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Quality Control and Quality Assurance

Quality assurance is a proactive process that focuses on preventing defects by developing quality plans and processes, while quality control is a reactive process that focuses on detecting defects through inspections and testing. Some key differences are that quality assurance involves managing quality processes, while quality control verifies product quality. Total quality management incorporates elements like management commitment, training, teamwork, statistical methods, and supplier involvement to achieve high quality. Benchmarking allows companies to study best practices of other organizations to improve their own performance.

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336 views

Quality Control and Quality Assurance

Quality assurance is a proactive process that focuses on preventing defects by developing quality plans and processes, while quality control is a reactive process that focuses on detecting defects through inspections and testing. Some key differences are that quality assurance involves managing quality processes, while quality control verifies product quality. Total quality management incorporates elements like management commitment, training, teamwork, statistical methods, and supplier involvement to achieve high quality. Benchmarking allows companies to study best practices of other organizations to improve their own performance.

Uploaded by

muhib
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Quality Control and

Quality Assurance
Common Meanings of Quality
Quality is fitness for use
Quality
is meeting customers
expectations
Quality
is exceeding the customers
expectations
Quality is superiority to competitors
Quality Assurance (QA)
- Is all those planned and systematic actions
necessary to provide adequate confidence that
an entity will fulfill requirements for quality.
Quality assurance is a process based approach whose
prime objective is to prevent defects in deliverables in
the planning process itself to avoid the rework, which
costs a lot.
Quality assurance is a proactive process, and it starts
at the very beginning of the project to understand the
products stated and non-stated requirements and
expectations, and then develop the plan to meet
these requirements and expectations.
Quality audit is an example of a quality assurance
process. Other examples of quality assurance are
training, process definition, selection of tools, etc.
The Difference between Quality Assurance and
Quality Control

QA QC
In quality assurance, you plan to On the other hand in quality control,
avoid the defect in the first place. you try to find defects and correct
them while making the product.
Quality assurance is all about
prevention. Quality control is all about the
detection.
Quality assurance is a process
based approach. Quality control is a product based
approach.
Quality assurance involves
processes managing quality. Quality control is used to verify the
quality of the product.
The Difference between Quality Assurance and Quality Control

QA QC
Quality audit is an example Inspection and testing are
of quality assurance. examples of the quality
control process.
The goal of the quality
assurance process is to Quality control identifies the
develop a process so that defects after the product is
defects do not arise when produced but is not yet
you are producing the released or is still in the
product production phase.
The Benefits of Quality Assurance and Quality
Control

It gives you a high quality output.


It increases the efficiency of operations.
It brings customer satisfaction, which affects your
brand and helps you grow your business.
If your product is of good quality, you will not need
much rework and there will not be much after-sale
support required. This will help you save a lot of
money.
A high level of confidence and a motivated team.
Quality Begins with
Quality Design
Quality Design
- It means the intentions of the designers to
include/ exclude features in a product or service
i.e. the degree to which the quality characteristics
are embedded into the product/ service.
Total Quality Management
(TQM)
- Encompasses elements that form the basis of a
company wide focus on quality- elements that extend
from the office to the field.
Elements of Total Quality Management in
Construction Process
MANAGEMENT
COMMITMENT
& LEADERSHIP

TRAINING TEAMWORK

STATISTICAL TOTAL QUALITY SUPPLIER


METHODS MANAGEMENT INVOLVEMENT

CUSTOMER
SERVICE COST OF
QUALITY
CONSTRUCTION
INDUSTRY-
SPECIFIC
FACTORS
Management Commitment & Leadership - TQM is a culture and philosophy that
must permeate an organization as the method of management. It can thrive only
under a senior management that establishes TQM as a top priority. This
commitment must be coupled with a thorough understanding of TQM. Only if
supported by this commitment and understanding, can senior management lead
the company toward the realization of higher quality in its undertakings.
Training - There should be customized training plans for management, engineers,
technicians, home and field office staff, support personnel and field labor.
Teamwork - TQM concept to the parties mentioned above in the form of joint
teams achieves higher customer satisfaction. These joint teams are responsible
for establishing joint goals, plans, and controls.
Statistical Method - provide problem-solving tools to the TQM process.
Cost of Quality - the primary tool for measuring quality. (Crosby, P. B., Cutting the Cost of Quality.
Farnsworth, Boston, 1967. ; Juran, J. M. (Ed.), Juran's Quality Control Handbook, 4th edn. McGraw-Hill, New York, 1988. )

Supplier Involvement - The ability to produce a quality product largely depends on the
relationship among the parties involved in the process; the supplier, the processor, and the
customer.

Customer Service - Customers may be either internal or external. Satisfying the needs of
these customers is an essential part of the process of supplying the final external customer
with a quality product.

Construction Industry- Specific Factors

1. Quality of codes and standards - According to the ASCE manual, 2 the primary
purpose of codes and standards is to protect the public's health and safety.

2. Quality of drawings and specifications- Drawings and specifications are the two
sets of documents given to the constructor that provide technical information on
materials, performance of the constructed facility, and quality requirements.

3. Constructability of design-the design professional must consider the


requirements of the constructor. The project must be constructible by those
retained to build the project.
Benchmarking
- Is the procedure where a company seeks out and studies
the best practices in order to produce a superior
performance.
Forms of Benchmarking
Internal
Benchmarking- investigates
the practices and performance within
the company.
External
Benchmarking- compares
the companys practices and
performance with world-class
performers.
External Competitive Benchmarking- is comparison
of companys activity with direct competitors
External Industrial or Functional Benchmarking-
compares companys functions with functions of
other companies.
External Generic Benchmarking- broadens fields of
application of benchmarking process beyond the
limits of specific company and industry it belongs
to.

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