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MS494: Total Quality Management: Course Instructor: Dr. Noor Muhammad

This document outlines the topics and grading policy for a course on Total Quality Management taught by Dr. Noor Muhammad. The core topics that will be covered in the course include an overview of TQM, quality gurus, ISO standards, benchmarking, innovation tools, statistical process control, Six Sigma methods, value engineering, employee satisfaction measurement, and case studies. Student work will be graded based on quizzes, assignments, projects, class activities, midterm exam, and final exam.

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Shafi Khan
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69 views

MS494: Total Quality Management: Course Instructor: Dr. Noor Muhammad

This document outlines the topics and grading policy for a course on Total Quality Management taught by Dr. Noor Muhammad. The core topics that will be covered in the course include an overview of TQM, quality gurus, ISO standards, benchmarking, innovation tools, statistical process control, Six Sigma methods, value engineering, employee satisfaction measurement, and case studies. Student work will be graded based on quizzes, assignments, projects, class activities, midterm exam, and final exam.

Uploaded by

Shafi Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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MS494: Total Quality Management

Course Instructor: Dr. Noor Muhammad


Introduction to the Course
1-2

 Important instructions about the course and class


discipline

 Grading policy

 Any question
Grading Policy
1-3

 Announced/Surprise Quizzes 10%

 Assignment 10%

 Project 20%

 Class Activities 10%

 Mid Term Exam 15%

 Final Exam 35%


Core Topics
1-4

 Overview of Quality and Total Quality Management

 History and development of TQM

 The TQM Gurus: People did contribution in the field


of TQM
Core Topics
1-5

 American Awards

 Japanese Awards

 European Awards

 The ISO 9000 Standard for Quality Management

 Elements of the ISO 9000 Quality System

 Getting the ISO 900x Certification. Post-Certification


Core Topics
1-6

 The Voice of the Market: Benchmarking

 Benchmarking Types

 Benchmarking Methodology

 Benchmarking Performance Measures


Core Topics
1-7

 Product and Process Innovation

 Types of Innovation

 Quality Function Deployment (QFD)

 Project Guidelines
Core Topics
1-8

 The Tools of Quality

 Ishikawa Basic Seven Tools of Quality

 Seven New Tools of Quality

 Other Tools of Performance Measures


Core Topics
1-9

 Statistically-Based Quality Improvement for


Attributes
 Statistically-Based Quality Improvement for

Variables
 Statistical Fundamentals

 Process Control Charts

 Statistical Techniques in Quality Management


Core Topics
1 - 10

 The Concept of Six Sigma

 Three and Six Sigma

 Methods of Six Sigma

 Six Sigma Management and Lean Tools

 DMAIC

 DMADV
Core Topics
1 - 11

Value Engineering
 Overview of Value Engineering

 Function of Value Engineering

 When and How to Perform VE Study

 Phases of the VE Process

 Value Engineering Tools

 Functional Analysis System Technique (FAST)

 Quizzes, Activities and Practical Case Study


Core Topics
1 - 12

Measurement of Employee Satisfaction

 Set up focus with employees to determine relevant topics

 Questionnaire Design

 Survey Techniques

 Report at Both Total and Departmental Level


Core Topics
1 - 13

Case Studies

 Leadership, Participation and Quality Costing

 International Service System

 Practical Implementation Process Techniques

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