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Post-Departure Activities

The document discusses post-tour activities for tour guides, including liquidating expenses, remitting remaining funds, collecting evaluation forms from tourists, and submitting a tour guide's report. Tour guides must submit receipts for expenses, feedback is gathered from evaluation forms, and tour guides provide a report addressing questions about the tour experience and any issues that arose.

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Mary Cherill Umali
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2K views16 pages

Post-Departure Activities

The document discusses post-tour activities for tour guides, including liquidating expenses, remitting remaining funds, collecting evaluation forms from tourists, and submitting a tour guide's report. Tour guides must submit receipts for expenses, feedback is gathered from evaluation forms, and tour guides provide a report addressing questions about the tour experience and any issues that arose.

Uploaded by

Mary Cherill Umali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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POST-

DEPARTURE
ACTIVITIES
TECHNICAL
TERMS

• EXPENSES INCURRED-acquired expenses


related to the tour
TECHNICAL
TERMS

• LIQUIDATION-submission of receipts of products and services to


the company as proof of purchase and services.
TECHNICAL
TERMS

• REMITTANCE-payment or transfer of funds.


TECHNICAL
TERMS

• TOUR GUIDE’S REPORT-a descriptive account of


the tour
A. LIQUIDATION AND
ACCOUNTING

During the tour, there may be some necessary expenses that need to be
purchased or paid. The tour guide is entrusted with cash for the payables and
other expenses.
A. LIQUIDATION AND
ACCOUNTING

Any expense must be liquidated. This refers to the detailed list of expenses
incurred. All transactions must have official receipts so these can be attached
to the liquidation papers.
A. LIQUIDATION AND
ACCOUNTING

Remaining cash together with other collections


should be remitted back to the tour operator.
B. EVALUATION
FORMS

Feedback is important to any service industry. More often than not, tour companies
provide evaluation forms that tourists can answer briefly. These forms are given to
tourists at the end of the tour and collected back.
B. EVALUATION
FORMS

After compiling them, they all have to be forwarded to the tour


operator. All evaluations are read and acted upon immediately.
B. EVALUATION
FORMS

These are direct messages from clients to the tour operator about the tour, destination,
tour guide, and other services which must be taken seriously as tour operators can learn
from the feedback and consequently improve their services for the next tour.
C. TOUR GUIDE’S
REPORT

The following are some questions that need to be


included in the report of the tour guide:
C. TOUR GUIDE’S
REPORT

• Did the guests enjoy their tour? Was it fun and


educational?

• What are the things that could have been done to


make a better tour?
C. TOUR GUIDE’S
REPORT
• Were there any complaints?

• Were there any untoward incidents?

• Where there any problem guests?


C. TOUR GUIDE’S
REPORT

• What did tour guide do to handle these situations?

• How are the services of other suppliers like


transportation, attractions, and accommodations?
C. TOUR GUIDE’S
REPORT

• What are the other expenses incurred during the


tour? Was the itinerary followed?

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