Scribd
Upload
82 views6 pages

Knowledge Management: Abhishek Saxena

This document provides an overview of knowledge management. It defines knowledge management as a multi-disciplinary approach to achieve organizational objectives by making the best use of knowledge. It focuses on processes like acquiring, creating, and sharing knowledge. The purpose of knowledge management is to provide the right information to the right people at the right time to enable informed decision-making and improve efficiency and service quality. The document then discusses how Infosys uses knowledge management as a core strategy, capturing knowledge across projects to develop a culture of knowledge exchange and ensure organizational learning benefits customers.

Uploaded by

Abhishek Saxena
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
82 views6 pages

Knowledge Management: Abhishek Saxena

This document provides an overview of knowledge management. It defines knowledge management as a multi-disciplinary approach to achieve organizational objectives by making the best use of knowledge. It focuses on processes like acquiring, creating, and sharing knowledge. The purpose of knowledge management is to provide the right information to the right people at the right time to enable informed decision-making and improve efficiency and service quality. The document then discusses how Infosys uses knowledge management as a core strategy, capturing knowledge across projects to develop a culture of knowledge exchange and ensure organizational learning benefits customers.

Uploaded by

Abhishek Saxena
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 6

KNOWLEDGE MANAGEMENT

Presented by :
ABHISHEK SAXENA
19MBATMM001
KNOWLEDGE MANAGEMENT (KM)
 Knowledge Management (KM) refers to a multi- disciplined
approach to achieve organizational objectives by making
the best use of knowledge.

 KM focuses on processes such as acquiring, creating and


sharing knowledge and the cultural and technical
foundations that support them.

 The purpose of Knowledge Management is to provide the


right information to the right people at the right time to
enable informed decision making which enables service
providers to be more efficient and improve the quality of
service delivered.
What is Knowledge Management?
Knowledge management (or “KM”) is the management of
knowledge within organizations.
KNOWLEDGE MANAGEMENT IN INFOSYS
 At Infosys, Knowledge Management is central to the core strategy
of providing differentiated value to customers and enabling their
business growth. KM has helped Infosys develop a pervasive
culture of beneficent knowledge exchange across geographies.
 Infosys is essentially in knowledge intensive business. Up
gradation of knowledge and history of evolution of further versions
has its own importance.
 'Balance Score Card' approach has gained importance.
 Through K-shop, knowledge generated in each project across the
global operations of Infosys was captured. A P2P Knowledge
Management System (P2PKMS) taps into the knowledge existing
on a user’s machine.
 At Infosys knowledge management has helped us connect
people, bring together geographically dispersed workgroup and
create an enduring.
KNOWLEDGE MANAGEMENT IN INFOSYS

 Aim - To move towards a "Learn Once, Use Anywhere" paradigm.


 Objectives - a)To minimize the efforts scattered in redoing learning
that has already happened elsewhere.
b) Ensuring that Infosys employees in contact with the customer
have the collective and organized knowledge of the Infosys with them.

 Goal - Delivering all organizational learning to benefit the customer.


 Strategy- Knowledge Management Maturity Model.
 Vision - Globally respected knowledge leader.
 Mission- To ensure that all the organizational learning is leveraged in
delivering business advantage to the customer.
 Challenges – a)External Customer benefited through KM.
b) Empowerment through knowledge.
Thank you!

You might also like