Scribd
Upload
46 views

Product Specification Customer Needs For The Product

The document outlines a 4-step process for establishing product specifications based on customer needs: 1) Prepare a list of metrics to measure, ensuring they are complete, dependent variables, and practical. 2) Collect benchmarking data on competitors. 3) Set ideal and minimum target values for each metric using quantitative or qualitative thresholds. 4) Reflect on the results and process to identify any gaps or areas for improvement. It further provides guidance on setting the final specification by developing technical and cost models, refining specifications based on trade-offs, and reflecting on the overall process.

Uploaded by

Debopriyo Mukherji
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
46 views

Product Specification Customer Needs For The Product

The document outlines a 4-step process for establishing product specifications based on customer needs: 1) Prepare a list of metrics to measure, ensuring they are complete, dependent variables, and practical. 2) Collect benchmarking data on competitors. 3) Set ideal and minimum target values for each metric using quantitative or qualitative thresholds. 4) Reflect on the results and process to identify any gaps or areas for improvement. It further provides guidance on setting the final specification by developing technical and cost models, refining specifications based on trade-offs, and reflecting on the overall process.

Uploaded by

Debopriyo Mukherji
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 8

PRODUCT SPECIFICATION

CUSTOMER NEEDS FOR THE PRODUCT


SPECIFICATION ESTABLISHMENT & DEVELOPMENT PLAN
PROCESS OF ESTABLISHING THE TARGET SPECIFICATION
• Prepare the list of metrics
• Collect competitive benchmarking information
• Set ideal and marginally acceptable target values
• Reflect on the result and the process
STEP 1 :

Guideline for Constructing the list of Metrics


• Metrics should be complete
• Metrics should be dependent, not independent variables.
• Metrics should be practical.
• Some needs can’t easily be translated into quantifiable metrics
• The metrics should include the popular criteria for comparison in the
marketplace
STEP 2:
Collect Competitive Benchmarking Information
STEP 3:
Set ideal and marginally acceptable target value
5 ways to express the values of metrics -
• At least X
• At most x
• Between X & Y
• Exactly X
• A set of discrete value
STEP 4 :
Reflect on the results and the process
Following questions should be consider during the reflection of the
result.
• Are members of the team gaming?
• Should the team consider offering multiple products?
• Are any specification missing?
SETTING THE FINAL SPECIFICATION

Following points is to be consider during setting the final specification.


• Develop Technical model of the project.
• Develop a Cost model of the project.
• Refine the specification , making trade-offs where necessary.
• Flow down the specification as appropriate.
• Reflect on the result and process

You might also like