EFFECTIVE TEAM COMMUNICATION

PRESENTED BY : GURPREET KAUR

SECTION-B
ROLL NO-27/058
Effective communication and teamwork will help a business maintain a positive
work environment. Effective communication also permeates throughout all areas of
business operations, because a positive workplace means happier employees are
interacting with the public and with consumers. Effective communication among
business teams begins with leadership that sets clear methods and standards.
Team communication can make or break a work environment. It can propel a team
forward or prevent it from reaching goals. Good communication in group projects
leads to an almost unbeatable synergy that makes accomplishing goals and
meeting projections nearly seamless. When the teams in your company are doing
well, your bottom line and long-term success will reflect that.
 Importance of Team Communication
• Most of us have had both good and bad experiences with communication in group
projects. In the school setting, sometimes one or two students end up doing the bulk of the
work and then feeling resentful that other team members weren't more involved. Yet,
communicating this frustration can be difficult without the proper skills. In other cases, lack
of communication could mean that parts of the project are overlooked entirely, resulting in
incomplete work.

• Proper communication skills can help solve these common problems when it comes to
teamwork. Assertiveness skills make it easier for overworked team members to
communicate their stress and ask for help with parts of the project. Checklists or workflow
applications help team members with a visual reminder of what needs to be completed in
order to turn in completed work.
 Focusing on Team Communication
• An intentional focus on team communication in your organization can make it easier to
reach or exceed your projections. When everyone is focused on what they do best and
most efficiently without distraction, less time is wasted and work quality goes up. While
many managers recognize this, team communication rarely improves without an intentional
focus on it.

• There are multiple ways to organize your efforts to improve communication in your
organization, but the underlying principle is that good communication is based on healthy
relationships, so the focus needs to begin there. You can model healthy relationships with
your teams, create opportunities for them to gather over lunch and be intentional about
spending time with key leaders in your organization. Then, encourage them to take the
same approach with those they supervise so that the focus on cultivating strong
relationships gets handed down through the entire organization.
 Interacting With Team Members
Once relationships within your organization are strengthened at the human level, it's easier to enhance
communication on work projects. Because work can sometimes be stressful, identifying some ground rules
for interacting with team members is essential for success. Consider the culture you want to foster around
work, whether it be peace, appreciation, care or even fun. Then, craft some solid communication ground
rules that can be used going forward. Good ideas could include:

We communicate clearly.
We include all the important communication.
We value open and honest dialogue.

We use "I" statements whenever possible.

We remain calm and affirm our teammates.
We offer and receive constructive feedback with gratitude.

We are kind in our interactions, even under stress.

We assume people want the best outcome and communicate accordingly.
We take turns speaking and listen actively.
 Types of Communication
• In order to have a well-rounded focus on communication, it's important to understand that
communication is about more than our words. We do communicate verbally, but we also
communicate nonverbally, with sounds and even with our personal space. In order for
communication to be healthy and effective on a team, these different forms of communication
must all be saying the same thing.

• For instance, imagine someone saying to you with a smile, sweet tone and open hands, "I value
your work." Now, imagine the same person with furrowed brows and crossed arms yelling
across the room, "I value your work!" It's the same words and the same person, yet the
interactions have very different meanings and would likely elicit opposite emotional reactions
from you. For best results, encourage your team leaders and team members to make sure their
words, body language and other forms of communication mirror the same message and
emotions.
 Improving Verbal Communication Skills
• Any good focus on communication usually begins with verbal communication because
this is what most people think of first when they think about communication skills. To
improve verbal communication skills on your team, encourage friendliness, even under
stressful circumstances like an impending deadline. Encourage people to practice eye
contact, think before speaking and listen before thinking of what to say next.

• In the workplace, you likely have many different personality types and
communication styles represented on your teams, so verbal modeling can also be
helpful. In verbal modeling, you match your volume and tone to the person you're
communicating with. If Joe from marketing is soft-spoken and takes time to pause
before speaking, model the same patterns in your communications with him.
 Nonverbal Communication Skills

• Your focus on communication is incomplete unless you also include an awareness of nonverbal communication between
you and other team members. If you want to get your team in gear to meet a goal without creating hostility or fear,
your nonverbal communication skills are what could make or break this aim. Here are some things you might want to
pay attention to:

• Eye Gaze: Maintaining soft eye contact conveys interest, while a hard stare can look threatening and avoiding eye
contact looks fearful or uninterested.

• Body Language: Posture communicates just as much or more than words about what we're saying. Sitting or standing
straight with relaxed arms communicates interest, while crossing arms can look angry and slouching can seem
disengaged or unsure.

• Personal Space: Be aware of people's needs for boundaries as you communicate. Most people are most comfortable
having a conversation a couple of feet away. If you get too close, it can feel uncomfortable or threatening. If you're
too far away, it's hard to form a connection.

• Nonverbal Sounds: Watch your nonverbal sounds as you communicate with others. Be sure affirming "mmmhmmm"
sounds aren't interrupting the other person. When you disagree, watch to make sure you're not grunting or letting out
heavy sighs.

• Facial Expressions: The way we move our faces conveys a lot to others about how we feel. If you need to have a
difficult conversation, try saying what you need to say in the mirror first so that you can correct any furrowed brows
or smirks before you get to the actual conversation. Likewise, when you care, let your face reflect that with a kind
 Effective Written Communication
• In an increasingly technology driven workplace, written communication is becoming
more and more common. From emails to instant messages to texts and workflow app
posts, many employees spend much of their time communicating with coworkers and
clients in written form.

• Without the use of body language, eye contact and intonation, choosing your words
wisely in writing is especially important. Using fewer words but carefully choosing
them is more effective that ambushing your colleague with a 2,000-word email
overloaded with details. In addition, if your workplace allows it, consider adding
emoticons into things like texts and short messages, as it helps to make up for the lack
of body language.
 Strengthening Team Communication
• When it comes to strengthening team communication, a multifaceted approach
is key. Consider including this topic in your continuing education and training
days. Things like personality tests can help people better understand how they
and their colleagues tick, strengthening both relationships and communication
skills. You might also consider including information on emotional awareness
and emotional regulation, as well as role-playing communication in
challenging circumstances.
 Difficult Personalities on Teams
• While most people genuinely want to learn how to communicate and relate better
with their colleagues, almost every office or team setting includes someone who's
especially difficult. Whether this person is actually personality disordered or simply
challenging due to manipulation and aggression, special skills are needed.

• When dealing with difficult personalities, it's especially important to remain calm,
communicate clearly and remember that your communication is your responsibility,
but their response isn't. Avoid giving highly emotional responses that could simply
give this individual more reason to be manipulative or volatile. Instead, practice
detaching but communicating in a calm and factual way.
 Seeking Communication Help
• When your own efforts and training aren't enough to strengthen positive team
communication and sense of morale, sometimes it's necessary to reach out for
help. Specialized consultants and psychologists are trained to work with
groups in order to increase communication and emotional management skills.
These professionals can come work with your team for a day, a week or on a
recurring basis as you make needed changes.
THANK YOU