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Chapter 14

This document discusses collaborative partnerships using technology. It defines collaboration systems as IT tools that support teamwork by facilitating information sharing and flow. There are two categories of collaboration: unstructured using tools like document sharing and email, and structured using workflows. Knowledge management systems help capture and share a company's knowledge. Content management systems organize document, media, and web content. Workflow systems automate business processes by defining steps. Groupware includes technologies like videoconferencing and instant messaging that support team interaction.

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50 views

Chapter 14

This document discusses collaborative partnerships using technology. It defines collaboration systems as IT tools that support teamwork by facilitating information sharing and flow. There are two categories of collaboration: unstructured using tools like document sharing and email, and structured using workflows. Knowledge management systems help capture and share a company's knowledge. Content management systems organize document, media, and web content. Workflow systems automate business processes by defining steps. Groupware includes technologies like videoconferencing and instant messaging that support team interaction.

Uploaded by

nyra aulia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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MGT 300

IT in BUSINESS
PN. INTAN LIANA SUHAIME
Chapter 14
Creating Collaborative Partnerships
Learning Outcomes

15.1 Identify the different ways in which


companies collaborate using technology

15.2 Compare the different categories of


collaboration technologies

15.3 Define the fundamental concepts of a


knowledge management system
Learning Outcomes
15.4 Provide an examples of a content
management system along with its
business purpose

15.5 Evaluate the advantages of using a


workflow management system

15.6 Explain how groupware can benefit a


business
Teams, Partnerships, and Alliances

Organizations create and use teams, partnerships, and alliances to:


Undertake new initiatives
Address both minor and major problems
Capitalize on significant opportunities

Organizations create teams, partnerships, and alliances both internally


with employees and externally with other organizations
Teams, Partnerships, and Alliances

Collaboration system supports the work of teams by


facilitating the sharing and flow of information
Teams, Partnerships, and Alliances

Organizations form alliances and partnerships


with other organizations based on their core
competency
Core competency an organizations key strength, a
business function that it does better than any of its
competitors
Core competency strategy organization chooses to
focus specifically on its core competency and forms
partnerships with other organizations to handle
nonstrategic business processes
Teams, Partnerships, and Alliances

Information technology can make a


business partnership easier to establish
and manage
Information partnership occurs when two or
more organizations cooperate by integrating
their IT systems, thereby providing customers
with the best of what each can offer

The Internet has dramatically increased


the ease and availability for IT-enabled
organizational alliances and partnerships
Collaboration Systems
Collaboration solves specific business tasks
such as telecommuting, online meetings,
deploying applications, and remote
project and sales management

Collaboration system an
IT-based set of tools that supports
the work of teams by facilitating
the sharing and flow of information
Collaboration Systems
Two categories of collaboration
1. Unstructured collaboration (information collaboration) - includes document
exchange, shared whiteboards, discussion forums, and e-mail
2. Structured collaboration (process collaboration) - involves shared
participation in business processes such as workflow in which knowledge is
hardcoded as rules
Collaboration Systems

Collaborative business functions


Collaboration Systems
Collaboration systems include:
Knowledge management systems
Content management systems
Workflow management systems
Groupware systems
Knowledge Management Systems

Knowledge management (KM)


involves capturing, classifying,
evaluating, retrieving, and sharing
information assets in a way that
provides context for effective
decisions and actions

Knowledge management system


supports the capturing and use of an
organizations know-how
Explicit and Tacit Knowledge

Intellectual and knowledge-based assets fall into two categories


1. Explicit knowledge consists of anything that can be documented, archived,
and codified, often with the help of IT
2. Tacit knowledge - knowledge contained in peoples heads
Explicit and Tacit Knowledge

The following are two best practices for transferring


or recreating tacit knowledge
Shadowing less experienced staff observe more
experienced staff to learn how their more experienced
counterparts approach their work
Joint problem solving a novice and expert work
together on a project
Explicit and Tacit Knowledge

Reasons why organizations launch knowledge management programs


KM Technologies

Knowledge management systems include:


Knowledge repositories (databases)
Expertise tools
E-learning applications
Discussion and chat technologies
Search and data mining tools
KM and Social Networking
Finding out how information flows through an organization
Social networking analysis (SNA) a process of mapping a groups contacts
(whether personal or professional) to identify who knows whom and who
works with whom
SNA provides a clear picture of how employees and divisions work together
and can help identify key experts
Social Networking
Content Management
Content management system (CMS) provides tools to manage the
creation, storage, editing, and publication of information in a
collaborative environment

CMS marketplace includes:


Document management system (DMS)
Digital asset management system (DAM)
Web content management system (WCM)
ent management system (DMS)

Supports the electronic capturing, storage, distribution, archival, and


accessing of documents
Digital asset management system (DAM)

Similar to DMS, generally works with binary rather than text files, such as
multimedia files types.
ntent management system (WCM)

Adds an additional layer to document and digital asset management that


enables publishing content both to intranets and to public Web sites
Content Management

Content management system vendor overview


WORKING WIKIS

Wikis - Web-based tools that make it easy for users to


add, remove, and change online content

Business wikis - collaborative Web pages that allow


users to edit documents, share ideas, or monitor the
status of a project
Business wikis
Workflow Management
Systems
Work activities can be performed in series or
in parallel that involves people and
automated computer systems

Workflow defines all the steps or business


rules, from beginning to end, required for a
business process

Workflow management system facilitates


the automation and management of business
processes and controls the movement of work
through the business process
Workflow Management
Systems
Messaging-based workflow system sends work
assignments through an e-mail system

Database-based workflow system stores


documents in a central location and automatically
asks the team members to access the document when
it is their turn to edit the document
Groupware Systems
Groupware technologies
Groupware Systems
Groupware software that supports team
interaction and dynamics including calendaring,
scheduling, and videoconferencing
VIDEOCONFERENCING

Videoconference - a
set of interactive telecommunication
technologies that allow two or more locations to
interact via two-way video and audio transmissions
simultaneously.
WEB CONFERENCING

Web conferencing - blends audio, video, and


document-sharing technologies to create virtual meeting
rooms where people gather at a password-protected Web
site.
INSTANT MESSAGING

E-mail is the dominant form of


collaboration application, but real-time
collaboration tools like instant
messaging are creating a new
communication dynamic

Instant messaging - type of


communications service that enables
someone to create a kind of private chat
room with another individual to
communicate in real-time over the
Internet
INSTANT MESSAGING
INSTANT MESSAGING

Instant messaging application


THANK YOU

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