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Role of Communication in Conflict Management

Communication plays a key role in conflict management. Poor communication can lead to misunderstandings and conflicts, while clear, precise communication can help prevent conflicts from arising. When communicating, it is important to be clear, considerate of others, and ensure the intended message is understood to avoid potential disagreements.

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saad bin sadaqat
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18 views

Role of Communication in Conflict Management

Communication plays a key role in conflict management. Poor communication can lead to misunderstandings and conflicts, while clear, precise communication can help prevent conflicts from arising. When communicating, it is important to be clear, considerate of others, and ensure the intended message is understood to avoid potential disagreements.

Uploaded by

saad bin sadaqat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Role of Communication in

Conflict Management
• The dissimilarity in the ideas and opinions of
individuals result in a conflict
• One needs to adjust with each other to some
extent to avoid conflicts and better relations
• Conflicts and fights must be prevented to avoid
its adverse consequences like stress, anxiety
and unnecessary tensions
• Communication has a big role to play in conflict
management
• It has been observed that poor communication
always results in misunderstandings and
eventually conflicts
• Our communication has to be clear and
precise to avoid conflicts
• First yourself be very clear what you intend to
convey to the other individual
• The thoughts must be carefully put into
sensible and relevant words for the others to
understand well
• Never use words which might hurt the
sentiments of others and avoid using
derogatory sentences
• Don’t use too complicated terminologies as
the other person might not understand it well
• Be very clear and straightforward what you
expect from the other person
• Don’t always expect the other person to
understand everything on his own
• Haphazard thoughts only add on to confusions
and result in displeasure and disagreements
• If you want to meet your team member at 9 in
the morning at the conference hall, please
remember to mention the correct timings
along with the venue as well as the agenda so
that the participants come thoroughly
prepared
• Don’t just communicate for the sake of it
• Don’t merely depend on verbal
communication, instead prefer
communication through email keeping each
and every member in the loop
• Never ignore anyone just because you do not
like him
• It is generally observed that conflict among
individuals arises when they feel neglected or
left out
• Transparency is essential at all levels for better
understanding and avoiding conflicts
• Communication must not be done with
members separately but must be on a
common platform so that every one gets the
same picture
• Master the art of writing emails
• Select the correct font, style and be careful
about the content such that the mail is self
explanatory
• Disagreements can arise anytime so make sure
that the superiors are always available to the
subordinates
• At workplaces, the hierarchy must not be too
complicated as it only adds to the confusions.
People do not understand whom to contact
and start fighting among themselves only
• At workplaces, employees must be
demotivated to interfere in each other’s works
and criticize others
• Never be loud and always be very careful
about your pitch and tone. Be polite and
convincing
• Make your point very clear but do not shout
on others as he might feel bad and it might go
against you
• Presentations, seminars, speeches must be
delivered at a noise free zone so that the
information hits the eardrums of the
recipients instantly and creates the desired
impact
• Question answer round must be kept at the
end in the presentations and people must not
jump in between with their questions
• It seriously offends the speaker and might
result in a fight. Be a little patient and wait for
your turn to speak
• Be a good listener
• An individual must not assume things on his
own and overreact on petty issues
• Every individual has the right to express his
views and one must first listen to what the
other person has to say
• When two individuals are interacting with
each other, try not to speak in between unless
and until required
• Always meet the other person with a warm
smile
• Avoid being rude and harsh
• Don’t just start shouting even if you do not
agree to the other person, sit with him face to
face and make him understand his mistakes
• Once you are through with your
communication, do cross check with the other
person whether he has received the correct
message or not
• Wrong messages lead to confusions and
people lose their trust on each other. Make
sure you are very clear and transparent with
your communication
• Think twice before you speak and never
offend others
• Always learn to keep a control on your
emotions and make sure your communication
is impressive and relevant for effective CM

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