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Effective Communication Skills

This tackles on how to be an effective in communication skills. It's rules and ways of effective communicating is also discussed in here.

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93 views

Effective Communication Skills

This tackles on how to be an effective in communication skills. It's rules and ways of effective communicating is also discussed in here.

Uploaded by

Cam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 48

EFFECTIVE COMMUNICATION SKILLS

Prepared by: Mr. Erwin Forte


ACTIVITY: How good a communicator are you?
 I am easily understood by anyone I talk to.
 I listen to another person’s message intently before I give my
reaction.
 I use gestures to help me send my message across.
 I think of what to say first before I speak.
 I listen to topics I am interested to and not with those that I am not.
 I make eye contact when I talk to people.
 I ask that a statement be repeated if I did not understand at first.
 I nod, smile and show interest in what the other person is saying.
OBJECTIVES:
At the end of this lesson, the learners will be able to:
 describe the key elements of effective communication;
 develop effective communication skills;
 understand the factors that lead to the success of their
communication efforts; and
 define the concept of noise as used in communication.
Successful people
invariably have one major
ability – effective
communication skills.
Success in communication
will be enhanced by good
speaking and writing skills.
Experts have pointed out that
among the traits or talents of
a successful communicator
are his sensitivity and listening
skills.
RULES FOR EFFECTIVE
COMMUNICATION
 Message must be clear.
 Sender must deliver message clearly
and concisely.
 Receiver must be able to hear and
receive the message.
 Receiver must be able to understand
the message.
 Interruption or destructions must be
avoided.
ON BECOMING
AN EFFECTIVE
COMMUNICATOR
ACTIVITY: The class will
be divided into groups
with 5 members. Each
group must list 5 ways to
become an effective
communicator.
EFFECTIVE COMMUNICATOR
• Always listen attentively.
• Organize your thoughts before you speak.
• When communicating to someone, you must
know his/her name.
• Think about your relationship with the one
you are communicating to know your
limitations.
• Be confident with the words you speak.
1
Listen
attentively and
resist distractions.
2
Be
responsive.
3
Appreciate what the
speaker is saying,
and pay attention to
his gestures and
expressions.
4
Use positive
body
language.
5 Hold your
reactions and
replies after the
speaker is done
speaking.
6 Be well
informed about
the topic that the
speaker is talking
about.
7
Try to perceive
the speaker’s
point as he
perceives it.
8 Behave and
look into the
eyes of the
speaker as he
speaks.
9
Respect the
speaker’s
opinion.
10
If the situation
warrants it,
take down
notes.
NOISE
NOISE
This is also called interference. Noise or interference
refers to anything that hinders the transmission or
reception of the message. It can be categorized into
internal noise or external noise.

Internal noise refers to anything that we think of during the time


we are engaged in communication like thinking about the
unfinished task we left at home, speculating what the other
person will say or thinking about an appointment we have later.

External noise is the noise that comes from outside such as


screaming of children at play, a heavy downpour or vehicles in
motion.
SEMANTIC NOISE
This barrier may
either be denotative
or connotative. In a
denotative barrier,
the sender and the
receiver disagree
about the definition
or meaning of a
word or phrase.
SEMANTIC NOISE
Example: ‘biweekly’

A connotative barrier means that a


word has a different meaning in a
particular context.

Example: ‘simple’
SEMANTICE NOISE
Different organizations tend to use different terms
differently. Unless everyone working at a particular
organization knows what a particular term means,
miscommunication often results due to the semantic
barrier.

FX – medical jargon meaning bone fracture


CODE EIGHT – a police jargon that means officer needs
help immediately
LEFT WING – which is political jargon for liberal progressive
viewpoint
Email or BTW – that means by the way
text
messaging CYA – meaning see you around
jargon FAQ – that means frequently asked questions
SYNTACTIC NOISE
Syntax refers to grammar, structure, or
set of rules that govern how words are
combined in meaningful phrases and
sentences.

Example:
The President said, ‘I would give an
award to those who came early in the
assembly tomorrow.’
ENVIRONMENTAL NOISE
This noise refers to the type
of barrier that physically
disrupts communication,
such as very loud music at
a party, sounds from a
construction site next to a
classroom, blowing of
horns from vehicles
outside the hospital,
banging of door from the
adjacent room or the
screaming of children in
the playground.
ORGANIZATIONAL NOISE

Poorly structured or planned


message can also be a barrier.
ORGANIZATIONAL NOISE
For examples:
1. a driver who is given unclear, badly
worded directions may be unable to
figure out how to reach his destination
PSYCHOLOGICAL NOISE
This refers to certain
attitudes that can
also make
communication
difficult. For instance,
significant anger,
happiness or sadness
may cause someone
to lose focus on that
moment he is
communicating.
PSYCHOLOGICAL NOISE
For example:
A student who had just been scolded by his
father may not be in his best when he is
called by his teacher to answer a question.
PHYSIOLOGICAL – IMPAIRMENT
NOISE
Physical conditions
such as deafness or
blindness can hinder
effective
communication and
interfere with the
reception of the
message. In this case,
communication will
be a failure.
CULTURAL NOISE
Difference in culture
may interfere with
cross-cultural
understanding. Each
culture has its own
rules about proper
behavior which affect
verbal and non-verbal
communication.
CULTURAL NOISE
For example:
Some cultures get emotional when they are
debating an issue. They yell, shout, and talk
with each other in a loud manner that can
be misinterpreted by other cultures as an
altercation or fighting.
Analyze the following noise
ACTIVITY 2: as to whether it is External
or Internal.
1. day dreaming
2. banging of the door
3. stomach pain
4. screeching of the car
5. howling storm
6. discerning a friend’s motive
7. uncomfortable chair
8. girl’s screaming with excitement
9. family problem
10.thinking that the decision was unjust
KINDS OF NOISE
 Semantic Noise
 Syntactic Noise
 Environmental Noise
 Organizational Noise
 Psychological Noise
 Physiological – Impairment Noise
 Cultural Noise
Identify the kind of
noise for each item.
Write your answers in a
¼ sheet of yellow pad
paper.
1. Women are not
permitted to have
children here.
2. Significant anger or
sadness may cause
someone to lose focus
on the present moment.
3. A house helper who is
given vague instructions
on how to cook pork
adobo may not be able to
prepare an appetizing and
delicious menu.
4. Rhea’s autism
hampers effective
communication.
5. Ana is inviting her
hearing-impaired
friend to her
wedding.
6. Listening to music from
smartphones and personal
listening devices,
particularly when volume is
set close to the maximum.
7. I go to the store
and I bought milk.
8. Carlo is preoccupied
with a problem, so he
may be inattentive at a
team meeting.
9. Unwittingly offending
a non-Christian person
by wishing them a
‘Merry Christmas’.
10. Please make
sure you pack my
briefs for our trip to
New York.
1.Women are not permitted to have children here. –SEMANTIC
10. Please make sure you pack my briefs for our trip to New York. –SEMANTIC
6. Listening to music from smartphones and personal listening devices, particularly
when volume is set cl9ose to the maximum – environmental
Loud speakers at a party or the sounds from a construction site next to a classroom -
environmental
2. Significant anger or sadness may cause someone to lose focus on the present
moment – psychological
8. Carlo is preoccupied with a problem, so he may be inattentive at a team meeting.
9. Unwittingly offending a non-Christian person by wishing them a ‘Merry Christmas’ –
cultural
4. Rhea’s autism hampers effective communication. –Psychological
3. a house helper who is given vague instructions on how to cook pork adobo may not
be able to prepare an appetizing and delicious menu -organizational
5. Ana is inviting her hearing-impaired friend to her wedding. – physiological –
impairment
7. I go to the store and I bought milk. -syntactic

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