BUSINESS

COMMUNICATION

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• The sharing of information between people within an enterprise that is
performed for the commercial benefit of the organization.
• In addition, business communication can also refer to how a
company shares information to promote its product or services to
potential consumers.

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Strategies For
Successful
Interpersonal
Communication

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Overview
• Dyadic Communication
• Self Perceptions
• Dyadic Communications Relationships
• Interviewing
• Interview Purposes
• Interviewee’s Responsibilities
• Interviewer’s Responsibilities

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Introduction
• Face to face meetings (Communications) are the most common type of
communications in an organization
• Such informal type of interactions are called Interpersonal
Communication
• It has the opportunity for immediate feedback involving oral and non-
verbal responses, not delayed
• Many of the communications are with one other person
• Such interactions are called dyadic communication which is 1:1
relationship

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Dyadic Communication
DYAD + COMMUNICATION

• Defined as two persons seeking to exchange information

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Self Perception
• How you perceive others personality
• What are your inferences from whatever you see and feel
• Your self perceptions can be tested through honest feed-back from an
intimate friend
• You may judge yourself and others from your point of view and you
might be right or wrong
• Jumping to conclusions too quickly may be dangerous

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Characteristics of One Man

• Tall
• Beard
• Wears jeans to class has holes in jeans
• Friendly
• Married
• Drives a four wheel drive truck What you perceived????
• Smokes
• Wears a horn rimmed glasses
• Wears no socks
• Consistently late

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Self Perception Cycle

Self Perception

Non-Verbal
Oral Responses Self Behavior
Responses

Perceptions by
Others

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Dyadic Communication Relationship
• Impossible to avoid response or communication at
all
• Unidirectional communication lacks feedback
• Some people say it is impossible not to
communicate, turning away from someone is also a
form of communication

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• Minimal Interpersonal • Extensive
Communication Interpersonal
Communication

A
A Extensive
Minimal Feedback
Feedback

B
B

C
C

D
D

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Functional Relationships
Two parties communicating with a common aim
• Interviewing for a position
• Instructional interview
• Telephone exchange
• Grade review
• Job termination (Exit Interview)

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Types of Relationships
Levels at which you relate people
• Very intimate to non intimate
• Family to friends to acquaintances
• No communication with a stranger stars with direct
purpose
• Always a pleasant start

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 Three Types Of Dyadic
Communication In Business
• Interviewing
• Telephoning
• Dictation

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INTERVIEWING

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 Interviewing

• A job interview may be the most intense dyadic

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Interview Purpose
• Seeking Position
• Informing on Job
• Solving Problem
• Supporting Solution
• Counseling Employee
• Evaluating Employee
• Gathering Information

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Interviewee’s Responsibility
• Preparation Before The Interview
• Understand yourself (self assessment)
• Know details about available position (relate your skills with it)
• Do homework on company
• Rehearse possible questions
• Speak with insiders

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• Procedures During The Job Interview
• Give positive first impression (handshake and smile)
• State your understanding of interview
• Organize your answers
• Listen
• Ask thoughtful questions
• Offer a conclusion at the end
• Follow Up After The Job Interview
• Promptly accomplish if any specific action is
required
• Provide the asked info as soon as possible
• If required send a thank you note within a day

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Computer Interview
• Interviews through computer conferencing to reduce the cost of
interview
• Many distant interviews are conducted in this way
Basic technological aids needed
• High speed net
• A computer at each end
• A small camera
• A microphone
• Some software

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Contd…
Suggestions for computer interview
• Try out equipment beforehand
• Avoid excessive movement
• Use audio visual check before start
• Dress as interview was live; person to person
• Assume everything you say will be heard
• Avoid high contrast clothing
• Try to relax

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Appraisal Interview
The Performance Appraisal Interview consists of the following three
Stages:

1. Preparing for the Appraisal

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Exit Interview
An exit Interview is a survey conducted with an individual who is
separating from an organization or relationship.
• Examples:
• "What are your main reasons for leaving?"
• "What did you like most/least about the organization?"
• "What, if improved, would have caused you to stay at the
organization?"
• "Would you recommend the organization to others as a good place to
work/study/join?"

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Interviewer’s Responsibilities
• In a patterned interview interviewer controls the
direction of the conversation
• An already agreed upon form may be used
• They already have your resume and they know
more than you may know about them
Objectives of patterned interview
• Recruiters often have four goals
• Evaluate job qualifications that resumes cannot provide
• Determine oral communication ability
• Give essential facts about the company
• Establish good will

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Contd…
Interviewer’s Preparation Before Interview
• Read each applicants resume prior to meeting
• Be aware of the national and state laws about
employment practices
• Omit personal bias from your prepared questions
Warm-up period
• Try to make interviewee comfortable
• Greet warmly
• Asking about hobbies is a good start

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 Contd…
Main content of the interview
• After brief warm-up, make purpose of interview clear
• Tell what you plan to cover in the interview
• Encourage the applicant to do most of talking but
control the flow of interview
• Ask appropriate questions (focus on what can’t be get
from other sources)
• Open-ended questions and statements (elaborative
questions)
• Dead end questions (yes/ no/ one word answer)
• Use effective methods (avoid embarrassing questions)

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Reference:
Topic covered: Dyadic Communication & self-perception,
Interviewing, mastering the art of giving interviews-selection or
placement interviews, appraisal interviews, exit interviews. (3 Sessions)

Module: III
Book: Effective Business Communication
Author: Murphy, Hildebrandt & Thomas
Publisher: Tata McGraw- Hill Publishing
Chapter: 16
Page Number: 447-454

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