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Attitude and Job Satisfaction: Names of Group 1.nasra Mohamed 0mer 2.ilyaas Daahir Caiman

The document discusses attitudes and job satisfaction, defining attitudes as evaluative statements about objects, people, or events, and explaining that job satisfaction is made up of positive and negative feelings about one's job. It also outlines different types of job-related attitudes like job involvement, organizational commitment, perceived organizational support, and employee engagement. Measurement of attitudes and job satisfaction is discussed, including how employees can express dissatisfaction through exit, neglect, voice, or loyalty.

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40 views6 pages

Attitude and Job Satisfaction: Names of Group 1.nasra Mohamed 0mer 2.ilyaas Daahir Caiman

The document discusses attitudes and job satisfaction, defining attitudes as evaluative statements about objects, people, or events, and explaining that job satisfaction is made up of positive and negative feelings about one's job. It also outlines different types of job-related attitudes like job involvement, organizational commitment, perceived organizational support, and employee engagement. Measurement of attitudes and job satisfaction is discussed, including how employees can express dissatisfaction through exit, neglect, voice, or loyalty.

Uploaded by

nassra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 3

Attitude and Job satisfaction


Names of group
1.Nasra Mohamed 0mer
2.Ilyaas daahir caiman
Chapter 3
Attitudes and Job Satisfaction
What are attitudes?
- Attitudes are evaluative statements or judgments concerning objects,
people, or events.
– Cognitive component of an attitude is the opinion or belief segment of
an attitude.
– Affective component is the emotion or feeling segment of an attitude.
– Behavioral component of an attitude is an intention to behave in a
certain way toward
someone or something.
Cognitive Dissonance Theory -
- any incompatibility between two or more attitudes or between behavior
and attitudes
Our desire to reduce dissonance depends upon:
· Importance of elements creating dissonance
· Degree of individual influence over elements
· Rewards involved in dissonance
Conti………
Note: People seek consistency among their attitudes and seek to reconcile
divergent attitudes and
behavior so they appear to be rational and consistent.
Measuring the A-B relationship
Recent research indicates that attitudes (A) significantly predict behaviors
(B) when moderating
variables are taken into account.
Moderating Variables include:
· Importance of the attitude
· Specificity of the attitude
· Accessibility of the attitude
· Social pressures on the individual
· Direct experience with the attitude
An Application: Attitude surveys
- A way to capture attitude data via questionnaires about various
workplace factors (job, work groups,
supervisors and the organization)
Attitudes and Diversity
- A growing field of study and important in all organizations today.
Understanding and changing
attitudes about others is important for managers and organizations.
Most companies are now
training employees re: attitudes about diversity.
- Training activities: Participating in diversity training that provides for
self-evaluation and group
discussions
- Volunteer work in community and social service centers with
individuals of diverse
backgrounds
Conti…….
Self-perception theory” = when you use attitudes after the fact to make sense out of an action
that
has ALREADY occurred.
Types of Attitudes
1) Job Satisfaction
– A collection of positive and/or negative feelings that an individual holds towards his or her job.
2) Job Involvement
– Identifying with the job, actively participating in it, and considering performance important to
self-worth.
3) Organizational Commitment
– Identifying with a particular organization and its goals, and wishing to maintain membership
in the organization
– Affective, normative, and continuance commitment – Note: what are these? Why are they
different? Please be sure you know J
4) Perceived Organizational Support
– Degree to which employees feel the organization cares about their well-being.
5) Employee Engagement
– An individual’s involvement with, satisfaction with, and enthusiasm for the organization.
Job Satisfaction
How can we measure it?
– Single global rating
– Summation score
· So…..how satisfied are people in their jobs?
· Which facets seem to be causing dissatisfaction?
How Can Employee Express Dissatisfaction?
Exit – Behavior directed towards leaving the
organization
Neglect – Allowing conditions to worsen
Voice – Active and constructive attempts to improve
conditions
Loyalty – Passively waiting for conditions to improve

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