Products Offered

IT Solutions
PRODUCTS :

Complete solution for call center

Introduction:-

The Call Centre, which operates round-the-clock, could be

accessed by simply dialing <number>.

"Talk To The People Whose Business Is Talking To People“

Our slogan says it all really because since years we have been
taking calls on behalf of companies all over the world and from
overseas and we really are experts at talking to your customers.

.
 Objectives :-

 What is VoIP ?

 Advantages of VoIP in Call

Centers.

 Facilities Provided by VoIP in

Call Centers

 Solutions
What is VoIP?

Voice Over Internet Protocol (VoIP) has been discussed for years.

But this technology is beginning to play an important role in

contact/call centers worldwide. By providing a means to cut costs and
simplify management.

VoIP is a viable technology for Inbound / Outbound, distributed call

centers, for inbound centric call centers, and remote agents.

These environments can benefit greatly from lower long term cost of
ownership.
Advantages of VoIP in Call Centers.

Advanced ACD

Interactive Voice Response

Monitoring & Voice Logging

Predictive, Automatic, Preview dialers

TECHNOLOGIES USED:

 Asterisk
 C++
 PHP
 MySQL
 PERL, AGI,

 Why our solution is better then other solution ?

 Because we are the creators

 - We can provide customize solution as per your
requirements.
 - We will give you the technical support.
 - Support for future features request and regular
modifications.

 Asterisk is worldwide appreciated open source for VoIP

technology which we are using for our solution.

 Our solution is using multiple codec which will improve

the quality of the audio and video and will reduce the
required bandwidth usage.

 Our solution provides recording facility.

 Excellent Audio, Video quality

 jitter buffering

 echo cancellation

 Unlimited users can use our application concurrently

 End To End IT Solution Provides you with…

VoIP offers features and services

that are not available with a
traditional phone. Also you need
not maintain and pay the
additional cost for a line just to
make telephone calls. With many
VoIP plans you can talk for as
long as you want with any person
in the world.

Tirth InfoTech provides VoIP

services in different following
sessions:
 Outbound Call Center
Solutions (Domestic &
International)
 VoIP Billing
 IP-PBX System with CDR
 PBX System (PRI) with CDR
 Video Calling
 Web Callback
 IVR Designing
 Inbound Call Center Solution
(Domestic & International)
VIDEO- Calling

We are the distributors of this

breakthrough videocalling
technology over internet,
would be the best mentor for
the same. We can always
provide a personalized solution
for, a customized method in all
ways regarding this technology.

Our solution has the

competence of open source
Telephony infrastructure. Thus
getting an edge over the
competition technology.

Moreover we are a cost cutting

technology as one would find
the cost quite low compared to
other leading solutions offered.
 Voice Over Internet Protocol (VoIP)

Asterisk Based Telecom

VoIP Solutions
Gateway Call Center Solutions
Asterisk also provides various It is asterisk based call
VoIP call center is an
Voicemail services like Directory center software solution
extremely flexible platform
Assistance, Call Queuing, Call designed to maximize the
that can operate in several
Conferencing, Interactive Voice productivity, efficiency and
different telephonic
Responses, Caller ID services, effectiveness of your virtual
environments. Multiple
Call Waiting, Call Forwarding, VOIP call center.
telephone and automated
Anonymous call rejection, three-
phones can be achieved at
way calling and many others. Features :
lower cost by using this
KR Software has identified the
software.  Inexpensive hardware
Asterisk Open Source PBX as an
excellent solution for our requirements
Features :  Remote usability (agent
customer.
and manager)
Benefits: Availability of server-client  Unlimited scalability
environment allows quick  Centralized control
Freedom reaction time  Open system design
user friendly GUI & complete  No geographic limitations
Frequency security  Hardware independent

Maturity remote as well as real-time

Applications:
management & monitoring
Cost bringing together  Scripting
geographically distributed call  Reporting
Features: centers together to form a  Database integration
 Interactive Voice Response virtual contact center  Predictive dialers
 Local and Remote Call Agents  Inbound/OB/blending
 Music On Hold  Multiple simultaneous
 Music On Transfer campaigns
 Route by Caller ID
Call Center Solution Features…

Automatic Call Distribution

 Call Queuing, Music-On-Hold,

Call Parking

 Transfer and Agent Hunting

 ANI routing (Call routing on

Destination number or
Source Number)

Voicemail, DNC, Hotkeys.

 Call Conferencing, Barge in,

IVR, Internal calling.

Call Monitoring, Call

Recording,

Agent performance Report,

Agent Quality Management
Interactive Voice Response

Interactive Voice Response

IVR Data Collection for self help functions

Extends hours of operation (24x7)

Frees up agents by automating routing tasks

Reduces response time to callers

Unprecedented flexibility for Campaigns, Announcements

Record and add new files very easily

Even play customer specific files for premium service

Call Center Solution Dialers

 Predictive, Automatic,
Preview dialers

 Increase agent efficiency

 Increase your Sales Per

Hour (SPH)

 Dialing list from the

database

 Updates after the call gets

into the Database

 Automatic scheduling of
dialing lists

 Multiple
Inbound/Outbound
Campaigns from the same
server.
Output of your company “With” AND “Without”
VoIP
 Network Diagram
Call Center Solution Components

The system features four main

components:

 Super Admin Section

 Admin Section
 Monitoring Section
 Agent Section
1. Super Admin Section

In this section administrators can add/update phones, conferences

in the system.
2. Admin Section

In this section administrators can perform following functions:

 Manage system users
 Manage campaigns
 Manage lists
 Load leads
 View various reports such as “Sever Stats”, ”Park Report“,
“Autodial Report”, etc.
3. Monitoring Section

Here administrators can see Inbound/outbound calls, Parked calls and

conferences.

Administrators can barge in local or outbound lines, dial to any agent,

send voicemail to agents, join any conference and check voicemail.
 4. Agent Section:

 After logging in, agents can start

dialing calls.

 Campaigns can be configured to use

automatic or manual dialing.

 If a campaign is configured for manual

dialing, Agents can dial numbers
manually.

 When agent dials a number, he/she

can view customer and campaign
 information.

 Agent can perform following functions

when on live call:
 Park call
 View campaign information
 Transfer call
 Send DTMF

 Agents can tag all calls.

User Setting in Softphone
Codec Setting in softphone
Agent Login Page

To Login as Agent type : http://serverip/agent

Agent Campaign Login
 Accept incoming ring by pressing
green button & then press
resume button

Accept incoming ring by pressing green button & then press resume button
Call Status displayed as Live Call.
Press ‘HangUp Customer’ Button
for Disposition

Call Status displayed as Live Call. Press ‘HangUp Customer’ Button for
Disposition
Call Disposition
Call Monitoring
Live Call Conference
Inbound Call
Inbound/Outbound Call Monitoring
Hotkeys
Script
Call Transfer
Server Page
Reporting Tools
Live Calls Monitoring Tool
Contact Us

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