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Communication Skills: The Seven C's For Effective Communication

The document discusses the seven C's of effective communication: Completeness, Conciseness, Consideration, Correctness, Clarity, Concreteness, and Courtesy. It provides guidance on each C, explaining that effective communication requires providing all relevant information to the audience, communicating concisely using the fewest words possible, and considering the audience's perspective, needs, and interests. The document also includes exercises demonstrating concise and considerate phrasing.

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Hammad Raza
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72 views

Communication Skills: The Seven C's For Effective Communication

The document discusses the seven C's of effective communication: Completeness, Conciseness, Consideration, Correctness, Clarity, Concreteness, and Courtesy. It provides guidance on each C, explaining that effective communication requires providing all relevant information to the audience, communicating concisely using the fewest words possible, and considering the audience's perspective, needs, and interests. The document also includes exercises demonstrating concise and considerate phrasing.

Uploaded by

Hammad Raza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Communication Skills

The Seven C’s for


Effective Communication
Words of Wisdom

Time, consideration & concentration


on communicator's messages are
prerequisites for understanding.
Objective
 This lecture discusses following key points
of communication
 TheSeven C’s of Communication
 Completeness
 Conciseness
 Consideration
The Seven C’s of Communication
Consideration
Conciseness

Correctness

7 C’s Completeness

Clarity

Concreteness
Courtesy
The Seven C’s of Communication

7 C’s Can Be Applied for both

 Oral
 Written
Completeness
 It should convey all the facts required
by the audience.
 The message must bear all the
necessary information to bring the
response you desire
 It should answer all questions asked
 Give something extra, when desirable
Completeness
 One of the most famous terms use under
this title is the “5’w’s”.
 5’w’s includes
 Who
 What
 When
 Where
 Why
Completeness
 Provide all necessary
information
 Accurate understanding.
 W questions are useful.
 Answer all Questions asked
 Replying inquiry.
 List the needed details.
Benefits of Completeness
 Complete messages are more likely to
produce desired results.
 They can do a better job for building
goodwill.
 Complete messages always give
additional information wherever required.
 It leaves no questions in the minds of
receiver.
Conciseness
 Conciseness means communicating
what you want to convey in least possible
words.
 The message only contains the
information, only relating to the topic and
don’t have irrelevant information
 Conciseness is a necessity for effective
communication.
 Wipe out wordy expression
 Add only relevant information
 Avoid unnecessary repetition
Conciseness
 Wipe out wordy expression.
 Using Single-words instead of too long.
 Bullet your words

 For example
Wordy: Due to the fact that
Concise: Because
Wordy: At this time
Concise: Now
Conciseness
 Add only relevant information.
 Stick to the point.
 Delete irrelevant statements.
 Avoid long introduction and Unnecessary
explanation
 Talk to the point

 Avoid unnecessary repetition.


 Do not repeat the words or ideas unnecessary
 Use pronouns
Benefits of Conciseness
 It is both time-saving as well as cost-
saving.
 It underlines and highlights the main
message.
 Concise communication provides short
and essential message in limited words to
the audience.
 Concise message is more appealing and
comprehensible to the audience.
Exercise (Concise)
At this time I am writing to you to enclose the post paid
appointment for the purpose of arranging a convenient
time when we might get-together for a personal
interview.
Consideration
 Effective communication must take the audience
into consideration, i.e
 The audience’s view points
 Background
 Education Level
 Make an attempt to imagine your audience, their
requirements, emotions as well as problems.
 Ensure that the self-respect of the audience is
maintained and their emotions are not at harm.
Consideration

 Focus on “you” instead of “I” and


“we”
 Show audience benefit & interest
 Emphasize positive, pleasant facts
 Apply integrity & ethics
Consideration
 Focus on “you” instead of “I”
and “we”.
 Creating a YOU attitude.
 Assume you know people needs
 Do not overuse because it can lead to
a negative reaction
Consideration
 Show audience benefit & interest
 Talk about receiver benefits.
 Reader may react positively when
benefits are shown them. Benefits
must meet recipients:
 Needs
 Address their concerns
 Offer them rewards
Consideration
 Emphasize positive, pleasant facts
 Be Optimistic
 Apply integrity & ethics
Benefits
 Pose the good and pleasant effect
 Ensures the self respect of the
audience
 Enhance the communication
Exercise (Consideration)
 Because we have not written to you in
sometime , please help us bring our record
by filling and returning the other half of the
card.
Solution (Concise)
Now, write us when we can meet for an
interview
Solution (Consideration)
 Kindly, return the filled Performa to keep
you updated about our new features and
services.

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