THE COMMUNITY AND

SERVICE-ORIENTED
POLICING (CSOP) SYSTEM
FRAMEWORK AND IMPLEMENTING GUIDELINES

Documented by
Crime Prevention and Coordination Service
NATIONAL POLICE COMMISSION
Insert CSOP Video
 OUTLINE OF
I. Background PRESENTATION
A. Legal Bases
B. Concept
1. From COPS to CSOP
2. Strategic Change Agenda
3. Policing Approaches
II. The CSOP Implementing Guidelines
A. CORE Components
B. CSOP Strategies and Initiatives
C. CSOP Program Development Framework
D. Monitoring and Evaluation
E. CSOP in POPS
 BACKGROUND
LEGAL FRAMEWORK
Section 2, R.A. No. 6975
three (3) policing objectives of the PNP
a) to promote peace and order
b) to ensure public safety, and
c) to further strengthen local government capability aimed
towards the effective delivery of the basic services to the
citizenry.

 the State shall bolster a system of coordination and

cooperation among the citizenry, local executives and the
integrated law enforcement and public safety agencies
 BACKGROUND
Section 2, R.A. No. 8551

 the PNP was mandated to be a “community and

service-oriented agency” and to adopt the
community and service – oriented policing (CSOP)
system in its pursuit “to further strengthen local
government capability aimed towards the effective
delivery of basic services to the citizenry”.
 BACKGROUND
NAPOLCOM Resolution No. 2015-342 dated July 21, 2015

Resolution to Empower the Philippine National Police to Perform Its Role as a

Community and Service-Oriented Agency through the Adoption of the CSOP
System Involving the Local Executives, the PNP and the Community, as Mandated
under Section 2 of R.A. 6975, as Amended by R.A. 8551

NAPOLCOM Memorandum Circular No. 2015-003

Prescribing Additional Functions and Duties of Local Chief Executives (LCEs) as

NAPOLCOM Deputies as Authorized Under Section 64 of Republic Act No. 8551

NAPOLCOM Memorandum Circular No. 2017-005

Approving the Implementing Guidelines for City/Municipal CSOP System in the

Philippine National Police
 CONCEPT

FROM COPS TO CSOP

 FROM COPS TO CSOP
COPS CSOP
Partners Police and community LCE-Police-community

Concept Integrated approach to the Refers to the promotion of peace and

community’s public safety concerns, order and public safety and the
through development of effective strengthening of local government
partnership with the community capability aimed towards the effective
delivery of basic services to the
citizenry
Approach Problem-solving Problem-solving, joint planning and
implementing of programs
Compo- Community partnership Triumvirate
nents Solving problems Supportive Local Authorities
Management of change Improved Police Service Delivery
Strengthened Community Partnership
Change Management
FROM COPS TO CSOP
IMPLEMENTING GUIDELINES FOR THE
COMMUNITY AND SERVICE ORIENTED
POLICING (CSOP) SYSTEM AT THE
CITY/MUNICIPAL LEVEL
For LCE/LEs, the PNP and Mobilized Community
I. Introduction
II. CSOP Concepts and Definition of Terms
III. Components of the CSOP
A. Improved Police Service Delivery
B. Supportive Local Executives
C. Strengthened Community Partnership
IV. CSOP Strategies and Initiatives
A. Organizational Strategies
B. Operational Initiatives
C. Support Initiatives
V. CSOP Program Development Framework
A. Problem Identification
B. Program Development
C. Resource Mobilization
D. Program Implementation
E. Program Monitoring and Evaluation
STRATEGIC CHANGE AGENDA CONCEPT
SUBJECT FROM TO
Police Officer law enforcer law enforcer and community
leader
Police Mindset law enforcement to Law enforcement to prevent and
prevent and solve crime solve crime in partnership with the
in partnership with the community and local executives,
community for effective delivery of basic
services
Police Station center for law center for law enforcement and
enforcement community development
Police Force law enforcement Law enforcement function is
function is affected by performed in partnership with local
local partisan politics executives, citizenry and local
police force, for community
development
STRATEGIC CHANGE AGENDA
CONCEPT
SUBJECT FROM TO
LCEs as deputies of passive involvement in Active support and
the NAPOLCOM NAPOLCOM’s plans and participation in NAPOLCOM’s
programs plans and programs

Stakeholders separate and individual integrated programs and

(NAPOLCOM, PNP, plans and programs shared resources resulting
LGU, Citizenry) from consultation,
coordination, and
cooperation among
stakeholders
POLICING APPROACHES CONCEPT
Development of Police
Operational Strategies
CSOP – Community and Service Oriented Policing

CSOP FOCUSES ON
RESPONDING TO THE NEEDS OF
THE COMMUNITY AND
ENGAGING THE COMMUNITY
COPS – Problem Oriented Policing AND LOCAL CHIEF EXECUTIVES

PROBLEM ORIENTED POLICING OR COPS

INCLUDES IDENTIFYING THE CAUSES OF
CRIME AND CONSULTING THE COMMUNITY
Traditional Policing IN ADDRESSING OR IDENTIFYING CAUSES
OF CRIME

TRADITIONAL POLICING FOCUSES ON

CRIME PREVENTION AND CRIME
SOLUTION
III. THE CSOP SYSTEM-CORE COMPONENTS

Delivery
of
Basic
Services

Local Executives

Interdependent/ Reciprocal
III. Components

A. IMPROVED POLICE SERVICE DELIVERY

B. SUPPORTIVE LOCAL EXECUTIVES

C. STRENGTHENED COMMUNITY PARTNERSHIP

III. Components
A. IMPROVED POLICE SERVICE DELIVERY
1. Role of the Local Police
The city/municipal police, thru the Chief of Police, shall:
a. Initiate the coordination with the Mayor, other local executives
and members of the citizenry.
b. In coordination with the National Police Commission Regional
Director, orient the Mayor, local executives and members of
the community on the CSOP system and solicit their support.
c. Consult all stakeholders in identifying problems in the
community.
• Conduct community assemblies for various sectors and
marginalized groups (IPs)
(con’t)
d. With the help of other stakeholders, develop strategies
to address the identified community problems.
e. Based on the consultations, prepare the CSOP system's
programs and activities and input these to the
Integrated Area/Community Public Safety Plan
(IA/CPSP).
f. Present the IA/CPSP to the Mayor and the Peace and
Order Council (POC).
g. Together with the CSOP Triumvirate, implement the
CSOP system's programs and activities.
h. Plan and conduct periodic review and assessment of
police and CSOP programs.
Components…
A. IMPROVED POLICE SERVICE DELIVERY
2. Solving Community Problems

• CSOP shall provide local executives, police and their

community partners the opportunity to work together
to address persistent crime, public safety and
problems relating to the delivery of basic services.

• The CSOP shall promote the use of problem solving to

identify crime and community problems, analyzed why
(and where) they occur, develop tailored responses
based on the analysis, and assessed the impact of the
responses.
Components…
A. IMPROVED POLICE SERVICE DELIVERY
Problem solving using the “SARA” model

SCANNING ANALYSIS
What is the problem? What is contributing
to the problem?

ASSESSMENT RESPONSE
Did the response What can we do to
solve the problem
work?
Components…
A. IMPROVED POLICE SERVICE DELIVERY
3. Managing Change
• The implementation of CSOP shall necessitate changes
in the police organization, systems and procedures

• This change shall be properly managed by implementers

(both by NAPOLCOM and the PNP)
• Create an organization-wide commitment to change
and clearly recognize the need for transformation
• Communicate a clear vision to all involved, explaining
and understanding the benefits of this change
• Identify phases/procedures/steps for change to occur
Components…
B. SUPPORTIVE LOCAL EXECUTIVES
Additional functions and duties of LCEs as NAPOLCOM deputies:
(NAPOLCOM Memorandum Circular No. 2015-003)

1. Formulate and adopt effective mechanisms for the coordination,

cooperation and consultation involving the local executives, citizenry
and law enforcement agencies;

2. Formulate and pursue a three-year, term-based Peace and Order and

Public Safety Plan;

3. Convene the Peace and Order Council (POC) quarterly, or as often as

the need arises, and submit semestral POC Accomplishment Report,
following the guidelines and policies of the DILG and

4. Perform and exercise such other functions and duties as maybe duly
authorized by the Commission.
Components…
B. SUPPORTIVE LOCAL EXECUTIVES
To carry-out these duties and responsibilities the Mayor shall:
1. Formulate and adopt effective mechanisms for the coordination,
cooperation and consultation involving the local executives, citizenry and
law enforcement agencies.

2. Provide inputs and ensure assistance and support to the Integrated

Area/Community Public Safety Plan (IA/CPSP) as recommended by the
head of the local police unit.

3. Formulate and pursue a three (3) year, term-based, Peace and Order Public
Safety Plan (POPS Plan), following the guidelines and policies of the DILG,
and within the period prescribed by the latter, which shall be incorporated
in the Comprehensive Development Plan of the local government.
Components…
B. SUPPORTIVE LOCAL EXECUTIVES
4. Convene and steer the Peace and Order Council to review, update
and approve the IA/CPSP and ensure its integration to the Peace
and Order Public Safety (POPS) Plan and monitor its
implementation.
5. Supervise the City/Municipal POC to gather data, analyze, draft
and update the local plans.
6. Mandate the full cooperation of all partner
agencies/organizations in meetings, trainings, and seminars.
7. As prescribed by law, fund and implement the CSOP programs,
projects, services and activities specially those included in the
POPS Plan.
Components…
B. SUPPORTIVE LOCAL EXECUTIVES
8. Facilitate the implementation, monitoring and evaluation activities
of the CSOP programs and projects.
9. Designate necessary personnel and mobilize other resources to
ensure successful implementation of CSOP.
10.Implement information, education and communication activities for
the effective implementation of the CSOP programs, projects and
activities.
11.Coordinate with the National Police Commission Regional/Provincial
Office on all CSOP-related activities.
12.Perform or exercise such other additional functions and duties as
may be duly authorized.
Components…
B. SUPPORTIVE LOCAL EXECUTIVES
The Role of the City/Municipal Peace and Order Councils (POCs)
The City/Municipal POCs shall:
 Fully participate in conferences and trainings on CSOP and
POPS Planning.
 Participate as needed in CSOP consultations.
 Coordinate with communities/barangays for data-gathering and
action planning.
 Assist in the implementation of CSOP activities.
 Ensure inclusion of CSOP strategies, or programs, projects,
services and activities in the POPS Plan.
 Monitor the implementation of POPS Plan including CSOP
programs, projects, services and activities.
Components…
C. STRENGTHENED COMMUNITY PARTNERSHIP

 The local community to fill the gap - manpower,

mobility, communications and logistics

 The CSOP triumvirate shall solicit and enter into

partnerships and alliances with all interested
groups, NGOs, and civic organizations.

 CSOP information and education advocacy

program using the AIDA communication model.
Components…
C. STRENGTHENED COMMUNITY PARTNERSHIP
HOW? Through AIDA
 AIDA - Attention, Interest, Desire and Action
 AIDA identifies the four stages that the
community goes through before committing to
take part in programs/activities.
 The city/municipal police, thru the Chief of
Police, shall initiate and implement a CSOP AIDA
communication strategy that shall generate
attention, promote interest, cultivate desire and
entice people to action for CSOP.
Components…
C. STRENGTHENED COMMUNITY PARTNERSHIP

Posters/Tarpulin/Sinages

Flyers/brochures

IEC - Benefits that can be

derived from CSOP
Home visitations

Iinvite people to the

dialogues and consultations
IV. CSOP STRATEGIES AND INITIATIVES
A. ORGANIZATIONAL STRATEGIES
 ORGANIZATION STRATEGIES – policies of NAPOLCOM and the
PNP to promote CSOP

1. Concept of the Model Police Station - Model Police Station

(PNP Memorandum Circular 2016-041)

2. Review and update organizational structures, police human

resource management systems specially on recruitment,
selection, performance assessment, training and curriculum
development
IV. CSOP STRATEGIES AND INITIATIVES
B. OPERATIONAL STRATEGIES
At the City/Municipal level the focus of the CSOP is on enhancing and
strengthening community partnership.

• Initiative 1 – The Local Chief Executive and the Chief of Police shall
strengthen community partnership through crime prevention and
problem-solving activities. The police, in coordination with the LGU shall:

1. Organize and conduct regular and structured meetings (“pulong-

pulong”) and/or public for a or dialogues with the community or
with community representatives to include but not limited to
Muslim, other indigenous people’s (IP) communities and vulnerable
groups to identify top issues and concerns of the community using
a problem-solving approach;
IV. CSOP STRATEGIES AND INITIATIVES
B. OPERATIONAL INITIATIVES
2. Organize and conduct of institutional dialogues on the
implementation of rights-based community policing with
Barangay Human Rights Action Centers (BHRACs) as grassroot
partners;
3. Plan and implement neighborhood watch or other self-help
mechanisms that encourage local community involvement in
policing and engage the services of Barangay Tanods and/or
Civilian Volunteer Organizations (CVOs), and other force
multipliers;
4. Plan and implement alternative activities for meetings and face-
to-face interactions with various sectors of the community to
listen to their views and requests on police activities to serve as
venue in providing information on preventing crimes and
accidents and for intelligence gathering purposes;
IV. CSOP STRATEGIES AND INITIATIVES
B. OPERATIONAL INITIATIVES
5. Conduct of regular home, school and workplace visitations
6. Conduct of foot and bicycle patrols by police officers, conversing
with the residents
7. Receive and engage community organizations visiting the police
station
8. Undertake crime prevention projects and activities as a result of
problem-solving exercises done in coordination and consultation
with the community
9. Conduct of Information-Education-Communication (IEC) activities
on crime prevention in schools, business establishments,
commercial areas and barangays
10. Publish bulletins/newsletter by police station/PCPs
IV. CSOP STRATEGIES AND INITIATIVES
C. SUPPORT INITIATIVES
The police shall increase policing presence in the
community by organizing and strengthening the
following:

• Pulis Nyo Po sa Barangay

• Barangay Peacekeeping Action Teams (BPATs)
• Barangay Intelligence Networks (BINs)
  Triumvirate(LGU,PNP &
Delivery Community)
INPUT of
Basic
Services  Holistic Approach / Whole -of-
Nation
CSOP Local Executives

PROGRAM IDENTIFY
DEVELOPMENT
PLAN MOBILIZE IMPLEMENT OPERATE EVALUATE
PROBLEM

FRAMEWORK PROCESS  CRIMES

THAT
 FOCUS ON
PRIORITIES
 FUNDS,
LOGISTICS,
 STANDARDS  COMMUNITY
ORGANIZING
 MONITOR
 MEASURE
HAVE PERSONNEL,  AWARENESS  CAPACITY RESULTS
IMPACT  SMEAC RESOURCES BUILDING  BEST
TO BASIC  PROGRAM  REPORTING PRACTICES
SERVICES LAUNCH

POPS
MOA/MOUs
PLAN
OUTPUT

 POSITIVE POLICE IMAGE  IMPROVED PEACE, ORDER & PUBLIC

OUTCOME SAFETY
 IMPROVED COMMUNITY  EFFECTIVE DELIVERY OF BASIC SERVICES
RELATIONS
V. CSOP PROGRAM DEVELOPMENT
FRAMEWORK

A. PROBLEM IDENTIFICATION

 process of identifying problems in the community through

consultations with residents, sectoral groups, government as
well as non-organizations

 process of recognizing the issues and concerns of people in

the community

 The objective shall be to take stock of the problem by clearly

identifying what aspects needs to be addressed as well as
identifying what information needs to be collected, analyzed
and assessed.
V. CSOP PROGRAM DEVELOPMENT
FRAMEWORK

B. PROGRAM DEVELOPMENT
 involves the identification of schemes or activities that would help address
the problem
 includes the investigation of the environment and the assessment of the
technical, financial, economic and operational viability of the suggested
programs
 looks into the details like targets, location, processes, physical and
financial resource requirements.
Program planning seeks the most suitable legal, administrative and
organizational arrangements to ensure that implementation would proceed as
planned and the program properly managed.
V. CSOP PROGRAM
DEVELOPMENT FRAMEWORK

C. RESOURCE MOBILIZATION

• Secure resources and funding - In the CSOP process this shall

include the incorporation of the CSOP plan to the Integrated
Area/Community Public Safety Plan that shall be prepared by the
police and the POC.

• The COP shall present to the POC the CSOP Plan that he/she
prepared based on consultation he/she has made with the
barangays under his jurisdiction.
V. CSOP PROGRAM DEVELOPMENT
FRAMEWORK

D. PROGRAM IMPLEMENTATION

• The CSOP Triumvirate shall establish a project execution system to

ensure that the CSOP programs are implemented as scheduled.

• The system shall be designed to anticipate problems and resolve

them as they occur.
V. CSOP PROGRAM
DEVELOPMENT FRAMEWORK

E. PROGRAM MONITORING AND EVALUATION

• CSOP monitoring and evaluation shall start from the time

programs are approved and carried on to the actual
implementation
 PROPOSED CSOP ACTION PLAN
TEMPLATE 1 – PROBLEM IDENTIFICATION
Discussion Issues and Concerns Identified Problems Proposed Solution/
Recommendations
 Proliferation of property crimes in the barangay  Burglary, theft, • Barangay Ronda
motorcycle system with police;
stealing CCTV
 Crime syndicates using minors to break into houses  Juvenile crimes  Impose curfew
 Just recently, they were able to apprehend three hours
minors violating curfew hours and these minors
have with them master keys, screw drivers and
other tools to be used for unlocking doors of houses

 Drug cases • Proliferation of • brgy ordinance

 Some drug pushers roam the barangays in drugs
motorcycles and helmets, they don’t take off their
helmets when they talk to buyers
 CSOP
ACTION
PLAN
TEMPLATE