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TQM Iso9000

ISO is an international organization that develops standards to ensure products and services are safe and of good quality. ISO 9000 helps organizations implement quality management systems. It is one of ISO's most well-known standards and has been implemented by over a million organizations globally. ISO 9000 provides guidelines for quality management to ensure customer needs are met and regulations are followed.

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21 views8 pages

TQM Iso9000

ISO is an international organization that develops standards to ensure products and services are safe and of good quality. ISO 9000 helps organizations implement quality management systems. It is one of ISO's most well-known standards and has been implemented by over a million organizations globally. ISO 9000 provides guidelines for quality management to ensure customer needs are met and regulations are followed.

Uploaded by

Abhinav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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WHAT IS ISO?

•Standards are documented agreements containing


technical specifications or other precise criteria to be
used consistently as to ensure that rules, guidelines,
materials, products, processes and services are fit for
their purpose
•ISO is an international standards development body,
including among its membership national standards
bodies from 127 of the worlds leading industrial
nations.
•ISO is a non-governmental organization that forms a
bridge between the public and private sectors
ISO 9000
• ISO 9000 helps organizations to implement
quality management.
• ISO 9000 are among ISO’s most well known
standards ever.
• It implemented by more than a million
organizations in some 175 countries.
QUALITY MANAGEMENT
• ISO 9000 is for quality management.
• Quality management means what the
organization does to ensure that.
• its products satisfy the customer’s quality
requirements and
• company with any regulations applicable to
those products or services.
STANDARDS OF ISO 9000 FAMILY
• ISO 9000-2- Generic guidelines for applying
ISO 9001, 9002 and 9003.
• ISO 9000-3- Guidelines for applying ISO 9001
to the development supply and maintenance
of software.
• ISO 9000-4- Application for dependability
management.
• ISO 9000-2- Guidelines for services
• ISO 9000-3- Guidelines for processed
material.
• ISO 9004-4- Guidelines for quality
improvement
• ISO 9004-5- Guidelines for quality plans
• ISO 9004-6- Guidelines for configuration
management
ELEMENTS OF ISO 9000
CERTIFICATION
• Management Responsibility
• Quality System
• Contract Review
• Design Control
• Document & Data Control
• Purchasing
• Customer Supplied Product
ADVANTAGES OF ISO 9000
• Increased marketability
• Reduced operational expenses
• Better management control
• Increased customer satisfaction
• improved internal communication
• Improved customer service
• Attractiveness to investors
DISADVANTAGES OF ISO 9000
• Owners and managers do not have an
adequate understanding of the ISO 9000
certification process or of the quality
standards themselves
• Taxing on resources ( economic)
• over certification
• Continuous improvement may suffer

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