Scribd
Upload
29 views

Lecture 02

This document discusses key aspects of communication, including barriers to effective communication, components of the communication process, and providing feedback. It describes internal barriers like unwillingness to change and external barriers like noise levels. The communication process involves a source encoding a message, sending it through a channel, the receiver decoding the message, and providing feedback. Effective feedback is specific, descriptive, timely and intended to help the recipient improve. The overall context and situation also impact communication.

Uploaded by

Hammad Raza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
29 views

Lecture 02

This document discusses key aspects of communication, including barriers to effective communication, components of the communication process, and providing feedback. It describes internal barriers like unwillingness to change and external barriers like noise levels. The communication process involves a source encoding a message, sending it through a channel, the receiver decoding the message, and providing feedback. Effective feedback is specific, descriptive, timely and intended to help the recipient improve. The overall context and situation also impact communication.

Uploaded by

Hammad Raza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 20

Communication Skills

Introduction to Communication
“A single conversation with a wise
man is better than ten years of
study.”

--Chinese Proverb
Objectives
This lecture discusses the following key points
in communication
 Barriers in communication

 External Barriers in Communication

 Components of Communication
 Source, Message, Encoding, Channel, Decoding,
Receiver, Feedback & Context
Barriers in Communication
 Unwillingness to say things differently
 Unwillingness to relate to others differently
 Unwillingness to learn new approaches
 Lack of Self-Confidence
 Lack of Enthusiasm
 Voice Quality
Barriers in Communication
 Disagreement between verbal and non-
verbal messages
 Negative Self Image & Self Awareness
 Lack of Feedback
 Lack of Motivation and Training
 Language and Vocabulary Level
Barriers in Communication
 Selective Perception
 Unwillingness to Change
 Lack of Interest in the Topic/Subject
 Prejudice & Belief System
 Personal Value System
External Barriers in Communication
 Environment
 The venue

 The effect of noise

 Temperature in the room

 Other People – Status, Education


 Time
Components of
Communication
Source
Feedback Message

Context

Message Message

Message
Source
 The source of the message is the sender.
 The sender must know
 Why the communication is necessary?
 What result is needed?
 If sender doesn’t answer these questions
then there is a high risk of failure.
Message
 It may be
 The information
 The content
 Knowledge
 Experience
 Idea.
needed to communicate
 It is the cause of the communication
Encoding
 The process of transferring the message into proper format for
sharing.
 All messages must be encoded into a form that can be
conveyed by the communication channel chosen for the
message.
 Communication channels require different forms of encoding,
e.g.
 Text written for a report will not work well if broadcast via
radio
 The short, abbreviated text used in text messages would be
inappropriate if sent via a letter
 Complex data may be best communicated using a graph or
chart
 Successful encoding of messages is a vital skill in effective
communication.
Channel
 Channel is the method of communication that is
used to convey the message.
 There are multiple communication channels
available today, e.g.
 Face-to-Face conversations,
 Telephone calls,
 Text messages
 Email & Internet (including social media)
 Radio and TV
 Written letters, brochures and reports
Decoding
 The process of transforming the encoded
message to original message is called decoding.
 Successful decoding is also a vital skill.
 The communication skills required to decode a
message successfully include
 The ability to read and comprehend

 The experience and understanding of the


context
 The psychological state

 The time and place of receipt


Receiver
 To whom the message is to be communicated is the
receiver.
 It can be a listener, reader, observer or audience.
 Following are the receiver’s steps in the process of
communication
 Receive
 Understand
 Accept or Use
 Give a Feedback
 Without these steps, being followed by the receiver, no
communication process would be complete and
successful.
Feedback
 Process of verifying messages & receiver’s attempts to
ensure that message is decoded as what sender really
meant to convey.
 Effective communicators should pay close attention to
this feedback as it the only way to assess whether the
message has been understood as intended and it allows
any confusion to be corrected.
 The extent and form of feedback will vary according to
the communication channel used, e.g.
 Feedback during a face-to-face or telephone conversation will
be immediate and direct
 Feedback to written messages conveyed will be indirect and
may be delayed
Characteristics of Effective &
Ineffective Feedback
Effective Feedback Ineffective Feedback
1. Intended to help the 1. Intended to belittle the
employee. employee
2. Specific. 2. General
3. Descriptive 3. Critical
4. Useful 4. Inappropriate
5. Timely 5. Untimely
6. Willingly heard 6. Makes the employee defensive
7. Clear 7. Unclear
8. Valid 8. Inaccurate
Context
 The context is the situation in which you are
communicating.
 It involves
 The environment
 The culture
 Relationship

You might also like