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Function of Management: Communication

Engineering management involves effective communication. Communication is a linking process that is the primary means by which people obtain and exchange information. It is also the most time-consuming activity that managers engage in. Information and communication represent power in organizations. There are various methods of communication, including nonverbal, oral, and written communication, with guidelines for effective written communication including planning, organizing, writing, editing, and revising messages with the readers in mind.

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Kheianne Daveigh
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50 views

Function of Management: Communication

Engineering management involves effective communication. Communication is a linking process that is the primary means by which people obtain and exchange information. It is also the most time-consuming activity that managers engage in. Information and communication represent power in organizations. There are various methods of communication, including nonverbal, oral, and written communication, with guidelines for effective written communication including planning, organizing, writing, editing, and revising messages with the readers in mind.

Uploaded by

Kheianne Daveigh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Engineering Management

Function of Management
COMMUNICATION
COMMUNICATION
The interpersonal
process of sending
and receiving
symbols with
meanings or
messages attached.
Effective Communication
-the intended meaning of the
source and the perceived meaning
of the receiver are identical

Efficient Communication
-occurs at minimum cost
1 Significance of
Communication
Significance of Communication

Communication is a
linking process of
management. 

Communication is the
primary means by
which people obtain
and exchange
information.
Significance of Communication

The most time


consuming activity a
manager engages in
is communication.

Information and
communication
represent power in
organizations.
2 Communication
Process
One Way versus Two Way Communication

Person B
One Way Person A
Communication
3. Communication
Sender Channel Receiver
1. Intended Meaning 4. Decoding

2. Encoding 5. Perceived Meaning

8. Communication
Channel Sender
10. Perceived Meaning
6. Intended Meaning
9. Decoding Receiver
7. Encoding

Two Way
Communication
3 Methods of
Communication
Nonverbal Communication
(body language)
Powerful means of transmitting
messages

Oral Communication
most important abilities for effective oral
communication
Active listening
Constructive feedback
Written Communication
guidelines for effective written
communication ……
Guidelines for Effective Written Communication

» Use the P.O.W.E.R. plan for preparing each


message:

Plan, Organize, Write, Edit and Revise

» Draft the message with the readers in mind

» Give the message a concise title and use


subheadings where appropriate
Guidelines for Effective Written Communication

» Use simple words and short, clear,


sentences and paragraphs

» Back up opinions with facts

» Avoid “flowery” language, euphemisms and


trite expressions

»Summarize main points at the end and let


the reader know what he must do next
4 Interpersonal
Communication
Interpersonal Communication
is …
… real time, face to face or voice to voice
conversation that allows immediate
feedback.
Common barriers to interpersonal Communication

» Expectations of familiarity

» Preconceived notions

» Source’s lack of credibility

» Differing perceptions caused by social and


cultural backgrounds

» Semantics and diction

» Emotions that interfere with reason

» Noise or interference
5 Organizational
Communication
1. Downward
Communication Directions of Communication

2. Upward … flows from individuals


Communication
in higher levels of the
3. Horizontal hierarchy to those in
Communication
lower levels
4. Diagonal … flows from lower to
Communication
higher levels in an
organization
1. Downward
Communication Directions of Communication

2. Upward …flows across functions


Communication
in an organization
3. Horizontal
Communication

4. Diagonal …cuts across functions


Communication
and levels in an
organization
Thank You!

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