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Communication

The document discusses communication, including its introduction, goals, functions, process, forms, techniques in organizations, importance of skills, and keys to clear communication.

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singham
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28 views

Communication

The document discusses communication, including its introduction, goals, functions, process, forms, techniques in organizations, importance of skills, and keys to clear communication.

Uploaded by

singham
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 11

COMMUNICATION

GROUP 3:
Bishal Lamichhane
Dilli Limbu
Deepak Sunar
CONTENT

Introduction
Goals of Communication
Functions of Communication
Communication Process
Forms of Communication
Techniques for Communicating in Organizations
Importance of Communication Skill
Keys to Clear Communication
INTRODUCTION

It is a process of sharing information through symbols including


words and message.
It can also be define as exchange of ideas,fact,opinions between
two or more persons.
Communication may happen between superior and subordinate,
between peers, between a manager and a client or customer.
It may be done face to face or through printed materials or
through electronics devices like telephone as well as through
internet.
GOALS OF COMMUNICATION

To get or give attention To inform To motivate

 To gain peoples
To Explain Communication attention
FUNCTION OF COMMUNICATION

1. Information Function
2. Motivation Function
3. Control Function
4. Emotive Function
COMMUNICATION PROCESS

Sender Develops idea  endcodes

 Transmits message to

Then feedback to Accepts or rejects decodes Receiver


FORM OF COMMUNICATION

1. Verbal :- Transmitted through hearing or sight


a. Oral communication
b. Written Communication

2. Non Verbal :- Means of conveying message through body


language as well as use of time, space,
touch, clothing, appearance and aesthetic elements.
TECHNIQUES FOR COMMUNICATING IN
ORGANIZATION

1. Downward Communication :- Messages flows from higher


level of authority to lower levels to give instruction, to provide
information about policies and procedures, to give feedback
about performance, to motivate
2. Upward Communication :- Messages flow from lower level
positions to persons in higher level
3. Horizontal Communication :- Messages sent to individuals or
groups from another of the same organizational level or
position
IMPORTANCE OF COMMUNICATION SKILLS

1. Highly valued in the workplace


2. Helps in career progression
3. Allows to speak concisely
4. Build better rapport with customers
5. Enhances professional image
6. Communication is among the top traits of successful
enterpreneurs
KEYS TO CLEAR COMMUNICATION

1. Proper Speech
2. Listening
3. Consistent Communication
4. Patience
5. Following Up
THANK YOU

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