Building and Leading The Team
Building and Leading The Team
Groups
Fig. 9.1
Introduction to
Teams
A team is a group whose members:-.
❖Organized with purpose
❖ Committed to goals
❖ Create synergy
❖• Open communication
❖• Promote trust
❖• Encourage mutual support
❖• Solve problems
WHY TEAMS ARE ESSENTIAL
•INCREASE IN OWNERSHIP
•TEAM GETS MORE DONE - MORE EFFECTIVELY
•THE WHOLE IS GREATER THAN THE SUM OF
THE PARTS
• THE TEAM CAN BE A SOURCE OF STRENGTH
AND POSITIVE REINFORCEMENT FOR
EVERYONE
•PARTICIPATION IN DECISION MAKING AND
PROBLEM SOLVING
KEY WORD: SYNERGY!
Making Teams Work is Why You’re
In UniKL
After you graduate, most of your income will
result from your ability to build, lead or
contribute to the efforts of a team.
Area of
Optimal
Goal
Difficulty
Goal Difficulty
Management by Objectives
1. Develop action plan
Managers and subordinates
work together to set goals
that are specific and
measurable. They develop
a plan to attain them.
2. Implement Plan
Progress toward the goal is
carefully monitored, making
corrections as needed
3. Evaluate Results
Was the goal reached?
Goals
Roles
Procedures
Relationships
Characteristics of an Effective Team
❖ Shared purpose and goals
❖ Open communication
❖ Trust
❖ Full participation
❖ Challenging and cooperating
❖ Unity and cohesion
❖ Balance of performance and process
❖ Clarity of purpose / common goals
❖ Shared leadership
❖ Evaluation of effectiveness
❖ Task differentiation - team vs. individual
Reasons For Team Failures
❖ Unclear goals – 50%
❖ Changing objectives – 50%
❖ Lack of accountability – 45%
❖ Lack of management support – 43%
❖ Lack of role clarity – 42%
❖ Ineffective leadership – 40%
❖ Low priority of team – 35%
❖ No team-based pay – 25%
Source: Business Times
Team Building
❖ Everyone wants to feel like
they “belong”
❖ So each team member needs
to:
– Be treated with respect
– Be valued
❖ Goals (SMART)
– Specific,
– Measureable
Support
your – Achievable,
team – Result Orientated
members! – Time Bound
❖ Feedback
Prerequisites are Needed to Build a Team
❖ Agreed team goals
❖ A plan for the work
❖ Established team members-roles
❖ A common teamwork process
❖ A mutual team commitment to the goals, roles,
and plan
❖ A supportive environment in which to work
❖ Open an free communication among team
members
❖ The mutual respect and support of all the team
members
Teamwork is. . .
• The ability to work together toward
a common vision.
• The ability to direct individual accomplishment
toward organizational objectives.
• The fuel that allows common people to attain
uncommon results.
T ogether
E veryone
Achieves
More
Shared Purpose and
_________________
Shared Leadership _________
Goals
Unified
________
______________
Mutual Communication
Trust
What Is A Team?
A team is a formal group that
generates positive synergy
through
______________________.
What Is A Team?
A team is a formal group that
generates positive synergy
through
Team Cohesiveness .
Conflict
Personality Conflicts
Destructive
Criticism
Grudges
Conflict Inadequate
communication
Competition
over
Scarce Resources Distrust
Constructive Criticism Destructive Criticism
Considerate--protects the Inconsiderate--harsh, sarcastic,
recipient’s self-esteem biting
❖ Recognize conflicts
stemming from faulty When such conflicts occur, it is
organizational systems better to work to change the
system rather than training
Managing Conflicts
Suggestion Reasoning
❖ Recognize the emotional Conflicts will not go away until
reactions to conflict people’s hurt feelings are addressed.
Questions such as “Why did you do
❖ Consider how to avoid that?” only make things worse. It is
problems rather than
assigning blame for them better to ask, “How can we make
things better?”
❖ Avoid the temptation to Conflicts will not go away by
not speak to the other making believe they don’t exist;
party and discuss your doing so will only make them
misunderstandings worse.
thoroughly
Conflict Resolution
❖ Negotiation is the process in which two or more parties in
dispute with each other exchange offers, counteroffers, and
concessions in an attempt to find a mutually acceptable
agreement.
❖ Alternative dispute resolution refers to a set of procedures
in which disputing parties work together with a neutral
party who helps them settle their disagreements out of
court.
– Mediation involves having a neutral party (the
mediator) work together with both sides to reach a
settlement.
– Arbitration involves having a neutral third party listen
to the facts presented by each side and then make a
final, binding decision.
Tips for Negotiating
Win-Win Solutions
1. Avoid making
unreasonable offers.
2. Seek the common
ground.
3. Broaden the scope of
issues considered.
4. Uncover the “real”
issues.
Characteristics of
Effective Team Members
1. Technically Competent
(Knowledge,Skills)
2. Personally competent
(Qualities, Interpersonal,
Collaborative skills)
3. Willingness to contribute ideas,
participate
4. Willingness to be a team player
5. Willingness to rely and trust
other team member
6. Willingness to follow through on
tasks
Sample Exercise
❖ Reasons For Project Team
Failures
Unclear
goals
Changing objectives
Lack of accountability
Lack of management support
Lack of role clarity
Ineffective leadership
Low priority of team
Be a good team mate!
Do your part!