FINAL ASSIGMENT REPORT

Robi Surya Pancaniti

Class of 114
International Hotel And Cruise
Ship Training Bandung
International Hotel And Cruise Ship Traning Bandung

Jalan Pajagalan No. 165 Banjaran Kab.Bandung 40377,

Jawa Barat Indonesia

+62 22 594 777 8

+62 852 2111 6965
[email protected] / [email protected]
 INTERCONTINENTAL
BANDUNG DAGO PAKAR

Address : Jalan Resor Dago Pakar Raya 2B Resor Dago Pakar,

Bandung, Jawa Barat 40198

Phone : (022) 87806688

E-mail : [email protected]

Website : ihg.com
HOTEL HISTORY
Intercontinental Bandung Dago Pakar is 5 star
Hotel in Bandung, Owned by Albert Suriadi.
Intercontinental Bandung Dago
Pakar was officially opened on 2015
With 15 floors and 225 rooms.
 ORGANIZATION CHART OF
INTERCONTINENTAL BANDUNG
General Manager
Mr.Pascal Caubo

Director Security
F&B Manager HRD
Finance & Manager
Mr.Andre Mr.Wibowo
bussiness Mr.Joko
Ms.Kunkun

Executive Chef Chief

Mr.Riyono FO MANAGER Housekeeper Engineering
Mr.Dedi Mr.Erik Setiawan Mr.Asep
 ORGANIZATION CHART OF HOUSEKEEPING
DEPARTMENT

Housekeeper
Mr.Erik Setiawan

Room Assitant
Public Area Housekeeper
Supervisor
Supervisor Mr.Teguh
• Bagus
• Rizwan
• Ari
• Septi
• Romi Order Taker
• Anggie Mr.Biban
• Aldi Mr.Iman
• Deni Ms.Desi
 HOTEL
FACILITIES
 LOBBY
Lobby is a large room that
functions
as a guest entry point,
located at first floor and
open 24 hours.
 POOL
Intercontinental Bandung Dago
Pakar have 2 swimming pool
wich are for children with a
dept 0.5 meters and for adult
with a dept 1.5 Meters,
Located at level 5
opened from 07:00 am –
06:30 pm.
 GYM
Intercontinental
Bandung Dago Pakar
Gym located at level 2
and,
open for 24 hours.
 SPA
ZEN spa,located at level 2
and opened from
09:00 am until 10.00pm.
 PARKING AREA
Intercontinental Bandung Dago
Pakar have parking area and
VIP parking area,with open
time for 24 hours.
 F&B
FACILITIES
 BALLROOM
Located at level 5,
Intercontinental Bandung Dago Pakar
have 1 ballroom named “Grand
Ballroom” with size (64.00 x 30.00)
and 4500 pax max occupancy, it will
be open when there is an event or
other purpose.
BUSSINESS CENTRE

Located at lobby, its open

for 24 hours, but must
reserve to reception first.
 MEETING ROOM

Intercontinental Bandung Dago Pakar

have 6 meeting between : Angsana
(8.00 x 13.50)
Damar (7.00 x 11.50)
Kasamala (8.00 x 13.50)
Pinus (7.00 x 12.00)
Palasium (7.00 x 15.00)
Cemara (7.00 x 15.00
With max occupancy 80-100 pax,
located at level 5,and opened when
there is an event or other purpose.
 CLUB LOUNGE
Exclusively for guests but must reserve first,
located at first floor opened from 06:30am
until 10:00pm, with max occupancy 50 pax,
and have a daily breakfast buffet.
 DAMAI RESTAURANT
Buffet Restaurant located at first floor and
max occupancy is 600 pax and 185
permanent sitting table , with operation
time from 6:00am – 11:00am, have daily
breakfast and BBQ dinner every Saturday
with additional live music. and also have
lunch buffet.
 TIAN JING LOU
RESTAURANT
Tian Jing Lou Restaurant is an Chinesse
stylish restaurant located at level 18 with
max occupancy 150 pax,With operation time
Monday-Sunday from 4:00pm – 10:00pm
and Saturday-Sunday from 8:00am-2:00pm
for dimsum buffet
 DAMAI BAR
Damai Bar have an additional piano,
located at first floor with operation time
6:00am – 11:00pm.
 DELI8
Deli8 is place to buy some
dessert like : cake, donuts,
macarons and many other,
located at lobby beside
concierge opened from 08:00am
until 09:00pm.
 HOUSEKEEPING
FACILITIES

Intercontinental Bandung Dago Pakar has a total 225 room

with,
 Housekeeping
Definition
Housekeeping is one department in hotel that is responsible to keep
cleanliness, tidiness, and comfortable feeling in all area of hotel to the
guest and also employee.
About Presidential Room

Size : 211m2

Room Rate: IDR18.000.000 / night

Amenities : shampoo, soap, showergel,

cutton bud, tooth brush, showercap,
sanitary bag,sewing kit,mouth wash,tissue
roll, tissue box, bathmat, face towel, hand
towel, bath towel, mineral water, coaster,
cofee & tea set, laundry list & bag, memo
pad, pen, kimono, minibar

Equipment : LED TV, AC, hair dryer,

refrigerator, Wifi, water kettle, microwave.

This room have additional :

living room,private bar,dining room with
kitchen and plus 3 daybed,umbrella.
About Keraton Room
Size : 110m2

Room Rate : IDR8.000.000/ night

Amenities : shampoo, soap,

showergel, cuttonbud, tooth
brush, showercap, sanitary
bag,emery board,tissue roll,
tissue box, bathmat, face towel,
hand towel, bath towel, mineral
water, coaster, cofee & tea set,
laundry list,dry clean list,pressing
list,laundry bag,dry clean bag &
shoe bag,memo pad, pen,
kimono, minibar.

Equipment : LED TV, AC, hair

dryer, refrigerator, Wifi, water
kettle,umbrella,coffe machine.
About PREMIUM Room
Size : 46m2

Room Rate : IDR2.100.000 /

night

Amenities : shampoo, soap,

shower gel, cuuton bud,emery
board,tooth brush, showercap,
sanitary bag,tissue roll, tissue
box, bathmat, face towel, hand
towel, bath towel, mineral
water, coaster, cofee & tea set,
laundry list & bag, memo pad,
pen,bathrobe.

Equipment : LED TV, AC, hair

dryer, refrigerator, Wifi, water
kettle,umbrella,coffe machine.
About CLUB PANORAMA Room

Size : 57m2

Room Rate : IDR / night

Amenities : shampoo, soap,

shower gel, cuuton bud,emery
board,tooth brush,
showercap,mouth wash,
sanitary bag,tissue roll, tissue
box, bathmat, face towel, hand
towel, bath towel, mineral
water, coaster, cofee & tea set,
laundry list & bag, memo pad,
pen,bathrobe.

Equipment : LED TV, AC, hair

dryer, refrigerator, Wifi, water
kettle,umbrella,coffe machine
 HOUSEKEEPING SECTION
Intercontinental Bandung Dago Pakar
A. Room section
Responsible to keep cleanliness, tidiness of the room, corridor, pantry.
B. Public Area Section
Responsible to keep the cleanliness all area hotel except the room, as :
- Lobby - Corridor - Receiving area
- Prayer rooms - Office - Smoking area
- FnB outlet - Parking area - Ballroom
- Staff locker - Lift - Function room
- Public toilet - Staff and guest entrance
  SOP ACCORDING TO RECENTLY
 Greeting : first push bell 3x and say “housekeeping” then open the door with
key, if there is a guest ask “ may i cleaning the room”.

 Stripping : Collecting trash from toilet, bedroom, living room, kitchen and open
the curtain if closed. So, preparing bed sheet, room amenities, towel, pillow case.

Cleaning bathroom : Begin cleaning the washtafel while wash glass,water katle
and tumbler then cleaning toilet bowl , buthub by using wire brush and liquid soap
then mopping bathroom and refill towel and amenities.

 Making Bed : Dusting : Wipe clock wise the room and refill amenities
1. First prepare linen for making bed.
2. Pull the bed. Vaccum : Vaccum bed room and bath room.
3. Spread the sheet to bed.
4. Put inner to the duvet. Rechecking : make sure all amenities are filling and arranged
5. Push the bed. in orderly. And put AC themperature at 24 celcius and fan at
6. Change pillow case number 3.
7. Tide bed runner
 WORKING RELATION
 HOUSEKEEPING WITH FRONT OFFICE
1. ASK FOR ORDER TAKER ABOUT ROOM STATUS
2. ORDER TAKER ASKED TO FRONT OFFICE STAFF
3. AFTER ORDER TAKER GETS INFORMATION ABOUT THE ROOM
STATUS
4. ORDER TAKER WILL INFORM TO SUPERVISOR AND THEN
SUPERVISOR DIRECTLY NOTES TO ROOM ATTENTADANT
 HOUSEKEEPING WITH
ENGINEERING
1. REPORTING THE CRUSH OF HANDLE DOOR
TO SUPERVISOR
2. SUPERVISOR CONTACT ENGINEERING
3. ENGINEERING TO REPAIR THE DAMAGE
4. AFTER FINISHED ENGINEERING REPORT
BACK TO SUPERVISOR
5. SUPERVISOR NOTES THE ROOM ATTENDANT
TO RECLEANING
 PROBLEM & SOLUTION DURING WORKING TIME

 Door sensor not working properly

1. Report to supervisor
2. Supervisor report to enginerring what problem is
3. Enginerring will fix the door and inform to the supervisor.
4. Then supervisor will inform to the room attendant

 Toilet bowl stuck

1. Ask apologize above the flaw was happen
2. Room attendant bringing pump tool for repair toilet bowl stuck
3. Do checking and make sure with flashing toilet bowl
4. The last ask apologize again and ensure it wont happen anymore.
 TOOL & CHEMICAL IN USE

 TOOL
1. Brush : Used for brushing 2. Mop : Used for shined the 3. Toilet bowl
flaws on the floor and walls floor, and clean floor brush : For cleaning
of the toilet the toilet bowl

4. Squzee : Used to 5. Cloth : Used to

clean the glass dusting
  CHEMICAL

Glass cleaning : used for Orane force : Used for Morning breeze :
cleaning mirror and glass multi purpose cleaning Used for mooping
such as toilet bathroom and landing
bowl,washtafel,buthub. service

Lemon eze : Used for daily

project ; shower floor and
water mark.
 ADDITIONAL PICTURE
 HK FORM
Laundry list : used to Dry clean list : used Pressing list : used if Worksheet : Paper
fill the guest laundry for guest who want to guests want to iron sheet have o fill with
clothes room attendant
dry clean
  PROJECT

 Spoting carpet : Preapre chemical and cloth then spray and scrub carpet with cloth.
 Polishing shower floor : First prepare chemical and polishing machine than polish the shower floor rinse the floor with water
and dryup the floor with clooth.
  JOB DESK

 Cleaning the Room : Clean the room that guest have used to clean so they can
be resold. And rechecking the room clean

 Set up trolley : After finished the job refill the amenities such as : linen and
amenities for tomorrow.
 Cleaning Pantry : Cleaning pantry and stock mineral water for tomorrow
 Cleaning corridor and landing service : Vaccum the corridor and dusting then
moppng landing service :