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The Writing Process and An Introduction To Business Message

The document discusses the writing process and introduces business messages. It provides an overview of the writing process including planning, drafting, and revising. It then summarizes guidelines for different types of business messages, including text messages, emails, and letters. Specific recommendations are provided for elements to include in emails like the to, cc, bcc, subject, and message fields. Sample emails demonstrate proper formatting of business correspondence.

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Khan Abdullah
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138 views

The Writing Process and An Introduction To Business Message

The document discusses the writing process and introduces business messages. It provides an overview of the writing process including planning, drafting, and revising. It then summarizes guidelines for different types of business messages, including text messages, emails, and letters. Specific recommendations are provided for elements to include in emails like the to, cc, bcc, subject, and message fields. Sample emails demonstrate proper formatting of business correspondence.

Uploaded by

Khan Abdullah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Chapter 5

The Writing Process and an


Introduction to Business Message
The Process of Writing

Planning Drafting Revising

• Revising contents,
• Gathering and
• Being flexible structure and
collecting
• Keeping going formats
• Analyzing and
• using your own • Editing sentences
organizing
favorite strategies and words
• Choosing a form
• Proofreading
Text Messaging
 Writers should focus primarily on clarity in
achieving their objectives.
 Because text messaging is less formal than other
types of messages, shortcuts are often used and
accepted.
 Users should avoid them if they interfere with
clarity.
 Text messages should convey ideas completely with
minimal need for response.
Email
Including the Prefatory Elements:
 To: Prime recipient.

 Cc: If someone other than the prime recipient is


to receive a courtesy copy.
 Bcc: Blind courtesy copy. The recipient’s
message will not show this information; that is,
he or she will not know who else is receiving a
copy of the message.
Email
 Subject: This line describes the message as
precisely as the situation permits. The reader
should get from it a clear idea of what the
message is about.
 Attachments: In this area you can enter a file
that you desire to send along with the
message.
 The message: The information you are sending
goes here.
Single-space body;
double-space between
paragraphs.

Use angle brackets


for Internet addresses

Dear Dawn: Include a salutation


for a friendly tone.
To speed telephone installation and improve service within the
main facility, we are starting a new application procedure.
Service request forms will be available at various locations
within the three buildings. When you require telephone service,
pick up a request form at your nearest location. Fill in the Write complete
sentences and use
pertinent facts, obtain approval from your division head, and upper and lower-
send the form to Brent White. case letters.
Please call me at 451-0593 if you have any questions about this
new procedure.
Best,
Jay Murray, Vice President, Facilities and Operations Use a complimentary
Phone: (245) 451-0593 ● Fax: (245) 451-3389 close and include your
E-Mail: [email protected] contact information.
Writing Plan for Email

Subject
Summarize the message content.
line

Expand the subject line by stating the


Opening
main idea concisely in a full sentence.
Writing Plan for Email

Provide background data and explain


the main idea. In describing a
Body procedure or giving instructions, use
command language (do this, don't do
that).

Request action, summarize the message,


Closing
or present a closing thought.
Writing Plan for Requests

Subject Summarize the request and note the


line action desired.

Begin with the request or a brief


Opening
statement introducing it.
Writing Plan for Replies

Subject Summarize the main information from


line your reply.

Start directly by responding to the


Opening
request with a summary statement.
Writing Plan for Requests

Provide background, justification, and


Body details. If asking questions, list them in
parallel form.

Request action by a specific date. If


Closing possible, provide a reason. Express
appreciation, if appropriate.
End

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