0% found this document useful (0 votes)
89 views25 pages

Barriers To Communication: Unit 2

Barriers to communication can interfere with the effective exchange of ideas or thoughts. Common barriers include noise, inappropriate communication medium, assumptions, emotions, language differences, poor listening skills, and distractions. Effective communication is a two-way process that involves active listening, reflects accountability of both the speaker and listener, utilizes feedback, and is clear and free of stress. Developing strong communication skills, such as listening actively and being aware of body language, can help overcome barriers to communication.

Uploaded by

tjpk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
89 views25 pages

Barriers To Communication: Unit 2

Barriers to communication can interfere with the effective exchange of ideas or thoughts. Common barriers include noise, inappropriate communication medium, assumptions, emotions, language differences, poor listening skills, and distractions. Effective communication is a two-way process that involves active listening, reflects accountability of both the speaker and listener, utilizes feedback, and is clear and free of stress. Developing strong communication skills, such as listening actively and being aware of body language, can help overcome barriers to communication.

Uploaded by

tjpk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 25

Barriers to communication

Barriers to communication can be defined as the aspects or


conditions that interfere with effective exchange of ideas or
thoughts.
UNIT 2
Objectives

• Define and understand communication and


the communication process

• List and overcome the filters/barriers in a


communication process

• Practice active listening

• Tips to improve verbal and non verbal


communication
What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND
ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF
MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
Communication Skills
• Communication skills is the ability to use
language (receptive) and express (expressive)
information
• Effective communication skills are a critical
element in our career and personal lives.
Types of Communication
• On the basis of organization relationship
• Formal
• Informal
• On the basis of Flow
• Vertical
• Crosswise/Diagonal
• Horizontal On the basis of Expression
• Oral
• Written
• Gesture
Barriers to
communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
Communication Involves Three Components

• Verbal Messages - the words we choose


• Paraverbal Messages - how we say the words
• Nonverbal Messages - our body language
• These Three Components are Used to send
clear, concise messages
• Receive and Correctly Understand Messages
Sent to Us
Hearing Vs Listening

Hearing – Physical
process, natural,
passive

Listening – Physical as
well
as mental process,
active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of
VALUE OF LISTENING
 Listening to others is an elegant art.

 Good listening reflects courtesy and good manners.


 Listening carefully to the instructions of superiors improve competence and
performance.
 The result of poor listening skill could be disastrous in business, employment
and social relations.
Good listening can eliminate a number of imaginary grievances of employees.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity .
RECEIVING MESSAGES
• Requires concentration and energy
• Involves a psychological connection with the speaker
• includes a desire and willingness to try and see things from
another's perspective
• Requires that we suspend judgment and evaluation
• Nonverbal
• Giving full physical attention to the speaker
• Being aware of the speaker's nonverbal messages
• Verbal
• Paying attention to the words and feelings that are being
expressed
Effective Communication

• It is two way
• It involves active listening
• It reflects the accountability of speaker and
listener
• It utilizes feedback
• It is free of stress
• It is clear
ESSENTIALS OF COMMUNICATION
Dos
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately
or not
In case of an interruption, always do a little recap of what has been already
said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood
accurately.
ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by
majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract
the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every
Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false
cues
• Maintain eye contact
• Smile genuinely
Success for YOU…

…in the new global and diverse


workplace requires
excellent communication skills!
Questions

You might also like