Scribd
Upload
124 views

Commmunication Process

This document discusses communication processes and therapeutic communication. It defines communication as the exchange of information between two or more people and identifies intrapersonal and interpersonal communication. The communication process involves transmission of a message from a sender to a receiver. Modes of communication include verbal, nonverbal, and electronic. Therapeutic communication focuses on the patient's physical and emotional well-being through goal-directed, planned interactions that build trust and rapport.

Uploaded by

rJ
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
124 views

Commmunication Process

This document discusses communication processes and therapeutic communication. It defines communication as the exchange of information between two or more people and identifies intrapersonal and interpersonal communication. The communication process involves transmission of a message from a sender to a receiver. Modes of communication include verbal, nonverbal, and electronic. Therapeutic communication focuses on the patient's physical and emotional well-being through goal-directed, planned interactions that build trust and rapport.

Uploaded by

rJ
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 27

COMMMUNICATION

PROCESS
UNIT 4
COMMUNICATING
 Exchanging
information or feelings
between 2 or more
people.
Purposes
 To influence others

 To gain information
Intrapersonal communication

 Communication with
oneself

 Self-talk
Interpersonal communication

 Communication
with others
Communication Process

“Transmission of a message
from a sender to a receiver in
an understandable manner”
Communication Process
Modes of Communication

 Verbal communication

 Nonverbal communication

 Electronic communication
Verbal Communication
 Communicating with words
 Spoken or written
Nonverbal Communication
 Using body language

 “You see but you don not observe”


Electronic Communication
Criteria for Effective
Verbal Communication
 Pace and intonation
 Simplicity
 Clarity and brevity - congruence
 Timing and relevance
 Adaptability
 Credibility
 Humor
Effective Nonverbal
Communication
 Posture
 Hand shake
 Eye contact
 Smile
 Gestures
 Voice – pace, pitch, projection,
pausing, intonation
Therapeutic Communication

Face to face interaction

Focuses on the patient’s


physical and emotional
being.
Characteristics of a
Therapeutic Communication
Goal-directed
Focused on the client’s
needs
Planned, time limited
Professional
Basic Elements of a
Therapeutic Communication
Trust
Rapport
Unconditional positive regard
Setting limits
Therapeutic communication
PHASES of a Therapeutic
N-P Relationship

 ORIENTATION

 Getting to know your patient


PHASES of a Therapeutic
N-P Relationship
 WORKING

 Mutually planning and implement


patient care
PHASES of a Therapeutic N-
P Relationship
 TERMINATION

Nurse patient relationship is self limiting.


 Relationship ends when patient’s health
Therapeutic Communication

Active listening
Build trust and rapport

Ask specific question


Therapeutic Communication
Visibly tuning in
Demonstrate concern

Use brief verbal affirmations


like:
Therapeutic
Communication
 Techniques
Broad opening statement
 “What would you like to talk about?”

 Clarifying Nurse: Can you explain more about that to me?

Patient: I feel sick inside.


Nurse: What do you mean by feeling sick inside?
Patient: I'm feeling lost!

Nurse: Give me an example of “feeling lost.”


Therapeutic
Communication

Techniques
Encouraging expression
 “Tell me about your feelings.”

 Giving recognition Good morning ....

I notice that you combed your hair.

You look very nice.

 Informing My name is...

Visiting hours are...

The purpose of the activity is....


Therapeutic
Communication
 Listening Techniques
“Go on, tell me about your feelings.”

 Making You appear nervous. I see you are biting your lip.

observation
“I stay here with you.”

 Offering self Patient: I'm going home soon.


Nurse: You are going home soon?
Patient: But my mother is not happy.
 Paraphrasing Nurse: Your mother was not happy to see
you?
Therapeutic
Communication
 Techniques
Presenting reality Patient: I hear voices of people trying to kill me.
Nurse: I don't hear voices but I know the voices

are real to you.


 Summarizing

So far we have talked about.....


Let's see, we had discussed about your family
problems, their effect in your schoolwork......
Barriers to Communication

Bellitling
Interrupting
Giving advice
Moralizing
Approving
Changing the subject
Social response

You might also like