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Dynatrace Support Agreement

The document discusses the transfer of MQ/MB middleware responsibilities from the team in Pune, India to the team in South Africa. It outlines the current organizational structure with the teams in Pune handling infrastructure and the new team in SA. It also provides an engagement timeline for understanding the MQ environment and responsibilities as they transition from Pune to the team in South Africa.

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anarki85
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65 views8 pages

Dynatrace Support Agreement

The document discusses the transfer of MQ/MB middleware responsibilities from the team in Pune, India to the team in South Africa. It outlines the current organizational structure with the teams in Pune handling infrastructure and the new team in SA. It also provides an engagement timeline for understanding the MQ environment and responsibilities as they transition from Pune to the team in South Africa.

Uploaded by

anarki85
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Questions

?
Transfer of MQ/MB Middleware for ROA from Pune to SA
LEVEL

50%

On the grounds ABSA MQ team involvement


Pune still does the existing New build and new projects
handling of MQ infra Issues between SA and country applications
and monitoring on day to day basis DR exercises
Middleware Org Structure
John Lyons

Other teams
under him Swaranang Diphofa
Infra Services Africa

APPHost Willy Team Jboss Team Middleware team

Other Application teams Command Datapower MFT team MQ/MB team for MQ/MB Team SA
Centre Team ROA in Pune
Middleware Org Structure
John Lyons

Other teams
under him Swaranang Diphofa
Infra Services Africa

APPHost Willy Team Jboss Team Middleware team

Other Application teams Command Datapower MFT team MQ/MB team for MQ/MB Team SA
Centre Team ROA in Pune
MQ Middleware Infra – Dev Tasks

MB or other application Testing


Support Application dev team to resolve 20%
issues.
On Going task- MQ team
20% Creation of Application Specific Queues
Thresholds configuration
MQ team Testing of the MQ server build
Create the Queue Manger. 20%
Creation of Channel
Configuration of SSL. Linux Team
Create LPAR
20% Mounting of file system
MQ install
Demographically distribution of MQ and related teams.

01 Pune
Middleware MQ/MB I Infrastructure
Services Handling ROA

02 ABSA North
Middleware MQ/MB Handling SA

03 ABSA North
Infrastructure Services LPARS ,Willy dev team,
Linux team..etc

04 Randburg
Middleware command Centre
Middleware team Surface
MQ/MB infra team

Linux/Aix team.
Command center
team.

Willy team
MQ core teams in SA
and Pune

Deepness
Engagement Timeline
Touch base with
Willy team and
continued
engagement with TBD
MQ team

1stweek 3rd Week

2nd Week 4th Week

Understanding
MQ environment TBD
and other
support teams

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