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Session 1 What Is Organizational Behavior?: by Rabia Inam Khan

Organizational behavior is the study of how people interact within organizations and how organizations can be made more efficient. It provides an understanding of human behavior in organizations. Managers face challenges like improving people skills, empowering employees, stimulating innovation and change, managing diversity, and improving quality and productivity. Organizational behavior studies how to address these challenges through motivation, communication, training, empowerment, and focusing on customers, continuous improvement, and employee empowerment.

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Rabia Khan
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53 views

Session 1 What Is Organizational Behavior?: by Rabia Inam Khan

Organizational behavior is the study of how people interact within organizations and how organizations can be made more efficient. It provides an understanding of human behavior in organizations. Managers face challenges like improving people skills, empowering employees, stimulating innovation and change, managing diversity, and improving quality and productivity. Organizational behavior studies how to address these challenges through motivation, communication, training, empowerment, and focusing on customers, continuous improvement, and employee empowerment.

Uploaded by

Rabia Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Session 1

What is Organizational Behavior?

By
Rabia Inam Khan
What Managers Do
Managers (or administrators)
Individuals who achieve goals through other people.

Managerial Activities
•Make decisions
•Allocate resources
•Direct activities of others to
attain goals
Where Managers Work
Organization
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis
to achieve a common goal or set of
goals.
Management Functions

Planning Organizing

Management
Functions

Controlling Leading
Management Functions (cont’d)
Planning
A process that includes defining goals,
establishing strategy, and developing
plans to coordinate activities.

1–5
Management Functions (cont’d)
Organizing
Determining what tasks are to be done,
who is to do them, how the tasks are to
be grouped, who reports to whom, and
where decisions are to be made.
Management Functions (cont’d)
Leading
A function that includes motivating
employees, directing others, selecting
the most effective communication
channels, and resolving conflicts.
Management Functions (cont’d)
Controlling
Monitoring activities to ensure they are being
accomplished as planned and correcting any
significant deviations.
Mintzberg’s Managerial Roles
Mintzberg’s Managerial Roles (cont’d)
Mintzberg’s Managerial Roles (cont’d)
Management Skills
Technical skills
The ability to apply specialized
knowledge or expertise.

Human skills
The ability to work with, understand,
and motivate other people, both
individually and in groups.

Conceptual Skills
The mental ability to analyze and
diagnose complex situations.
Enter Organizational Behavior
Organizational behavior (OB)
Organizational behavior (OB)
is the study of the way people
interact within groups in
organizations. Normally this
study is applied in an attempt
to create more efficient
business organizations
Importance of OB

It is very important to study organizational behavior


because it provides an understanding of why people
behave as they do in organizations.
OB helps us to study the complex nature of human beings
in organizations by identifying causes and effects of that
behavior
Challenges and Opportunity for OB
• Improving People Skills
• Empowering People
• Stimulating Innovation and Change
• Coping with “Temporariness”
• Managing Workforce Diversity
• Helping Employees Balance Work/Life
Conflicts
• Improving Ethical Behavior
• Improving quality and Productivity
Improving People Skills
Management should improve its human
resources skills by considering these steps
• How to motivate people
• how to be a better communicator, and how to
create more
• effective teams
• Management can arrange training programs
as well.
Empowering Employees
• Empowering: Putting employees in charge of what they do.
-"Decision making is being pushed down to the operating
level, where workers are being given the freedom to make
choices about schedules and procedures and to solve work-
related problems. In the 1980s, managers were encouraged
to get their employees to participate in work-related
decisions. Now, managers are going considerably further by
allowing employees full control of their work.
- An increasing number of organizations are using self-
managed teams, where workers operate largely without
bosses
Stimulating Change
• "Today's successful organizations must foster
innovation and master the art of change or they'll
become candidates for extinction… An
organization's employees can be the
impetus(force) for innovation and change or they
can be a major stumbling block. The challenge for
managers is to stimulate employee creativity and
tolerance for change. The field of OB provides a
wealth of
ideas and techniques to aid in realizing these
goals"
Coping with Temporariness
• Today's managers and employees must learn
to cope with temporariness. They have to
learn to live with flexibility.
Managing Workforce Diversity
• Workforce diversity has important
implications for management practice.
• Managers will need to shift their philosophy
from treating everyone alike to recognizing
differences and responding to those
differences in ways that will ensure employee
retention and greater productivity while, at
the same time, not discriminating"
Improving quality and Productivity

Organizations can improve quality and


productivity by taking these measures:
1.Intense focus on the customer
2. Concern for continuous improvement
3. Improvement in the quality of everything the
organization does
4. Accurate measurement
5. Empowerment of employees

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