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Communication RISHABH NANDA

Skills
Introduction

It is the transfer of information

from a sender to a receiver with
the information being
understood by the receiver.

A proper understanding of
information is one very important
aspect of communication
 PURPOSE OF COMMUNICATION

 Establish goals.
 Develop plans for achievement of goals.
 To effect change, internal functioning & influence actions
 Organize human and other resources in the most effective
and efficient ways.
 Select, develop and appraise members of the
organization.
 Lead, direct, motivate and create a climate in which
people want to contribute.
 Control performance.
 COMMUNICATION

WRITTEN ORAL
COMMUNICATION COMMUNICATION
Meaning Of Written Communication
Communication is a part and parcel of everyday life. We
cannot not communicate. It is one of the most essential
and integral part of our existence, and the absence
of communication can lead to many problems and
misunderstandings.
In order to have an effective dialog, it is necessary
that effective communication skills be developed.
Communication can be divided into verbal and non verbal.
Verbal communication means any communication that
involves spoken words or sounds. Non verbal
communication includes any communication that does
not use oratory media for communication.
Written communication involves the use of written words to send a
message from one point to another. Written communication is important for
any business entity to carry out the daily business activities.
It helps in maintaining records of business transactions.
Written communication like brochures and catalogs help companies to
showcase their products effectively.
Print advertisements help to market products.
Written documents can serve as evidence in a court of law if and when
required.
Written words are believed more than spoken words. It's just human
psychology to believe something that we see in writing than something
someone says
Personal written communication like letters, emails, post cards, greeting
cards, etc., have their own charm and special meaning to the ones sending
and receiving them.
How to Improve Written Communication
Skills:
Audience: The audience is mainly what determines the
content to be written. Once you have an idea about
who is the intended audience, you can judge for
yourself what other necessary steps need to be taken to
ensure the completion of the communication cycle,
which is, after all, the intention of any piece of
communication.
Information: The basics of communication should be
covered in your piece of written communication. This is
basically almost the entire information that you wish to
give the reader. However you present the data, these
points need to covered, only then is it an effective way
of communication.
Tone: Deciding the tone of your communication
depends on the audience to a large extent Tones
can vary from casual, semi formal to formal,
depending on who you're communicating with
and what you intend to communicate.

Length: Knowing when to stop applies to written

communication skills as well. You can't just keep rambling on
and on, when not required. The beauty of effective written
communication can be seen in its presentation. How well and
how concisely you manage to accommodate all the
information that you need to give is what shows how
proficient your written communication skills are. The key is to
be 'clear, concise and correct'. But this does not necessarily
mean that you cut short on something that requires to be
explained in detail.
 Written Communication
Advantages Disadvantages
 Provide a tangible Time consuming
and verifiable Lack of feedback
record
No guarantee how
 Record can be stored reader will interpret it
for an indefinite period
Costly process
of time
Lack of clarification
 Permanent in nature
 Accurate and
assigning of
responsibilities
 Meaning Of Oral Communication
Developing the oral communication skills, holds great
importance in interacting properly with people. The
communication process which is carried out by means of
spoken words is referred to as oral communication.
In today's world, development of different media has led to the
communication process to take place by different means such as
telephones, teleconferences and video conferences.
Face-to-face meetings and speeches were the main forms of
communication in earlier times.
Effective listening in the workplace is important just like
speaking.
 Skills Required for Oral Presentation
For a good oral presentation, the quality of text being
prepared and the way it is presented are equally
important. An organized text presentation allows the
orator to proceed smoothly from point-to-point.
Presenting relevant data through the presentation is
first and foremost point to be kept in the mind. The
speech/presentation should be interactive.

It is necessary to develop oral communication skills to

survive in today's world. Individual and business
relations can be developed and maintained with the
help of these skills.
 Oral Communication
Advantages Disadvantages

Time - saving device Lack of time

Interaction Lack of legal validity
Ample scope
Misunderstanding
Economic in nature
Feedback Effectiveness
Retained in record books
 10 Communication Skills
1. Listening
Being a good listener is one of the best ways to be a good
communicator. No one likes communicating with someone who only
cares about putting in her two cents, and does not take the time to listen
to the other person. If you're not a good listener, it's going to be hard to
comprehend what you're being asked to do.

2. Nonverbal Communication
Your body language, eye contact, hand gestures, and tone all color the
message you are trying to convey. A relaxed, open stance (arms open, legs
relaxed), and a friendly tone will make you appear approachable, and will
encourage others to speak openly with you.
Eye contact is also important; you want to look the person in the eye to
demonstrate that you are focused on the person and the conversation
(however, be sure not to stare at the person, which can make him or her
uncomfortable).
3. Clarity and Concision
Good communication means saying just enough - don't say too little or talk
too much. Try to convey your message in as few words as possible. Say
what you want clearly and directly, whether you're speaking to someone in
person, on the phone, or via email. If you ramble on, your listener will either
tune you out or will be unsure of exactly what you want. Think about what
you want to say before you say it; this will help you to avoid talking
excessively and/or confusing your audience.

4. Friendliness
Through a friendly tone, a personal question, or simply a smile, you will
encourage your coworkers to engage in open and honest communication
with you. It's important to be nice and polite in all your workplace
communications. This is important in both face-to-face and written
communication. When you can, personalize your emails to coworkers
and/or employees - a quick "I hope you all had a good weekend" at the
start of an email can personalize a message and make the recipient feel
more appreciated.
5. Confidence
It is important to be confident in all of your interactions with
others. Confidence ensures your coworkers that you believe in
and will follow through with what you are saying. Exuding
confidence can be as simple as making eye contact or using a
firm but friendly tone (avoid making statements sound like
questions). Of course, be careful not to sound arrogant or
aggressive. Be sure you are always listening to and empathizing
with the other person.

6. Empathy
Even when you disagree with an employer, coworker, or
employee, it is important for you to understand and respect their
point of view. Using phrases as simple as "I understand where you
are coming from" demonstrate that you have been listening to
the other person and respect their opinions.
7. Open-Mindedness
A good communicator should enter any conversation with a flexible,
open mind. Be open to listening to and understanding the other person's
point of view, rather than simply getting your message across. By being
willing to enter into a dialogue, even with people with whom you
disagree, you will be able to have more honest, productive
conversations.

8. Respect
People will be more open to communicating with you if you convey
respect for them and their ideas. Simple actions like using a person's
name, making eye contact, and actively listening when a person
speaks will make the person feel appreciated. On the phone, avoid
distractions and stay focused on the conversation.
Convey respect through email by taking the time to edit your message.
If you send a sloppily written, confusing email, the recipient will think you
do not respect her enough to think through your communication with
her.