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Intern Slide

This document summarizes the internship of Deva A/L Gopala Krishnan at e-Genting Holdings Sdn Bhd. The objectives of the internship were to integrate theory with practice, expose students to potential employers, and acquire skills in communication, management, and team work. E-Genting Holdings operates as a subsidiary of Genting Malaysia Berhad and focuses on technical support. During the internship, Deva worked on user cases, projects like OS migrations and encryption, hardware and software troubleshooting, and PC configurations. Deva gained experiences in server configuration, communication skills, and solving real-world problems. In conclusion, Deva met the objectives of the internship.

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214 views14 pages

Intern Slide

This document summarizes the internship of Deva A/L Gopala Krishnan at e-Genting Holdings Sdn Bhd. The objectives of the internship were to integrate theory with practice, expose students to potential employers, and acquire skills in communication, management, and team work. E-Genting Holdings operates as a subsidiary of Genting Malaysia Berhad and focuses on technical support. During the internship, Deva worked on user cases, projects like OS migrations and encryption, hardware and software troubleshooting, and PC configurations. Deva gained experiences in server configuration, communication skills, and solving real-world problems. In conclusion, Deva met the objectives of the internship.

Uploaded by

susilaramalingam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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E-Genting

DEVA A/L GOPALA KRISHNAN


SW089811

Bachelor of Software Engineering

INDUSTRIAL SUPERVISOR: Mrs. Liew Yuen Ching


ACADEMIC SUPERVISOR : Mr. Tan Chin Hooi
Objectives

To integrate theory with practice


To expose students to potential employers
Acquire skills in communication, management,
and team work.
To increase the market value of the student after
graduation
Company background

e-Genting Holdings Sdn Bhd was incorporated


in 1980 and it is based at Kuala Lumpur,
Malaysia.
e-Genting Holdings Sdn Bhd operates as a
subsidiary of Genting Malaysia Berhad
Organization Chart of ESI
Technical Support Team

Manages:
User case (Remedy)
Project
Troubleshooting hardware and software
Complete setup PC and Notebook
Managed by 8 person
User Case

Check Remedy Ticket


1 Identify the problem

Troubleshoot from place


2 Physical troubleshooting

Record the solution


3 Close/Resolve the ticket
Project
Migration
Migrating PCs from Win XP to Win 7 Pro
Driver
Standard Software
Printer
Custom software ( User )
Join / Unjoin Domain
Encryption
Encrypting Hard Disk
Symantec Antivirus
Enrollment
Troubleshooting

Hardware
Printer
CPU
Notebook
Software
Custom Software
Driver
Standard Software
Outlook
PC Configuration

PC
Driver
Software
Printer
Notebook
Driver
Software
Printer
Limitation & Solution
User Case
Problem : Too many user log cases a day
Solution : remote user PC from our place
Project
Problem : Manually perform Migration
Solution : Cloning
Troubleshooting
Problem : Hardware failure
Solution : Fill up service form for replacement / contact
vendor
Complete Setup
Problem : Printer / server problem
Solution : Contact MST team regarding server issues
Experiences Gained

Lesson Learned
Able to configure things related to server
Improve my communication skill as well as my
critical thinking in facing a real working-life
solved many cases that I had never
experienced before.
Conclusion

As a conclusion, I met the objective of my internship.

To integrate theory with practice


To expose students to potential employers
Acquire skills in communication, management, and
team work.
To increase the market value of the student after
graduation
Image captured
THANK YOU!

Q&A

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