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Dominos PULSE System Module1chapter2

This document provides an overview of information systems used in organizations. It discusses how IS changes business processes and various types of business information systems including e-business, management level systems, enterprise systems, and collaborative systems. Management level systems like transaction processing systems and decision support systems support different management functions. Enterprise systems integrate across the organization, while collaborative systems allow employees to work together remotely.

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Akhil
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684 views

Dominos PULSE System Module1chapter2

This document provides an overview of information systems used in organizations. It discusses how IS changes business processes and various types of business information systems including e-business, management level systems, enterprise systems, and collaborative systems. Management level systems like transaction processing systems and decision support systems support different management functions. Enterprise systems integrate across the organization, while collaborative systems allow employees to work together remotely.

Uploaded by

Akhil
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Module 1: Overview of

Information System in
Organizations
How Organizations use IS
Topics

• Organization and IS
– Organization structure
– Organization culture and change
• Business Process
– How IS changes business processes
– Reengineering and continuous improvement
– User satisfaction and technology acceptance
• Business Information Systems
– E-business
– Management Level
– Enterprise
– Collaboration
Business Information Systems

• Purpose: help employees in organizations accomplish


routine and special tasks
• Different IS support different interests, specialities and
levels in the organizations
• e-commerce, m-commerce
• Management Level Systems
• Enterprise Systems
• Collaborative Systems
Electronic and Mobile Commerce

• E-business: refers to use of digital technology and


Internet to execute the major business processes
– Accounting, finance, manufacturing, HR activities,
– E-business strategy is flexible and adaptable
• E-commerce: any business transaction (buying and
selling) executed electronically
– B2B, B2C, C2C
– Also offers opportunities for small businesses
• M-commerce: transactions happening anywhere,
anytime (using wireless communications)
Management Level Systems

• Transaction Processing System (TPS)


• Organized collection of people, procedures, software,
devices and databases used to record and complete
business transactions
– Sales, receipts, payroll, paying suppliers
– Purpose: answer routine questions and track flow of transactions
– Tasks predefined and highly structured
– Managers need TPS to monitor the status of internal operations
Management Level Systems

• Management Information Systems (MIS)


• Organized collection of people, procedures, software,
databases and devices that provide routine information
to managers ad decision makers
– Purpose: operational efficiency
– Marketing, finance, production
– Generate reports from data and information supplied by TPS
– Managers use this to monitor and control the business and predict
future performances
Management Level Systems

• Decision Support Systems (DSS)


• Organized collection of people, procedures, software,
databases and devices that support problem-specific
decision making
– Use information from TPS and MIS, plus external sources
– Purpose: solving unique problems, solutions may not be fully predefined
– Supports decision making process by analysing data and suggesting
alternatives
• Executive Support Systems (ESS)
– Used by senior management
– Judgement, evaluation, insight
– Information presented through portal in the form of digital dashboard
Management Level Systems
Management Level Systems
Case Study: Dominos Pizza Tracker

• Company: Domino’s Pizza


• Problem: Customers not happy with home delivery
and pizza
• Competitive Advantage needed
– Good Pizza
– Excellent customer service
• Point of sale system – Pulse
– Captures purchase and payment data using computers, automated
cash registers , scanners etc.
– Improved customer service, reduced mistakes, shorter training time
Case Study: Dominos Pizza Tracker

• Pulse Evolution
– Think client model to thin client model
– networked stations with little processing power collect data
– Info goes to one machine for processing
– Benefit: easier to update and secure
• Ordering system: Pizza Tracker
– Simulated photographic version of pizza shown while ordering
– View progress of pizza ordered online
– Improved customer relationship
Case Study: Dominos Pizza Tracker

• Systems
– Point of sale system
– Online ordering system
• Business Processes
– Purchase and payments at physical locations
– Managing online orders for pizza
• Business performance
– Help in maintaining consistent and efficient management functions
– Taking and customizing orders, maintaining sales figures, compiling
customer info
• Online Pizza tracker
– Showing photographic version of the pizza and giving view of the
progress of the pizza order
Enterprise Systems

• Different kinds if IS in a firm work together


• The challenge to get them all work together as one
corporate system (information integration )
• Solution: enterprise applications (systems) that span
functional areas
– Executing business processes across the firm
– coordinate business processes closely
Enterprise Systems

• Enterprise Resource Planning (ERP)


• Set of integrated programs that manages the vital
business operations of an entire organization
– Scope varies but usually integrates marketing/sales, finance,
manufacturing business processes
– Benefit: easy adoption of improved work processes, increased access
of timely data
• Supply Chain Management Systems (SCM)
• Customer Relationship Management Systems (CRM)
• Knowledge Management Systems (KMS)
Collaboration Systems

• Collaboration: working with others to achieve shared


and explicit goals
– E.g. members in a team collaborate to complete a task
– Investments in collaborative technologies brought improvements
– Categories of Collaborative Software Tools
• E-mail and instant messaging
• Collaborative Writing
• Event Scheduling
• Audio Conferencing
• Video Conferencing
• White boarding
• Document sharing (wikis)
Collaboration Systems

• E-mail and Instant Messaging


– Major communication and collaboration tool
– IM allows real time conversation with multiple people
• Social Networking
– Corporate tool for sharing ideas and collaborating
– LinkedIn.com provides networking services to business professionals
• Wikis
– Major wiki: Wikipedia
– Contribute and edit text content and graphics
– Major repository for unstructured corporate knowledge
Collaboration Systems

• Virtual Meeting Systems


– Reason: to reduce travel costs by business professionals
– Briefing, training courses, management consulting, inspirational chats
– Telepresence: integrated audio-video technology that allows the person
to give the appearance of being present at the location of meeting

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