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K 1 Basic Communication

The document discusses communication skills for managers. It includes models of communication including the sender, receiver, levels of abstraction in communication, and a simplified model of communication. It also discusses characteristics of feedback, rules for giving feedback, and rules for receiving feedback. The overall purpose is to provide guidance on effective communication and giving/receiving feedback.

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Ebrine Ladiba Gustam
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66 views10 pages

K 1 Basic Communication

The document discusses communication skills for managers. It includes models of communication including the sender, receiver, levels of abstraction in communication, and a simplified model of communication. It also discusses characteristics of feedback, rules for giving feedback, and rules for receiving feedback. The overall purpose is to provide guidance on effective communication and giving/receiving feedback.

Uploaded by

Ebrine Ladiba Gustam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Module 3 The Essential Manager

Unit 1 Basic Skills in


Communication
Jochen Lohmeier, Barbara Kloss-Quiroga

Facilitator‘s Manual
Dr. Barbara Kloss-Quiroga (Ed.), Berlin 2003
Communication Model: The Sender

Confront
Attention
Intention

District Health Management Tools, T 3–1–1


Source: Adapted from Lohmeier, Jochen: Facilitation - Approach and Tools for Development
Practitioners, BAOBAB, Berlin, Germany, 2001
Communication Model: The Receiver

Duplicate
Understanding
Acknowledgement

District Health Management Tools, T 3–1–2


Source: Adapted from Lohmeier, Jochen: Facilitation - Approach and Tools for Development
Practitioners, BAOBAB, Berlin, Germany, 2001
Communication Is…

Who says what?

…to whom?

…with what effect?

District Health Management Tools, T 3–1–3


Dale’s Cone People Generally Remember ? Levels of Abstraction

of Experience
10% of what they read Read Verbal receiving

20% of what they hear Hear words

30% of what they see Watch still picture Visual receiving


Watch moving picture
Watch exhibit

50% of what they


hear and see Watch demonstration

70% of what they Do a site visit Hearing


say or write
Saying
90% of what Do a dramatic presentation Seeing
they say as and
they do a Simulate a real experience
Doing
thing Do the real thing

District Health Management Tools, T 3–1–4


Source: Stages in Group Development, developed by participants in the Virginia State TOT,
Richmond, February 7, 1991, http://p2001.health.org/st02/supp8.htm
Communication: A Simplified Model

Content Relationship

Self-Revelation Appeal

District Health Management Tools, T 3–1–5


Source: Adapted from Lohmeier, Jochen: Facilitation - Approach and Tools for Development
Practitioners, BAOBAB, Berlin, Germany, 2001
Levels of Communication

send
decode

code
understand

and acknowledge

District Health Management Tools, T 3–1–6


Source: Adapted from Lohmeier, Jochen: Facilitation - Approach and Tools for Development
Practitioners, BAOBAB, Berlin, Germany, 2001
Characteristics of Feedback

Feedback
• is an information for another person

• means getting into contact with another person in


a regulated way

• is an opportunity to know and learn

• is an opportunity to openly express thinking and


feelings

District Health Management Tools, T 3–1–7


Rules for Giving Feedback

• Speak always about your impression/perception/


feelings, use I- and me-messages

• Use descriptions instead of judgements

• Relate feedback with a concrete situation


– when, what, how, reference

• Be concrete and precise

• Give feedback immediately, in the concrete situation

• State the positive, constructive intention

• Present your point of view

District Health Management Tools, T 3–1–8


Rules for Receiving Feedback

• Listen to the other person

• Do not justify

• Respect the other person’s point of view

• Say stop, if you have heard enough

Feedback is not the truth:


Choose what you want to take out of it.

District Health Management Tools, T 3–1–9

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