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01 - RADCOM Overview

Radcom provides service assurance and customer experience management solutions through its Omni-Q product. It has over 300 million subscribers worldwide using its solutions and over 3750 employees globally generating $850 million in annual revenue. Omni-Q is a monitoring solution that provides visibility across all network technologies through its powerful probes and correlation engine, allowing operators to troubleshoot issues, analyze customer experience and network performance, and gain insights for network planning.

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Oscar L. Cavanzo Ramirez
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© © All Rights Reserved
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202 views

01 - RADCOM Overview

Radcom provides service assurance and customer experience management solutions through its Omni-Q product. It has over 300 million subscribers worldwide using its solutions and over 3750 employees globally generating $850 million in annual revenue. Omni-Q is a monitoring solution that provides visibility across all network technologies through its powerful probes and correlation engine, allowing operators to troubleshoot issues, analyze customer experience and network performance, and gain insights for network planning.

Uploaded by

Oscar L. Cavanzo Ramirez
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Radcom’s Solutions

RADCOM at a Glance

Market leader in Service Assurance and


Customer Experience Management solution, Omni-Q

Established 1991, traded on NASDAQ since 1997

NGN Service Providers in 50 countries use


RADCOM’s Service Assurance solutions
Over 300 million subscribers enjoy Customer Experience
with RADCOM’s Solutions
Part of the RAD Group with over 3750 employees worldwide
and annual revenues of $850M

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Strong Corporate Base – The RAD Group
Over 3,500 employees

Over $850M Annual revenue

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Worldwide
Operators & Vendors

4 04/05/20
Solution Overview
Cellular networks today

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Even more complex networks

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Omni-Q - The perfect monitoring solution

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All Technologies-One System

IGMP RTSP H263/4 SIP H323 MGCP H248 SIP MGCP


MPG2 IPTV RTP VoIP Q931 IMS/MM H248

VC-1 Core Core D AAA


RTCP P56x
Core
Gi/Pi
SS7/Sigtran ISUP
MAP CS PS P-H

INAP Core Core Gn

H248 BICC AAA

GSM/GPRS/ LTE CDMA


UMTS RAN RAN 2000
RAN
Gb Iu Abis S1-U X2 S1-MME A10/11 A13 A8/9
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R70S probe

 R70S probe
• 10 Gbps for VoIP and Data
• One system for all technologies
 R70S - the best of both worlds
• in-house developed ASIC-based hardware processing - GearSetTM
• multi-processor parallel processing based on the latest generation of
commercially available general purpose processors.
 Decoding expertise
 Monitoring and Capture mode

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Customer Experience Monitoring - CEM

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Max handset
throughput

QoE compared to
% of time in 3G
network baseline

QoE

Usage
12 04/05/20 and
Subscriber Troubleshooting

Search
Filter on
forBlackberry
Blackberry
failures
traffic

Drill to signaling view to


analyze failures

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Marketing Analysis

 QoE for Web browsing + data services


 Web browsing usage statistics
QoE and usage
stats for Web/WAP
sites

Drill down to view


subscribers for
Website

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Additional Applications

Omni-Q

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QRoam

 Visibility of quality of roamers activity along time


• Monitors the core network and focuses on the
relevant links
 Output is displayed according to operator,
country, service and activity type
 Fast detection of roaming problems

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QConnect

 Visibility of the
interconnect link
status along time
 Output is displayed
by operator,
country and area
codes
 Fast detection of
interconnection
problems

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QMyNetwork

 Application layer analysis about links and


network elements
 Change in concept
• Not session related
• Periodic statistics
 Monitors network behavior
• Understands trends and solves problems before the
failure occurs
• Effective methodology for operations and engineering

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QTrace

 Presents online call flow


and decoding
 End-to-end session
• Correlation of
­ Tens of legs
­ The different technologies
 Effective troubleshooting by
presenting
• Signaling
• User Plane

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QVIP Overview

 Provides SLA measurements to the enterprise


that receives services from the service provider

Maintains a high level


of satisfaction for the
individual subscriber,
group of subscribers

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RADCOM’s Competitive Edge
All Technologies-One System

 End to end view from single vendor


• Radio, Sigtran, Mobile Data, VoIP & IMS

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One Solution for the entire Organization

Internal Customers  Troubleshooting


• Subscriber
• Services
 Network/Data Engineering • Network
• Proactive & reactive
 System Performance
 Trending
 Customer Care • Network design, capacity
 Network Operations • Network health
 Marketing • Service usage
 Area Planning  Business
• Customer experience
 Executives • SLA
• Services usage
• Handsets quality
• Location information

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Scalable Correlation Engine

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Powerful Online trace of network activity

 Get online end-to-end view of the session flow

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Summary
 One system / many technologies
 Flexibility to customize – we care
 Performance – The most powerful probe in the market
 Saves a lot to the service provider and increases its
value:
• Save CAPEX – upgradable system
• Save OPEX – one system for all network domains
 Flexible and responsive company with excellent local
representation
 Leading the market with new technologies
 Rich set of applications for all SP departments
 Proven ROI

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Thank You

27 04/05/20

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