STC Chennai Metro: Welcomes You All
STC Chennai Metro: Welcomes You All
• Be brave
What Is a Critical Success
Factor?
Critical Success Factors
• Teach Morals
• Develop Internal
Personality.
Why agent leave……,
• AGENCY FACTORS : Immoral, poor location,
lack of training, lack of support
• COMPANY FACTORS: Image, inadequate
training, support or communication, rules and
regulations.
• SUPERVISORY FACTORS: Inadequate
supervision, personality conflict
• PRODUCT FACTORS:
INDUCTION RECRUITMENT
• PROSPECTING PHASE
• LOCATING
• SELECTING
• CONTACTING
RETENTION
• EDUCATING
• TRAINING
• SUPERVISION
• RETENTION STRATEGY
Team Training On
SELF
SELFAWARENESS
AWARENESS Financial
Financial Planning
Planning
##INTERPERSONAL
INTERPERSONAL
RELATIONSHIPS
RELATIONSHIPS
##CUSTOMER
CUSTOMERRELATIONS
RELATIONS
##AGENT DEVELOPMENT
AGENT DEVELOPMENT
##SELF
SELFDEVELOPMENT
DEVELOPMENT Computer
Computer Skills
Skills
##PERFORMANCE
PERFORMANCEMANAGEMENT
MANAGEMENT
##FEEDBACK
FEEDBACK
##GRIEVANCE
GRIEVANCEHANDLING
HANDLING
##TEAMBUILDING
TEAMBUILDING
##LEADERSHIP
LEADERSHIP
Presentation
Presentation and
and
Objection
Objection handling
handling
Communication
Communication Skills
Skills
PURPOSE AND OBJECTIVES OF
RECRUITMENT SEMINARS AND ROAD
SHOWS
• Be customer – oriented
• Close on a commitment
PLANNING SEMINARS OR ROAD
SHOWS
• To have a change
• Needs more hard work and planning
• Prepare yourself to talk with strangers
• Involve all your people
• Needs lot of team work
• Needs extra budget
• Pamphlets, Brochures, Banners etc.,
• Upgrade the standards of your organization
RIGHT PEOPLE FOR THE RIGHT
AGENCY RIGHT NOW !
• Marketing opportunities
THE TOP THREE
FACTORS
The top three factors young people consider when choosing a
prospective employer are :
• COMPANY REPUTATION
• RANGE OF OPPORTUNITIES AVAILABLE
• TRAINING OFFERED
• STRATEGY
• EXECUTION
• DECISION MAKING
RIGHT PEOPLE FOR THE
RIGHT AGENCY RIGHT NOW
MARKETING
TARGETING
RELATIONSHIP
MEASUREMENT BUILDING
AND
REVIEW SELECTION
ORIENTATION
CONTRIBUTION AND
RETENTION
VISION FOR THE FUTURE
OF YOUR AGENCY FORCE
• What products and services will you
deliver to the market ?
• Who are your future customers ?
• What marketing and sales approaches
will they respond to ?
• High tech or Low tech? Advanced
markets for family sales ?
• What are the challenges ?
SYSTEMATIZE YOUR
PROCESS
• Coaching is to develop
agents.
• Coaching is like training.
• Coach is like trainer.
• Coach has to extract the
hidden talents of the trainee
Agent.
Coaching for High
Performance
Why Coaching?
Benefits
of Coaching
36
Coach Profile
Coaches provide the link from skill acquisition, knowledge, and
information to practice. Coaching with feedback will help move
from just “acquiring information” to transforming how and what
they do in practice. At a minimum, coaches should have
knowledge and experience in the following areas:
* Background Knowledge
* Training
Experience
* Have a schedule that allows them to be
on-site to
provide feedback, demonstration, simulated try-out,
and overcome problems as they emerge in
implementation
* Have training materials and make resources/materials
accessible to participants
Coaching
Managing Coaching
Help
Helpagent
agent Know
Know &&Identify
Identify
With
WithLIC
LIC
Learn
LearnHow
How the
theProducts
ProductsWork
Work
Learn
LearnAbout
AboutCompetitors’
Competitors’
and
andCustomers’
Customers’Characteristics
Characteristics
Learn
Learn How
Howtoto Make
Make
Effective
EffectivePresentations
Presentations
Understand
UnderstandField
FieldProcedures
Procedures
and
andResponsibilities
Responsibilities
Fundamentals of
Coaching: Summary
Employee Coach
Employee Coach
Employee Coach
Establish Establish
Goals Expectations