CIVIL SERVICES REFORMS 1

Civil Service Reforms

Kanwal Nizam
AS # 16
 Sequence of Presentation
 Introduction

 Historical Background

 Current Organization of Civil Service

 Bottlenecks

 Need of Reforms

 Recommendations of NCGR

 Conclusion

 Recommendations

CIVIL SERVICES REFORMS 3

 Introduction

CIVIL SERVICES REFORMS 4

 Introduction 1/3
Human Development South Asia Report 1999

“South Asia presents a fascinating combination of many

contradictions. It has governments that are high in
governing and low in serving; it has parliaments that are
elected by the poor but aid the rick; and society that asserts
the rights of some but perpetuates exclusion for others.
Despite a marked improvement in the lives of few, there are
many in South Asia who have been forgotten by formal
institutions of governance. These are the poor, the
downtrodden and the most vulnerable of the society,
suffering from acute deprivation on account of their income,
caste, creed, gender or religion. Their fortunes have not
moved with those of the privileged few and this in itself is a
deprivation of a depressing nature.”

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Introduction 2/3
“Governance constitutes for ordinary people, a daily
struggle for survival and dignity. Ordinary people are
too often humiliated at the hands of public
institutions. For them, lack of good governance
means police brutality, corruption in accessing basic
public services, ghost schools, teacher absenteeism,
missing medicines, high cost and low access to
justice, criminalization of politics and lack of social
justice. These are just few manifestations of the
crisis of governance.”

UNDP -Human Development Report for South Asia –

2005

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 Introduction 3/3

o Economic policies are framed and translated into economic and social
benefits by the Executive branch of the state for the population.

o There is a consensus both among the Civil Servants and those interacting
with these that the present system has become dysfunctional.

o Reforms in civil services would not only encourage the committed and
hardworking officers but would also discourage the corrupt ones.

o Better performance indicators can be achieved through professional

human resource and incentives and rewards

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 Historical Background

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Historical Background 1/10

o Civil bureaucracy of Pakistan has its origins in the

Indian Civil Services (ICS) which Pakistan inherited at
the time of partition.

o ICS was formed on the recommendations of

Aitcheson Commission set up in 1866.

o The ICS cadre became the Civil Service of Pakistan

(CSP), with minor modifications

CIVIL SERVICES REFORMS 9

Historical Background 2/10

Indian Police Service

Police Service of
Pakistan
External Affairs, Pakistan Foreign
Commonwealth
Relations Service

Accounts Department Pakistan Audit &

of India Accounts Service

Custom & Central Pakistan Custom &

Excise Department Excise Service

Income Tax Service

Pakistan Taxation
Service

CIVIL SERVICES REFORMS 10

HISTORY OF REFORMS IN PAKISTAN 3/10

 Thousands of hours of committed people have been dedicated

to study, analyze and suggest changes in the administrative
landscape of the country.

 The pity is that their hard work has either been neglected,
partially implemented or distorted beyond recognition.

 In 1948, the Central Legislative Assembly appointed a

Committee under the Chairmanship of Sir Victor Turner to
review the organization and structure of the Ministries and
Departments of the GoP.

CIVIL SERVICES REFORMS 11

Historical Background 4/10

 After the promulgation of Martial Law in 1958, Mr.

Justice A.R. Cornelius was appointed to head a Pay
and Services Commission in 1959.

 Mr. G. Ahmad revisited the administrative

reorganization of the Central Government in 1961
and introduced scheme of Section Officer, reducing
the internal hierarchy within a Ministry.

CIVIL SERVICES REFORMS 12

 Historical Background 5/10

o Zulfiqar Ali Bhutto introduced Administrative

Reforms of 1973, to curb power and autonomy of the
civil bureaucracy.

o 1300 civil servants were dismissed on the grounds of

corruption and incompetence.

CIVIL SERVICES REFORMS 13

 Historical Background 6/10

o Constitutional protection of employment was

removed. Resultantly, the executive acquired the
power to meddle in the bureaucratic affairs and
dismiss the most senior civil servants.

o Bhutto’s administrative reforms also abolished the

elite CSP cadre, which dominated civil service
positions at all levels of the administration, all civil
service cadres were labeled “occupational groups”.

CIVIL SERVICES REFORMS 14

 Historical Background 7/10

o Previously, civil servants were divided into four

classes starting from officer level Class I to menial
positions in Class IV was replaced by a system of 22
national pay grades known as Basic Pay Scales
(BPS).

o The All-Pakistan services now comprised the

DMG(PAS), TAG (Tribal Administrative Group), the
Police Group and Secretariat Group, in which
induction of all officers of the federal services was
made after certain level of seniority.

CIVIL SERVICES REFORMS 15

 Historical Background 8/10

o The All-Pakistan services were renamed the All-

Pakistan Unified Group while other federal
services, previously known as Central Services,
were designated the Federal Unified Group.

o Bhutto introduced Lateral Inductions through

which around 5,000 officials of various ranks and
grades were directly recruited into the civil
bureaucracy.

CIVIL SERVICES REFORMS 16

 Historical Background 9/10

 CTP was a brainchild of ZAB.

 Zia ul Haq introduced the induction of military officers in the

civil bureaucracy on quota basis.

 Musharraf introduced Local Government Ordinances of 2001

and Police Ordinance, 2002which were the most sweeping
reforms introduced in Pakistan since 1973.

CIVIL SERVICES REFORMS 17

Historical Background 10/10

 Posts of Commissioner, Deputy Commissioner,

Assistant Commissioner were abolished; their
powers were transferred to elected Nazims.

 Police officers were also held accountable to District

Mayors.

CIVIL SERVICES REFORMS 18

 Current Organization of
Civil Services

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 Cadre Level
o Services o Groups
o Foreign Service of Pakistan o Audit and Accounts Group

o Inland Revenue Service o Railways Group

o Pakistan Administrative o Postal Group

service
o Military Lands and
o Pakistan Customs Service Cantonment

o Police Service of Pakistan o Commerce and Trade Group

o Information Group
o Secretariat Group / Office
Management Group

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 Ex-Cadre
o Federal Civil Services o Provincial Civil Services
o ( Ex - Cadre Officers ) o Provincial Civil Service
o Science and Technology, o Provincial Secretariat
Education, Health, Food Service
and Agriculture, Law
Communications Natural o Provincial Technical
Resources Services or Group
o Ex-cadre officers and

o Federal Civil Servants o Subordinate Services

(Grade 1- 16) Grade 1-16.

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 Bottlenecks

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Bottlenecks 1/3

o Lack of initiative and decision making

o Weak governance structure and poor management

o Pressures and compulsions from the political leadership leads

Civil Servants to favoring the ruling party rather than adopting
a neutral stance.

CIVIL SERVICES REFORMS 23

Bottlenecks 2/3
o Training of cadre level Civil Servants to the exclusion of a large
majority of Civil Servants, particularly professionals and
technical experts.

o Lack of will to devolve power at the local level; centralized

power system .

o Obsolete and outdated rules and procedures are in vogue.

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Bottlenecks 3/3

o Inadequate compensation packages have led to widespread

rent-seeking activities

o Rapid transfers of Civil Servants, particularly in Police and

District Administration due to the politicians of the area has
resulted in lack of will to implement right decisions.

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 Why Reforms are
Needed?

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o Decentralization and Devolution of power and resources to
lower tiers of Government

o Pakistan is constantly rated low on various comparative

country rankings especially in public service management and
governance

o Dysfunctional and inefficient government machinery is

operating at various levels.

CIVIL SERVICES REFORMS 27

o Structural economic reforms require competent, robust, viable
and responsive institutions for their implementation

o Need for Assessment and Evaluation of the Executive.

o Disparity amongst various cadre and ex-cadre jobs leading to

demoralization .

CIVIL SERVICES REFORMS 28

o Civil servants consider themselves to be underpaid,
overworked, demoralized and stressed individuals

o To reduce Brain drain from the country

o Prevent political interference in Bureaucracy

o Civil servants are poorly trained, sub- optimally utilized, badly

motivated and ingrained with attitudes of indifference,
arrogance and apathy.

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Reforms Introduced till 1971 1/2

 Introduction of Section Officers Schemes in the Secretariat

 Delegation of administrative powers to the Attached

Departments (Ads) and the Secretariat entrusted with policy
making and control

 Creation of Economic pool for Economic Ministries

 Re-organization of Planning Machinery

CIVIL SERVICES REFORMS 30

Reforms Introduced till 1973 2/2
 Introduction of Local Government System – Basic Democracies

 National Economic Council, National Finance Commission,

Election Commission and Federal and Provincial Public Service
Commissions

 Creation of In-service training institutions for public servants

Civil Service Academy, Administrative Staff College, National
Institute of Public Administration and Pakistan Academy for
Rural Development

CIVIL SERVICES REFORMS 31

 Reforms Introduced 1973-2001 1/2

 Constitutional guarantee on the security of service removed.

 Unification of all the services structure i.e. Non gazetted, class-II, class-I
and superior services and abolition of the Civil Service of Pakistan (CSP).

 The former Central Superior Services(CSS) were divided in All Pakistan

Unified Group, Federal Unified Groups Provincial Unified Groups

CIVIL SERVICES REFORMS 32

 Reforms Introduced 1973-2001 2/2

 Merging of all services into a single unified grading structure and all civil
servants categorized into 22 grades under the National Pay Scale (later
Basic Pay Scale).


 Horizontal movements allowed from one cadre to another and the scope
of out-of-turn promotions introduced.


 Lateral entry system though which individuals from the private sector
could be inducted at higher grades into the Government.


 The Federal and Provincial Secretaries and Additional Secretaries could

be retired from the service without assigning any reason.

CIVIL SERVICES REFORMS 33

 Reforms since 2001 1/2

 A three-tier local government structure consisting of District, Tehsil/ Town and

Union Council was established in all the four Provinces.


 Head of District Government will be an elected District Nazim, Head of Tehsil/

Town Government will be an elected Tehsil Nazim and Head of Union Council
will be an elected UC Nazim.


 The Division level and Sub-Divisional level of administration were abolished.



 The offices of Commissioner, Deputy Commissioner and Assistant

Commissioner were abolished

CIVIL SERVICES REFORMS 34

 Reforms since 2001 2/2

 Each department will be headed by an Executive District Officer who will be

under the direct control of the District Nazim with a District Coordination
Officer (DCO) acting as the Coordinator for all departments.


 A new Police Order replacing the Police Act. 1891 was enacted to lay the
basis for a new administrative structure for the Police. The District Police
Officers (DPO) will be responsible to District Nazim for law and order and
not to DCO.


 Executive magisterial powers were transferred to the Judicial Officers.

CIVIL SERVICES REFORMS 35

 National Commission
for Government
Reforms
(NCGR)

CIVIL SERVICES REFORMS 36

Introduction of NCGR
o It was established in 2006 .

o Presented report on REFORMING THE GOVERNMENT OF

PAKISTAN in 2008

o Its purpose is to introduce reform in medium to long term in

10-15 years.

o Reforms pertaining to Executive organ of state.

CIVIL SERVICES REFORMS 37

Structure of NCGR
CHAIRMAN

EX – OFFICIO
MEMBERS SECRETARY
MEMBERS

SECRETARY DIRECTOR
ESTABLISHMENT (REFORMS)
SECRETARY
FINANCE
SECRETARY DIRECTOR
CABINET (ADMIN)

CIVIL SERVICES REFORMS 38

 Hierarchy at NCGR
o Chairman o Ex Officio Members

o Dr Ishrat Hussain o Syed Tariq Ali Bokhari

o Mr Ijaz Rahim

o Members o Mr Tanwir Ali Agha

o Dr A. Malik Kasi
o Mr Shafqat Ali Shah Jamot o Secretary

o Mr Shamsh Kassim Lakha o Ms Nargis Sethi

o Mr Farooq Rahmatullah
o Mr Asad Jahangir Khan
o Mr Shahid H Kardar
o Mr Wjaz Rahim
CIVIL SERVICES REFORMS 39
 A high powered Steering Committee, co-chaired by
the President of Pakistan and Prime Minister and
consisting of the four Provincial Chief Ministers was
authorized to take final decisions on the
recommendations of the Commission.

CIVIL SERVICES REFORMS 40

 Aims & Objectives of NCGR 1/2
o Reorganizing and restructuring the Civil Services at federal and provincial
levels.
o Strengthen the District Service

o Revamping Human Resource Management through recruitment and

training

o Improve the service delivery: Education, Health, Land Revenue & Police.

o Performance based rewards.

CIVIL SERVICES REFORMS 41

Aims & Objectives of NCGR 2/2
o Potential offered by e-Government should be exploited quickly
and advantageously

o Young and direct recruits in “Thanas” and “Tehsils” for public

service.

o Promotion Policy and Career Management

o Timely update of Procedures and Processes

CIVIL SERVICES REFORMS 42

Ultimate Goals of NCGR

o To enhance the capacity and competence of Civil Servants, to

improve their public service to the common citizens, in an
efficient, effective and equitable manner.

o To attract, retain, motivate and develop high quality Civil

Servants, in order to improve the functioning of the Executive

CIVIL SERVICES REFORMS 43

 Reform Sectors
1. Organization of Civil Service
2. National Executive Service
3. Recruitment and Selection
4. Training and Development
5. Performance Appraisal
6. Promotion and Career Planning
7. Transfer
8. E-Government

CIVIL SERVICES REFORMS 44

 Civil Service Reforms
Organization of Civil Service

CIVIL SERVICES REFORMS 45

Organization of Civil Service
o There will be four types of services in Pakistan-All Pakistan,
Federal, Provincial and District.

All Pakistan

National Pakistan
Police Service of
Executive Administrative
Pakistan
Service Service

o All Pakistan Service

CIVIL SERVICES REFORMS 46

 Federal Services

FEDERAL

Pakistan Audit &

Foreign Service Pakistan
Accounts
of Pakistan Revenue Service
Service

Inland Revenue
Service

Pakistan
Customs Service

CIVIL SERVICES REFORMS 47

 Provincial Civil Service

PROVINCIAL

PROVINVIAL PROVINCIAL PROVINCIAL PROVINCIAL

MANAGEMENT EXECUTIVE TECHNICAL JUDICIAL
SERVICE(PMS) SERVICE(PES) SERVICE(PTS) SERVICE(PJS)

CIVIL SERVICES REFORMS 48

o Those belonging to the Federal services will work only at the
Federal Government.

o Fresh recruitment to some of other existing cadres such as

postal, CTG, Railways, Information should be discontinued in
the future.

o other modes of competitive recruitment such as for Education,

Health, Agriculture can be set up by each province based on
specific job requirements need to adopted.

CIVIL SERVICES REFORMS 49

o District Management Group to be renamed as Pakistan
Administrative Services

o Contract, short term, part time employment and use of

consultants to be encouraged

o Need for specialized workforce in knowledge based economy

CIVIL SERVICES REFORMS 50

o Specialized skills requirement in Economics, Social
Development, Human Resource and Regulation

o Creation of National Executive Service to supplement key

policy making positions by specialists

o Selection to be made by FPSC/PPSC through a competitive

process for filling senior positions in Grade 20 -22 in secretariats

CIVIL SERVICES REFORMS 51

o Candidates will have to fulfill the requisite criteria of education,
experience and past performance

o Selection to NES to be based on merit. Competency,

transparency and specialized skills

o Equal opportunity to all officers irrespective of quota and

better compensation

CIVIL SERVICES REFORMS 52

o Fast track promotion prospects and attractive compensation
package will provide incentives for better performance, high
quality output and minimize corruption and rent-seeking.

o Introduction of three specialized cadres along with general

cadres at senior levels

o Open to Civil Servants from Government and Private sector

CIVIL SERVICES REFORMS 53

 Civil Service Reforms
Recruitment & Selection

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 Recruitment & Selection 1/6
Problems
o Current recruitment system does not take into account aptitude,
knowledge and skills of candidates

o Analytical and problem solving skills are not tested through the
examination

o Previous work experience and academic qualifications are given zero

weight-age.

CIVIL SERVICES REFORMS 55

Recruitment & Selection 2/6
o Personality and Psychological Assessment are more of
formality

o Non availability of job descriptions and Specifications

o More Holistic approach towards recruitment and selection is

required

o Active interaction of FPSC/PPSC with universities is required

CIVIL SERVICES REFORMS 56

Recruitment & Selection 3/6

o Presentation in job fairs and open houses to give presentations

to interested candidates

o Job descriptions and specifications for both cadre and ex cadre

positions

o Candidates should be tested for Managerial as well as

Administrative Skills

CIVIL SERVICES REFORMS 57

 Recruitment & Selection 4/6
 fresh recruitment should be discontinued in the following two services
and a plan for corporatization of these will be prepared along with a
transition plan:
 Pakistan Railway Service
 Pakistan Postal Service

 Railways and Post Office are competing with private operators i.e road
transport and courier services.

 Conversion into autonomous commercial organizations with their own

decision making authority and accountability.

CIVIL SERVICES REFORMS 58

 Recruitment & Selection 5/6

 In case of Commerce and Trade Group, the two main avenues for career
progression were
(a) Export Promotion Bureau (EPB)
(b) Commercial Counselors abroad.

 Conversion of EPB into an autonomous Trade Development Authority

(TDA) which will recruit its own personnel.

 posts of Commercial Counselors abroad to be filled through a

competitive selection process, open to both public and private sector.

CIVIL SERVICES REFORMS 59

 Recruitment & Selection 6/6

Recruitment Procedure

Group
General Psychological
Screening Specific Interview
Examination Test
Examination

CIVIL SERVICES REFORMS 60

 Civil Services Reforms
Training & Development

CIVIL SERVICES REFORMS 61

Training & Development 1/5
o Institutional Capacity Building of Training Institutes

o Focus on imparting technical trainings to civil servants at

Provincial level

o Training of ex-cadre officers on same lines as cadre officers

o Compensation and Incentives of staff of training academies

should be at par with NSPP with extra points for promotion

CIVIL SERVICES REFORMS 62

Training & Development 2/5
o Standards of Instructions, Pedagogy, Testing and Certification
of all training institutions should meet the standards of NSPP

o All training institutions should be made autonomous bodies

with their own BOD and respective secretaries /ministers as
heads

o Training Institutions should be given financial, administrative

and operational powers

CIVIL SERVICES REFORMS 63

Training & Development 3/5
o Training institutions should also be mandated to develop the
capacity for policy research in their respective areas of
expertise and thus provide inputs to the Ministries in their
policy formulation work.

o Centralized Training Division under the Cabinet Secretariat

should be formed

o Training need assessment (TNA) of all cadre and ex-cadre

officers

CIVIL SERVICES REFORMS 64

Training & Development 4/5

o Monitor, track and maintain, an updated scorecard of training

received by each officer.

o Utilize the academic institutions and non-government training

institutions, to augment the training resources in the public
sector.

o Undertake impact assessments of training courses after regular

intervals

CIVIL SERVICES REFORMS 65

Training & Development 5/5

 Majority of ex-cadre officers serving in the Federal Government

receive no systematic training for upgrading their technical and
professional skills are a major setback on the quality of
investment and operations of our development projects.

 The other missing ingredient in training of civil servants in

Pakistan, is the inculcation of soft skills – values, attitudes,
orientation, and respect for citizens.

CIVIL SERVICES REFORMS 66

 Civil Services Reforms
Performance Management

CIVIL SERVICES REFORMS 67

 Performance Appraisal 1/4

o Eradicate the weaknesses & empower public sector employees to

become more proactive to contribute and deliver their work objectives

o Performance Management system should be linked to Training &

Development

o High performers to be rewarded in both financial and non financial

terms

CIVIL SERVICES REFORMS 68

 Performance Appraisal 2/4
 the system of Annual Confidential Report (ACR) should be replaced with
an open Performance Evaluation Report (PER)

 A move towards open, transparent and objective Performance

Management System which includes setting up of mutually agreed and
realistic objectives

 Ensuring that post holder and reporting officer are clear about
objectives from the outset also these are realistic, achievable
challenging

CIVIL SERVICES REFORMS 69

Performance Appraisal 3/4
 Mid year assessment to ensure that objectives are up to date
and progress is being made to achieve them

 The appraised can then sign the report or appeal to the next in
line supervisor against the findings of his immediate supervisor.

 This way the PER is used mostly as a tool for the development
of the individual to meet the needs of the organization.

CIVIL SERVICES REFORMS 70

Performance Appraisal 4/4

 Need to separate high performers from low performers and

corrective measures to address low performance

 it is the capability, motivation and skills of the workforce, which

form the main driver for achieving the long term goals of this
reform package.

CIVIL SERVICES REFORMS 71

 Civil Services Reforms
Promotion & Career Planning

CIVIL SERVICES REFORMS 72

Promotion & Career Planning 1/3

 The legal framework for promotion is provided in the Civil

Servants Act (Appointment, Promotion and Transfer) Rules
which categorizes promotion on the basis of:


 Seniority cum-fitness.
 Selection on merit.

CIVIL SERVICES REFORMS 73

 Promotion & Career Planning 2/3

o Undue weight attached to Performance Evaluation Report

(PER)

o PER is largely subjective and contains irrelevant and un-

measureable attributes

o Training reports are not quantified in PER and mere

attendance/successful completion of course is considered
satisfactory

CIVIL SERVICES REFORMS 74

Promotion & Career Planning 3/3

o The officers are to be considered in order of seniority, but

seniority shall not carry any extra weightage for the purpose of
determination of merit and potential for promotion

o Performance Evaluation Report (PER) should not be the sole

determinant for promotion

o Officer’s capacity, academic qualification, competitiveness,

leadership qualities , demonstrated performance and ability to
perform in demanding positions should be evaluated by board.

CIVIL SERVICES REFORMS 75

 Civil Services Reforms
Transfer

CIVIL SERVICES REFORMS 76

Transfer 1/4

o No career planning by Establishment Division in terms of

transfers leading to unpredictability, lack of transparency and
high level of anxiety among officers

o Well connected officers are able to get lucrative postings owing

to their political linkages

o Officers are reluctant to serve outside their home provinces

particularly in rural areas

CIVIL SERVICES REFORMS 77

 Transfer 2/4

o For horizontal movement of the officers within the cadre and service
groups, Internal Job Vacancy system be introduced on similar lines as
adopted by the Federal Board of Revenue

o Officers become risk averse, complacent and unprofessional due to fears

of transfers and insecurity of tenure

o Security of tenure of office, for a specified period of time should be

strictly observed and Civil Servants be given legal protection against
arbitrary acts, that do not conform to due process of law

CIVIL SERVICES REFORMS 78

Transfer 3/4
o All officers(including female officers) of PAS and PSP should
serve in provinces other than home province for a minimum
period of 3 years

o Postings at very senior levels, (BS-21/22) should be done by

properly examining each individual case, in order to ensure
that the right officer is placed at the right job

CIVIL SERVICES REFORMS 79

Transfer 4/4

o Adequate facilities, specially accommodation, be ensured to

officers being posted to far flung or under developed areas, or
Islamabad

o Officers exerting political influence regarding their postings or

trying to avoid certain postings be penalized at the time of
promotion

CIVIL SERVICES REFORMS 80

 Civil Services Reforms
E-Government

CIVIL SERVICES REFORMS 81

E-Government 1/6
o E-Government is recognized internationally as an enabler
toward achieving good governance through transparency while
increasing the ability of citizens and businesses to access public
services in an effective and cost efficient manner.

o Objectives of E-Government in Pakistan :

 (a) improving the productivity of government departments and

ministries,

CIVIL SERVICES REFORMS 82

 E-Government 2/6
 (b) reducing the transaction costs and thus effecting budgetary savings

 (c) providing convenience to ordinary citizens in accessing public

services

 (d) modernization of business processes in Govt departments and

ministries

 (e) sharing knowledge and improving communication within the

government

CIVIL SERVICES REFORMS 83

Areas Covered by E-Government 3/6

G2G • Govt to Govt interactions between Federal,

Provincial, Local and other countries.

G2B • Govt to business includes suppliers & business

procuring services from govt.

• Govt to Citizen includes interactions with citizens

G2C to provide higher quality and greater accessibility
in terms of service.

G2E • Govt to Employee interactions provide easy to

use, easy to find points of service.

CIVIL SERVICES REFORMS 84

 Phases of E Services to Citizens 4/6

Provision of Citizens can High level of

Informational

Transactional
Interactive citizens and

Collaborative
information enter authorization businesses
to the citizen complaints, required for collaborate
along with job online with the
quality, use & applications passports, government
Currency NICs on processes,
projects.

CIVIL SERVICES REFORMS 85

SERVICES BY E-GOVERNMENT 5/6
 Land Revenue Record mutations and Land Services
 Urban immovable property Record Registration and Services
 Court Case load management
 Police Station record and FIR registration
 Payment of electricity bills
 Payment of telephone bills
 Payment of water bills
 Payment of gas bills

CIVIL SERVICES REFORMS 86

SERVICES BY E-GOVERNMENT 6/6
 School Enrollment
 Issuance of Computerized National Identity Card
 Passport Services
 Domicile Certificate
 Driving Licenses
 Birth/ Death Certificates
 Payment of traffic licences
 Motor Vehicle Related taxes

CIVIL SERVICES REFORMS 87

 CONCLUSION

CIVIL SERVICES REFORMS 88

o Governance deficit in Pakistan has degenerated into a malaise
whose cure should be of most urgent concern to the Government.
Pakistani state can no longer afford to live in Past tense. Reforms
as recommended by NCGR can only be as good as their
implementation, which should be sincerely done to stop the civil
service from dying its death

o Restructuring of civil services is required to convert it into a

dynamic and vibrant institution whose members have capacity and
competence and show qualities of courage and compassion

o The key to long term development lies in strengthening the

institutions of Governance of which civil service is the most crucial
one

CIVIL SERVICES REFORMS 89

 RECOMMENDATIONS

CIVIL SERVICES REFORMS 90

 RECOMMENDATIONS 1/4

o Quota for rural areas should be separate and it should include all rural areas of
country. Candidates from rural areas should compete with their rural
counterparts

o Government should instead address the education issues of country especially

higher education and not give lengthy extensions to quotas

o Pre screening should be done in order to assess the candidates at initial level

CIVIL SERVICES REFORMS 91

 RECOMMENDATIONS 2/4

 Selection process is unduly and unbearably lengthy. It should be reduced

 Compensation of civil servants should be competitive according to market

value

 Values of transparency, accountability, service delivery and facilitation of

common man should be inculcated in civil servants.

CIVIL SERVICES REFORMS 92

RECOMMENDATIONS 3/4
o Selection to specific groups should be made in accordance with
the passing of elective subjects and aptitude.

o Analytical abilities and problem solving skills of candidates

should be tested instead of English writing and rote learning
abilities

o Weeding out obsolete rules and procedures and their

replacement with pertinent and up to date ones

CIVIL SERVICES REFORMS 93

RECOMMENDATIONS 4/4
o Induction from Armed forces is a gross discrimination against
those who get selected through exam.

o No need to test candidates in irrelevant optional subjects (

Geography, languages, Natural sciences and Philosophy etc )

o E-governance should be introduced in phased manner.

CIVIL SERVICES REFORMS 94