration
Continuous improvement by:
o Driving strategy
o Starting new lines of business
o Solving problems faster
o Developing professional skills
o Recruit and retain talent
Activities in Knowledge Management
Start with the business problem and the business value to be delivered
first.
Identify what kind of strategy to pursue to deliver this value and
address the KM problem.
Think about the system required from a people and process point of
view.
Finally, think about what kind of technical infrastructure are required to
support the people and processes.
Implement system and processes with appropriate change management
and iterative staged release.
Level of Knowledge Management
Types of KM
Intranet-Based Systems
Intranets are private networks. Intranet is an environment that may facilitate the
sharing of dynamical and linked information. The communication in it is usually
passive because the user has to pull the information. This "pull style" is an
alternative to the information overload generated by emails. Intranets, in their actual
configuration, emphasize internal information, and are constructing important links
among organizations and their employees.
Microsoft Internet Information Server is an example of software that can be used
for intranet applications.
Electronic Document Management (EDM)
Electronic Document Management (EDM) systems are repositories of important corporate
documents. EDM systems are presented as explicit knowledge stores. In some
organizations, document management can be the initial step to further KM.
EDM systems contribute to the organization of the vast amount of documents generated
by office activities. EDM systems provide a more efficient retrieval, better security and
version control of documents. EDM systems have many features, like cataloging and
indexing, that were inherited from the traditional information retrieval systems, which are
studied in the field of Library Science.
Content Management tools is another name for EDM systems. Content Management tools
manage contents, no matter the media documents are available in: fax, e-mails, HTML
forms, computer reports, paper, video, audio or spreadsheets. Excalibur Retrieval Ware and
File Net are examples of EDM systems
Groupware
Groupware is described as the type of software that is designed to help teams that are geographically
dispersed and need to work together. CSCW (Computer Supported Cooperative Work) is the new
branch of Computer Science dedicated to the study of groupware technologies.
Microsoft Exchange and Lotus Notes belong to this KM software category.
Knowledge Map Systems
A standard knowledge map is fed with the profile of competencies of the members of an
organization. The knowledge map provides an expert locator feature that helps users to find the
experts best suited to work on a specific problem or project. A knowledge map categorizes an
organizations expertise into searchable catalogs. Using a knowledge map, it is easier to identify
people in terms of who they know, what they know and how proficient they are at a given task.
Lotus Discovery Server and Trivium Gingo are examples of such systems.
Innovation support tools
Innovation support tools are software that contribute to knowledge generation
along the product design process. These tools intend to create a virtual environment
that stimulates the multiplication of insights and are especially used in industrial
R&D (Research and Development)
Competitive intelligence tools
Competitive intelligence (CI) aims at systematically feeding the organizational
decision process with information about the organizational environment in order to
make possible to learn about it and to take better decisions in consequence.

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