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Wings PPT For Call Centre & CSCs

BSNL Wings Service is a VoIP service that allows customers to make and receive calls using an internet connection on their mobile or laptop. Customers are provided a 10-digit Wings number and can use voice and video calling features without a SIM card. Calls can be made to any landline, mobile or Wings number within or outside the BSNL network. There are no fixed monthly charges and national calls are free for one year. Customers can register their Wings number on any device by downloading a soft phone app and entering their login credentials.

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157 views12 pages

Wings PPT For Call Centre & CSCs

BSNL Wings Service is a VoIP service that allows customers to make and receive calls using an internet connection on their mobile or laptop. Customers are provided a 10-digit Wings number and can use voice and video calling features without a SIM card. Calls can be made to any landline, mobile or Wings number within or outside the BSNL network. There are no fixed monthly charges and national calls are free for one year. Customers can register their Wings number on any device by downloading a soft phone app and entering their login credentials.

Uploaded by

amitkray
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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BSNL Wings Service

from NGN System


BSNL Wings Service

 BSNL Wings Service is a new NGN VoIP service facilitating Internet


Telephony Service through Mobile/Laptop using any Internet connection.
 Wings Fixed Mobile Telephony is an “APP” based calling service provided
by BSNL which allows customers to initiate / receive VoIP calls within and
outside the BSNL network either from his laptop / mobile i.e., calls can be
made to any landline, mobile or BSNL Wings number and LFMT (Limited
FMT) numbers.
 It uses the packet switching technology and makes communication possible
over IP networks such as Internet without a SIM card.
Features of Wings

 10 digit wings number will be allotted to the customer without a SIM.


Voice and Video calling facility available on this number.
 Works on Windows, Android, IOS platforms i.e., can be registered on any
device of customer’s choice (PC, laptop or mobile).
 All Landline services on free SIP VOIP soft phone applications and can be
used from any operator’s 3G/4G/Broadband internet/Free Wi-Fi Hotspot
 Attractive tariff where there is no fixed monthly charge and one year free
calling to any network in India. National and International roaming facility.
 Multiple wings connections can be registered on a single device using
different SIP Client/Calling APPs.
Provisioning of Wings

 Customer can submit request for a new Wings connection CAF at any CSC.
Details are entered in CDR CRM. Number is selected and required facilities
selected by customer are entered in CRM.
 Customer inputs on Mobile number and email ID are mandatory.
 Demand Note is generated to the customer similar to Land Line order
request. Post Demand note payment, the order is submitted.
 Order gets completed through Clarity (Auto Provisioning implemented) in
the normal Flow (There is no Outdoor/MDF/LMG task involved in this
flow).
Provisioning of Wings

 Upon completion, CRM generates a unique PIN and it is communicated to


Customer via email along with NGN portal URL for self-registration.
 Portal registration is to be done by the user for the first time to activate the
Wings service.
 Customer should log into the NGN portal and activate the wings number by
creating a password of his choice. This password will be used while
configuring the Wings number in any device.
Activation of Wings

 Go to the portal ngn.bsnl.co.in. Use either your social media account like
Google/Facebook/Twitter/ Linkedin to login to the portal (Or) Do fresh
registration in the portal (You should create username, password with your
valid email id while registration)
 After logging in, click on activation link. Enter 16 digit PIN previously
conveyed to you. Click on Next.
 Enter the OTP sent to you on your mobile. Click on Next. Enter the
password to be set for your Wings number. Confirm it by entering again.
Click on Next.
 Your Wings Service is activated and can be configured with the details (i.e.
username, domain, password).
Configuration of Wings in APP

 Customer should have a mobile/laptop connected to any active Internet


connection. Any open-source soft clients like Zoiper, Grandstream wave,
Linphone, etc., can be downloaded in the device.
 Configuration in the soft client can be done by entering username given and
password created by the customer.
 The step by step configuration guide for registration is available on the
NGN portal Help section
 Follow the link - http://ngn.bsnl.co.in/index.php?r=site%2Fconfighelp
 Once configured, the number gets activated and calls can be made/received
as long as APP is running in the device and Internet connection available.
Wings connectivity
Target customers

 All Smartphone users accessing internet.


 National and International roamers can avail Wings for seamless utilization
of voice services.
 BSNL has approx 64,000 Wi-Fi hotspots across world and more than
25,000 Hot spots across India covering all important and tourist locations.
 Wings can be provided to Customers where Mobile Coverage is poor or no
coverage area where Wi-Fi hotspots are available.
 All Internet Leased Line Customers who are not having BSNL Voice
service.
Wings

Marketing:
 Through EB/marketing cell, advertisement, enterprise call centre, SMS,
Bills including Landline, Mobile, MPLS VPN, Scrolling through all BSNL
websites and portals, exhibitions and seminars, Social networks.
 Internet Leased line customers can be contacted to provide voice services
through Wings.
Complaint Resolution:
 BSNL Helpline number 1500, Twitter Seva and other existing channels.
Wings Tariff

Sl. No Particulars Description

1 One time Registration charges Rs. 1099/-

2 Fixed Monthly Charges NIL

3 Installation and Activation NIL (No Instruments/Handset by BSNL)


Charges
4 ISD/Deposit for (from Outside 2000/-
India Territory Calling)
5 Call Charges • Free to any network for One year inIndia
• International calls as per existing Landline
Tariffs(MOU basis)
THANK YOU

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