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TQM Training

TQM involves managing quality as a continuous process that involves everyone in a company. It focuses on meeting customer requirements and expectations through adherence to specifications, ensuring the product is fit for use, delivering what is promised, and providing value. TQM practices differ between Japan and the West in their focus on quality of people versus quality of products, and being customer oriented versus manufacturer oriented. Key principles of TQM include constancy of purpose, designing quality in, not buying on price alone, continuous improvement, instituting leadership, driving out fear, breaking down barriers, using methods, finding joy in work, and continuous education and training.

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37 views

TQM Training

TQM involves managing quality as a continuous process that involves everyone in a company. It focuses on meeting customer requirements and expectations through adherence to specifications, ensuring the product is fit for use, delivering what is promised, and providing value. TQM practices differ between Japan and the West in their focus on quality of people versus quality of products, and being customer oriented versus manufacturer oriented. Key principles of TQM include constancy of purpose, designing quality in, not buying on price alone, continuous improvement, instituting leadership, driving out fear, breaking down barriers, using methods, finding joy in work, and continuous education and training.

Uploaded by

makdoosh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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TQM

TQM : is the concept that quality can be


managed , and that is a process .
Total : quality involves everyone and all
activities in the company .
Quality : conformance to requirement .
Management : quality can and must be
A continuous way of life
Quality concepts
Adherence to specification 
Fit for use 
Meets customer expectation 
Deliver what you promise 
Conformance to specification 
Value for price paid 
Support service 
Comparison of TQM practices

Japan West
Deals with quality of people deals with quality of products

Customer oriented manufacturer oriented

Upstream downstream

Every body responsibility responsibility of quality control


?Who is customer

External customer : people who buy and use


. products . Or service of an organization

Internal customer : an employee within an


organization
: We can develop customer focus through
Personal contact – through Telephone – review of customer-provided data
Identifying external customer needs

Research on industry needs


Plan how to gather the information
Gather the information
Analyze the results
Check the validity of your conclusions
Take action towards product development
Internal customer retention

Training of employees
Equitable pay
Benefits other than salary
Rewards for the quality improvement
Teamwork
Sense of ownership
Principles of Deming ( Edward Deming )

. Constancy of purpose
. Design quality in
. Don’t buy on price tag alone
. Continuous improvement
. Institute leadership
. Drive out fear
. Breakdown barriers
. Method
. Joy in work
. Continuous education
. Training the skills
. Everybody wins
Process and tools

TQM focuses on fixing the


problem by fixing the root cause ,
unless the root cause if fixing the
problem will keep appearing
. again and again
Tools
: Idea generation
Brainstorming – check sheets – scatter diagram
Effect diagram

: Data organization
Pareto analyses – process chart

: Problem identification
- Histograms – control chart
Why why analyses
Data collection and root cause analysis
Asking why 5 times
Breaking the problem into smaller pieces
Fishbone ( 4 M [ materials , men, machine ,
method , others] )
Basic principles of TQM

Approach ------------ management led


Scope ---------- company wide
Scale ------- everyone is responsible of quality
Philosophy--------- prevention not detection
Standards ----------- right first time
Control ------- cost of quality
Theme -------- on going improvement
PDCA cycle
P– plan for changes to bring about
improvement
PDCA
D- do changes on a small scale first to
trail them
C- check to see if changes are working
and to investigate selected process
A- act to get greatest benefits
5S
How to organize workplace , that makes it easy
to do right thing , and tells you when you have
problems

Sort – store – shine and service – standardize –


stick to it
: Sort
Determined what you needed , and what is not
. needed
. Define the working area
. Review each document as a separate items
. List all items
. Take a decision
Move to the next step
: Store
a place for everything , and everything in its place
. Fix storage places , and visible identification of items
Link to what people do in their job

: Shine and service


Clean and check the working condition

: Standardize
Establish the standards , and make the standards visible

: Stick to it
Standards are written to maintain the improvement we made when
cleaning and checking
Participation in TQM become part of
the company corporate objectives
which results in involving all
employees in TQM participation

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