Performance

Measurement
Training & Development
 Group Members

Afreen S.
Khan(20)

Priya S. Pooja
Mishra(24) Shresth(59)
Performance Appraisal
Objectives of Performance Appraisal
• Performance Standards
• Evaluating Employee Performance
• Identify T&D Needs
• Rewarding Performance
• Improving Performance
 Process of Performance Appraisal

Establishing Communicating Compare Actual Discuss the Initiate

Measure Actual
Performance Performance Performance Appraisal with Corrective
performance
Standards Standards with Standard the Employee Actions
Q. Behavior is a function of its consequences?

A)True
B) False
Ans: True
Q. The appraisal process begins with
establishment of performance standards in
accordance with the organization’s strategic
goals ?

A)True
B) False
Ans: True
Methods Of Performance Appraisal
Traditional Methods
Traditional Methods

 Graphic Rating Scale

 Traditional Methods
 Critical Incident Method
POSITIVE SIDE NEGATIVE SIDE

WAREHOUSE MANAGEMENT

CRITICAL INCIDENT DATE CRITICAL INCIDENT

DATE
10/3 Reporting depleting inventories 14/2 Leaving the work area without proper notice
immediately

16/3 Helping co-workers 25/4 Smoking in prohibited area

EMPLOYEE MANAGEMENT

DATE CRITICAL INCIDENT DATE CRITICAL INCIDENT

14/3 Give written warning to the 18/4 Late to conduct employee appraisal
employee

23/5 Notes and report to HR the 17/6 Fail to inform the employee about training
development need for the program
employee
POINTS EMPLOYEE

Traditional Methods
10 Rihanna

9 Daisy  Point Allocation Method

11 Jenny For example: 100 points must be
distributed to all employees in a group by
their employer.
15 Neha

16 Priyanka

19 Ayushi

20 Monu

100
 Traditional Methods

 Ranking Method

 Alternation

 Paired Comparison

 Forced Distribution
Attendance
1 2 3 4 5 6 7 8 9 10

Poor Average Outstanding

Behavior towards subordinates

1 2 3 4 5 6 7 8 9 10

Poor Average Outstanding

Sincerity
Alternation
1 2 3 4 5 6 7 8 9 10

Poor Average Outstanding

Dependability
1 2 3 4 5 6 7 8 9 10

Poor Average Outstanding

 Traditional Methods
Paired Comparison
FOR THE TRAIT “QUALITY OF WORK” FOR THE TRAIT “CREATIVITY”
EMPLOYEE RATED EMPLOYEE RATED

As A B C D E As A B C D E
Compared Compared
To: To:

A + + - - A - - - -

B - - - - B + - + +

C - + + - C + + - +

D + + - - D + - + -

E + + + - E + - - +

B Ranks Highest A Ranks Highest Here

Note: + means “better than”, - means “worse than”. For each chart, add up the no of +’s in each
column to get the highest ranked employee.
Forced Distribution
Traditional Methods

 Checklist
Traditional Methods

 Essay Appraisal
 Traditional Methods

 Work Standard Approach

Performance comparison to predetermined standards.

 Forced Choice Rating Method

Criteria Rating
For A Salesman Most Least
 Slow but Steady
 Avoid Risks
 Meet Customers with Confidence
 Friendly & Informal
 Plain Speaking
Methods Of Performance Appraisal
Traditional Methods
 Graphic Rating Scale
 Work Standard Approach
 Essay Appraisal
 Critical Incident Method
 Forced Choice Rating Method
 Point Allocation Method
 Ranking Method
 Checklist
 Riddles

I am a five letter word (12345)

I am very simple and descriptive
I am used in academics and management
My 345 is an expression to speak
Guess what am I?
Ans: Essay Appraisal
 Riddles

I’m a 13 letter word

My 1234567 is illustrative & used in media
My 12345 is the base of demographics
Guess Who Am I?
Ans: Graphic Rating Scale
Modern Methods
 Modern Methods
 Behaviorally Anchored Rating Scale
(BARS)
 Modern Methods
..

 Management by Objectives(MBO)

ORGANISATION
GOALS

MONITOR

PERFORMANCE
AGREED EVALUATION
GOALS
APPRISAL

FEEDBACK

INDIVIDUAL
GOALS
 Modern Methods
 360 Degree Performance Appraisal
 Modern Methods
 Team Appraisal
 Modern Methods

 Balanced Score Card Method

Methods Of Performance Appraisal
Modern Method
 Management by Objectives(MBO)
 Behaviorally Anchored Rating Scale (BARS)
 360 Degree Performance Appraisal
 Team Appraisal
 Balanced Score Card Method
 Riddles

I am a four letter word (1234)

I represent togetherness
My 123 is a drink
Guess what I am?
Ans: Team appraisal
I am alpha numeric name
I am comprehensive in nature
Guess what I am?
Ans: 360 degree appraisal
 Pitfalls Of Performance Appraisal
• Halo Effect • Central Tendency Effect
• Leniency Effect • Culture
• Stringency Effect • Stereotyping
• Recency Effect • Perceptual set
• Primacy Effect • Fundamental Attribution Error
Ethics of Performance Appraisal
Ethics means the good bad, right wrong, moral
immoral? ?

A) True
B) False
Ans: True
Halo effect is a perceptual error of the person?

A)True
B) False
Ans: True