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Blueprint For Airtel Store

This document provides information about Airtel stores and the services they provide. It discusses that Airtel has over 2000 stores across India that are owned by Airtel, franchised, or company-operated. The stores offer services like bill payments, changing mobile connections from prepaid to postpaid and vice versa, purchasing new broadband or mobile connections, and addressing network issues. The document also includes a blueprint of the service process for obtaining a new DTH or SIM connection at an Airtel store.

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Rachit Maheshwari
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349 views4 pages

Blueprint For Airtel Store

This document provides information about Airtel stores and the services they provide. It discusses that Airtel has over 2000 stores across India that are owned by Airtel, franchised, or company-operated. The stores offer services like bill payments, changing mobile connections from prepaid to postpaid and vice versa, purchasing new broadband or mobile connections, and addressing network issues. The document also includes a blueprint of the service process for obtaining a new DTH or SIM connection at an Airtel store.

Uploaded by

Rachit Maheshwari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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MARKETING OF SERVICES

AIRTEL STORE

Group Number 5
Ajit Kumar - PGP/22/004
Sanjeeth Balinga – PGP/22/124
Kamera Nuthan Kumar – PGP/22/136
Ramchandra Singh Martolia - PGP/22/155
Rachit Maheshwari - PGP/22/175
Mansi Goyal – PGP/22/251
ABOUT AIRTEL STORE Ownership Types- Airtel Stores
Company Owned-
Company Operated
(COCO)
20%

COCO Next-Gen
• Bharti Airtel Limited is a leading global telecommunications 5%

company with operations in 20 countries across Asia and Africa Franshise


Based
• There are more than 2000 Airtel stores all across India 75%

• They provide services like bills payment, postpaid to prepaid


conversion, billing issue, staring a new Airtel connection, selling Starting a
New Bills
broadband connection, solve network related issues, etc. Mobile Payment
Connection

SERVICES Prepaid to
We visited Kozhikode branch of Airtel Store at YMCA road PROVIDED AT Postpaid
and vice-
Network
Issues
AN AIRTEL
• It has 6 employees working at any point
versa
STORE

• It opens from 10AM to 7PM on all days Broadband Billing


Connection Queries
SERVICE BLUEPRINT
Our Segment is Non-premium Airtel customer which is Not a It captures the process of providing new DTH
part of “Airtel Thanks” Rewards program connection or Mobile Sim

Physical Service
Token
Service Pamphlets of SMS Payment Sim DTH Service
Evidence Outlets counters various plans Notification Receipt Pouch Package
Notice Token Customer Take Customer Customer take
Customer Visit Generate
F Submission of Bill Take
Outlet Token
Number on approaches Schemes
Documents
Verifies
Payment F Sim
the service
Action Display Counter Information OTP package
Line of Interaction
Onstage/
Visible Assistance in
F Manual Suggest a Take the Assistance
Provide
Employee Token Callout Plan in Bill
Documents the Sim
Generation Payment
Action Line of Visibility

Backstage /
Invisible Verification of Provide Provide
Employee Documents the DTH Serial
Number Number
Action Line of Internal IT Interaction

Support System
Token Customer Registration Payment Customer
Generates
Processes Machine Database System Kiosk Database
OTP

F Fail Point
THANK YOU

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