DIGITAL TRANSFORMATION

The Perfect Storm

Exponential Technologies are fuelling this storm

Adapted from McKinsey Global Institute – Ten IT enabled Trends for the decade ahead – May & Zensar Analysis
Big Data / Analytics Sensors & Actuators Mobile Cloud Natural User Ubiquitous
Technology Computing Interfaces Connectivity
Technology

Integrated
Trends

Automation of Big Data &

Digital & The internet The Social Anything as-a-
Knowledge Advanced
Physical of Everything Matrix service
Work Analytics
Experiences
Leverage
Digital

Improve the Enhance Find New Business

Experience Productivity Models
Digital Attackers capture upto 25% by 2025
 4

Source: Constellation Research – Ray Wang

Technology is now core to business
5

The Enterprise of the Future has vastly different expectations from Technology

1 2 3 4 5

Adapted from McKinsey Presentation at Zensar GPW 2015 by Noushir Kaka

CAPEX IT SPEND ATTACKERS ADOPTION ROBOTS

TECHNOLOGY MOVES FROM MOST INCREMENTAL UPTO 25% OF ENTERPRISE ADOPTION OF “DIGITAL” ROBOTS AND ARTIFICIAL
COST TO CAPITAL INVESTMENT IS IN DIGITAL REVENUES WILL BE TAKEN BY TECHNOLOGIES WILL VARRY INTELLIGENCE JOINS THE
“DIGITAL ATTACKERS” WORKFORCE
Most incremental spend is on Digital
Adoption varies over the next 5 years
Question, by when do you expect the following technology to reach and adoption
level of more than 50%?

100%
Ping An Insurance Group

Developed upstream digital platforms to create lead flow into Ping An’s traditional financial
services
• Large
customer
New Hao Che Wan Li Tong numbers,
business Trading platform Loyalty points frequent
for used cars program
lines interactions
Tian Kia • Data mining,
Lu Fax Qian Bao precision
Peer to Peer
Online Wallet Tong marketing,
lending platform Social Networking
customer
migration

Acquire New
Customers

Traditio-
nal Banking Insurance Finance
financial
services
One Account
Discovery Vitality

Discovery is transforming a traditional insurance model into a behavioral insurance model

Countries Partners
South Africa, UK Discovery
USA Humana, John Hancock Over 6 million
members worldwide
China Ping An
Singapore, Australia AIA
Europe Generali
Discovery Vitality

Ecosystem
Core Offering – Incentivize healthy behavior via cash backs, loyalty points, discounts etc.
Partnerships
• Higher customer Health care providers

Data Flow
retention
Fitness Clubs & Wellness programs
• Lower claims cost
• Customized Wearable Devices
products
Purchases
• Cross sell
opportunities Others
• Lead generation

Additional information
• Self funded program -
• Partnership with other Insurers – Partners provide business intelligence, brand advantage,
distribution networks and capital. Discovery brings its unique experience in product design,
data management and detailed operation of its behavioral insurance product
 Developing a Digital Organisation – The
Process
Current Business Growth Requirements and Future Business Augmentation Plans

Taking Digital Digital Re-engineer

Technology
Stock Structure Culture Processes

Dynamic Economic, Competitive and Technology Scenario

• Internal • Adaptability to • Intrapreneurship • Digitizing processes • Ecosystems

Capabilities innovation & mindset
• Digital change • Deliver unified • Artificial
Opportunities, • Skill Development customer experience Intelligence
Process, • Create conditions
Technology, for Digital • Customer Centricity • Reviewing business • Digital Devices
Business Model Excellence • Adapt models
technology to • Data Security
• External • Cross -functional improve • Strategic Partner
Competitive collaboration performance Management
Scenario and deliveries
• Digital
• Business Analytics in
Environment decision
making
PIVOTING FOR DIGITAL
13

Three key areas to address in this conversation

• What exactly are the skills we need to impart to

prepare our workforce for the future ?
• What are the learning technologies and
pedagogies that can be put to use that meet both
corporate and millennial expectations and deliver
the volumes needed in the time available.
• How does one create a plan and make it happen ?
14

The cornerstones for digital

• User Experience
• User Interface Design
• Social Networks
• Mobility
• Cloud
• Analytics
• Security
 Skills for the Future

55 new job roles identified across 8 technologies

Unique roles Common roles

Technology Number of Job Roles Examples of Job roles

• VFX Artist
Virtual Reality 12
• Computer Vision Engineer
• Wireless Network Specialist
Internet of Things 11 • Embedded System
Programmer

UI/ UX designer, system admin

• Data Scientist

Information security analyst

Big Data Analytics 4
• Data Architect
• AI Research Scientist
Artificial Intelligence 10
• Language Processing Specialist
Robotic Process • RPA Developer
5
Automation • Deployment Engineer
• 3D Modeling Engineer
3D Printing 4
• 3D Designer
• Cloud Architect
Cloud Computing 5
• Migration Engineer
• Android/ iOS App developer
Social & Mobile 4
• Digital Marketing

7
Source: LinkedIn & Indeed Analytics, Discussion with experts, Nasscom Skill Taskforce Analysis
16

How does one deliver these skills

• Across the industry ( 2 MILLION PEOPLE ) and

within each company a consensus is emerging
on the areas where “re-tooling”” and re-skilling
employees at all levels needs to be done.
• Across Coursera, Udemi, You Tube, Slide Share
etc, auxiliary content is available in abundance
– context creation is the imperative
• How do we put it together ?
17

PYRAMID – HIERARCHY OF INDUSTRY SKILLS ( 2 M )

Digital Architect
(5%)
Digital Application ( 25% )
(Applying the technology to
chosen vertical domain)
Professional Readiness for selected
one or two technology areas ( 50 % )

Digital Awareness – Organisations and the role

of the seven technologies ( 100 % )

Core Soft Skill Areas for Digital ( 100 % )

18

What’s out there in the world of technology based

learning
• MOOCs – Are old hat……nobody really acquires mastery
• E-Learning - Companies report 8 – 12 % usage of
acquired licenses
• LMS – tends to be historic record keeping rather the
recommendation engines
• NEEDED – Active use of AI and Guided Exploration,
Smart Bots, Cognitive and Adaptive Learning to develop
a learning “want” and an exploration plan
 SKILLS ALPHA – performance enhancement
Learning experience software AUGMENT

OK! I know what skills I

need to acquire but I
want to be in control
I’m disillusioned and and I hate classroom ACQUIRE
I wish I knew what sessions
my options were I’m so excited to
share my expertise
with my peers and
help them succeed
ALIGN

Alpha BoT, you make my Sure, my AI and NLP

skilling journey easy and along with cognitive
ASPIRE interesting. Thanks! and deep-learning
does the trick
19
20

SKILLS ALPHA
Career Navigator

Real-time Skill Dashboard

Curated Marketplace Organization Skill Inventory

21

Video based social learning platform

Open Educational
Resources
Business
Navigation & Learning
Platform
Resident Expert’s
content
• Search and curation of content
• Automatic indexing of videos
• Social sharing
• Learning analytics
Making online learning more effective
• Curation of material from different sources
• Greater engagement of learners – social sharing of video clips, bookmarks
and annotations, discussions, embedded questions in videos, gamification
via badges and leaderboards
• Personalized recommendations of content based on learner’s interactions
Supporting self-learning by employees, including peer-to-peer learning
• Assessment
 Getting it together

DEVELOPMENT & ENGAGEMENT BUSINESS MANAGER TALENT

• Facilitate skill development • Skill Inventory • Define aspirations & career path
• Drive talent mobility • Match people to roles • Acquire skills
• Analytics & decision dashboards • Assign Skill acquisition programs • Augment value to the business
DIGITAL LEARNING PLATFORMS
DESIGNED TO ADDRESS STAKEHOLDER EXPERIENCE

BED ROCK TECHNOLOGY AND HR SYSTEMS OF RECORD

LMS HRMS PMS
Curated Content Time tracking & Analytics Performance Assessment
Social Learning Succession Planning Goal Management
22
Developing a Digital Organisation – Developing
the Digital Organisation Structure
Adaptive learning,
Quick decision
making

Flexible

Internal
Generate measurable Value collaboration &
business values Inclusive
Driven External Orientation

Digital
Organization
Embedding
technology Excellence Innovation Test and learn
intelligence in every approach
aspect of business
Fluidity

Cross functional
teams for ideas
incubation
Digital platforms for Digital skills
– prepare to ride the wave
[email protected]