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Ob CH04

Organizational culture is defined as the specific values and norms shared by people in an organization that control how they interact, and it is influenced by the founders' actions and reinforced through stories, rituals, symbols, and language. An organization's culture provides the foundation for its management system and is characterized by factors like innovation, attention to detail, aggressiveness, and stability. Corporate values guide employee behavior and define a company's priorities like customer satisfaction, business excellence, trust, and social responsibility.

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Umair Saeed
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36 views

Ob CH04

Organizational culture is defined as the specific values and norms shared by people in an organization that control how they interact, and it is influenced by the founders' actions and reinforced through stories, rituals, symbols, and language. An organization's culture provides the foundation for its management system and is characterized by factors like innovation, attention to detail, aggressiveness, and stability. Corporate values guide employee behavior and define a company's priorities like customer satisfaction, business excellence, trust, and social responsibility.

Uploaded by

Umair Saeed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Organizational Culture

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Organizational Culture

• Organizational culture is the underlying


values, norms, and principles.

• It is the foundation for an organization’s


management system.
Values
• Values are ideals that guide or qualify your personal
conduct, interaction with others, and involvement in
your career. Like morals, they help you to distinguish
what is right from what is wrong and inform you on
how you can conduct your life in a meaningful way.
Values can be classified into four categories:
• Personal Values
• Cultural Values
• Social Values
• Work Values
• Personal Values Personal values are principles that
define you as an individual. Personal values, such as
honesty, reliability, and trust, determine how you will
face the world and relate with people.
• Cultural Values Cultural values, like the practice of
your faith and customs, are principles that sustain
connections with your cultural roots. They help you
feel connected to a larger community of people with
similar backgrounds.
• Social Values Social values are principles that
indicate how you relate meaningfully to others in
social situations, including those involving family,
friends, and co-workers.
• Work Values Work values are principles that guide
your behavior in professional contexts. They define
how you work and how you relate to your co-
workers, bosses, and clients. They also reveal your
potential for advancement.
• Norms – unwritten rules which define
expectations of behavior
– Frequently occurring behavior
• Principles – management style, rules and
regulations, code and ethics
Corporate Values –
IBM
• Dedication to every client's success
• Innovation that matters, for our company and
for the world
• Trust and personal responsibility in
all relationships
Corporate Values –
Mobilink
• Total Customer Satisfaction
Customers are at the heart of our success. They have placed
their trust and confidence in us. In return, we strive to
anticipate their needs and deliver service, quality and value
beyond their expectations.
• Business Excellence
We strive for excellence in all that we do. We aspire to the
highest standards and raise the bar for ourselves everyday.
This commitment to delivering world-class quality translates
into unmatched service and value for our customers and all
stakeholders.
Corporate Values –
Mobilink
• Trust & Integrity
At Mobilink, we take pride in practicing the highest
ethical standards in an open and honest
environment, and by honoring our commitments. We
take personal responsibility for our actions, and treat
everyone fairly, and with trust and respect.
• Respect for People
Our relationships drive our business. We respect and
esteem our employees and all stakeholders. We
believe in teamwork, empowerment and honor.
Corporate Values –
Mobilink
• Corporate Social Responsibility
As the market leader, we recognize and fulfill our
responsibility towards our country and the
environment we operate in. We contribute to
worthy causes and are dedicated to the development
and progress of the society.
Organizational Culture

• Organizational Culture
– It has been defined as "the specific collection of values and norms
that are shared by people and groups in an organization and that
control the way they interact with each other and with
stakeholders outside the organization."

– Seven primary characteristics


1. Innovation and risk taking: (the degree Employee are
encourage)
2. Attention to detail: (Analysis, attention details)
3. Outcome orientation (management focus on results rather
than on the process)

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4.People orientation: (the Management decisions take into
consideration of outcomes on people)
5.Team orientation : (work activities are focused around
team)
6. Aggressiveness: people are aggressive and competitive
rather than easygoing
7. Stability: (organizational activities emphasis maintaining
the status quo in contrast to growth)
How Culture Begins
• from the actions of the founders:
– Founders hire and keep only employees who think
and feel the same way they do.
– Founders indoctrinate and socialize these
employees to their way of thinking and feeling.
– The founders’ own behavior acts as a role model
that encourages employees to identify with them
and thereby internalize their beliefs, values, and
assumptions.

17-12
How Employees Learn Culture
• Stories
– Anchor the present into the past and provide explanations and
legitimacy for current practices
• Rituals
– Repetitive sequences of activities that express and reinforce the
key values of the organization (eg conducting meetings,
workshops etc)
• Material Symbols
– Acceptable attire, office size, opulence (Luxury) of the office
furnishings, and executive perks that convey to employees who
is important in the organization
• Language
– Jargon and special ways of expressing one’s self to indicate
membership in the organization

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• Formal statement of organizations
Mission statement, Vision, code of conduct
HR Policies, Rules and Regulations
• Slogan
Come and fly with us (PIA), Ideas and
leadership for tomorrow (IBA)

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