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KM Presentation

The document discusses knowledge and knowledge management. It defines knowledge as know-how, expertise, and skills acquired through experience or education. Knowledge can be tacit, existing in people's heads, or explicit, existing in repositories. Knowledge management is defined as practices to identify, create, represent, distribute, and enable adoption of knowledge to create value. The benefits of knowledge management include improved efficiency, effectiveness, decision making, and maintaining competitiveness through organizational learning. The document provides recommendations for different knowledge management strategies based on the type of knowledge or functional unit.

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29 views6 pages

KM Presentation

The document discusses knowledge and knowledge management. It defines knowledge as know-how, expertise, and skills acquired through experience or education. Knowledge can be tacit, existing in people's heads, or explicit, existing in repositories. Knowledge management is defined as practices to identify, create, represent, distribute, and enable adoption of knowledge to create value. The benefits of knowledge management include improved efficiency, effectiveness, decision making, and maintaining competitiveness through organizational learning. The document provides recommendations for different knowledge management strategies based on the type of knowledge or functional unit.

Uploaded by

dickcheuk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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What is Knowledge?

Some common understanding of Knowledge:


Know-how
Expertise
Skills acquired through experience or education
What is known in a particular field or in total

Knowledge can be “tacit” or “explicit”:


Tacit knowledge – exists inside people’s head, difficult to articulate, codify
and share.
Explicit knowledge – exists in repositories, easy to articulate, codify and
share.

1
What is Knowledge
Management (KM)?
Some KM definitions
Practices use to identify, create, represent, distribute and enable adoption of
what it knows and how it knows it. (Wikipedia)
Getting the right knowledge to the right people at the right time so they can
make the best decision. (Petrash)
Apply systematic approaches to find, understand, and use knowledge to
create value. (O’Dell)

The ultimate reason of doing KM is to solve business problems.

2
Why manage knowledge?
What are the benefits?
Knowledge is one of the sustainable assets in a company and it exists
whether you manage it or not.
Better leverage of knowledge improves efficiency and effectiveness.
To support better decision making.
Constantly creating new knowledge leads to organization learning 
Maintain competitiveness.

3
How should we do KM?
Different functional units require different KM strategy.
◦ Call centre requires easy to use and quick access to information.
◦ Techs require access information locally.

Different forms of knowledge require different KM strategy.


◦ Explicit knowledge should be codified and stored.
E.g. Knowledge based, Document/Content Management System.
◦ Tacit knowledge should be shared between people.
E.g. Experts Yellow Page, Storytelling, Knowledge Café.

4
How should we do KM? (cont.)
Allow better access to information
◦ Single point of access
◦ Central information storage
◦ Always available

Improve the quality of information


◦ Consistence terminology with clear description

Allow better information maintenance

5
What is the role of IT?
Provide stable and high availability KM platform.
Encourage collaboration.
E.g. Instant messaging
◦ Improve collaboration between people.

Web 2.0 (blog, wiki, RSS) technologies provide new opportunities and
challenges to KM.
◦ Improve collaboration between people.
◦ Security is a concern.

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