Barriers To Communication: Unit 2
Barriers To Communication: Unit 2
ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
Communication Skills
• Communication skills is the ability to use
language (receptive) and express (expressive)
information
• Effective communication skills are a critical
element in our career and personal lives.
Types of Communication
• On the basis of organization relationship
• Formal
• Informal
• On the basis of Flow
• Vertical
• Crosswise/Diagonal
• Horizontal On the basis of Expression
• Oral
• Written
• Gesture
Barriers to
communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
Communication Involves Three Components
Hearing – Physical
process, natural,
passive
Listening – Physical as
well
as mental process,
active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of
VALUE OF LISTENING
Listening to others is an elegant art.
• It is two way
• It involves active listening
• It reflects the accountability of speaker and
listener
• It utilizes feedback
• It is free of stress
• It is clear
ESSENTIALS OF COMMUNICATION
Dos
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately
or not
In case of an interruption, always do a little recap of what has been already
said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood
accurately.
ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by
majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract
the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every
Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false
cues
• Maintain eye contact
• Smile genuinely
Success for YOU…