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Unit 10: Keeping Your Program Going

The document discusses the role and responsibilities of a CERT Program Manager. It outlines the skills and abilities needed to manage a CERT program, including leadership, communication, organization and passion. The document also identifies key elements for sustaining a program, such as retaining volunteers, ongoing training, effective response, administration and community support. Program managers must plan various activities and tasks to maintain the program. A matrix can help identify the most impactful activities for program maintenance.

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donald1976
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29 views19 pages

Unit 10: Keeping Your Program Going

The document discusses the role and responsibilities of a CERT Program Manager. It outlines the skills and abilities needed to manage a CERT program, including leadership, communication, organization and passion. The document also identifies key elements for sustaining a program, such as retaining volunteers, ongoing training, effective response, administration and community support. Program managers must plan various activities and tasks to maintain the program. A matrix can help identify the most impactful activities for program maintenance.

Uploaded by

donald1976
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Unit 10: Keeping Your Program Going

CERT Program Manager


Unit Objectives

• At the conclusion of this unit, the


participants will be able to describe how to
sustain a local CERT program:
– Describe the knowledge, skills, and abilities a
Program Manager must possess in order to
coordinate a program
– Identify elements necessary for sustaining a
program
– Explain a technique for identifying program
activities that contribute most significantly to
program maintenance PM 10-1

CERT Program Manager: Keeping Your Program Going 10-2


Unit Topics

• Essential Skills and Abilities


• Keeping a Program Alive

PM 10-1

CERT Program Manager: Keeping Your Program Going 10-3


Who Are Program Managers?

• Two types of people start CERT programs:


– Forward-thinking champion
– Person told to go start a program

PM 10-2

CERT Program Manager: Keeping Your Program Going 10-4


What Do You Think?

• If you started your CERT program or are


planning to start a program, which type
best describes you?
– You believed in the concept and wanted to
help create a program
– You were given the job of starting a CERT
program along with other assigned duties

PM 10-2

CERT Program Manager: Keeping Your Program Going 10-5


The Challenge

• Keeping program going


• Making sure that
program is effective
and stays strong
and viable

PM 10-2

CERT Program Manager: Keeping Your Program Going 10-6


Important Info to Know

• How to:
– Manage volunteers
– Accommodate all volunteers
– Promote program to community, media,
elected officials, potential sponsors, etc.
– Convince veteran police and fire chiefs to use
volunteers
– Manage time commitment and amount of
resources required to run a successful
program

PM 10-2

CERT Program Manager: Keeping Your Program Going 10-7


Important Info to Know (cont’d)

• How to:
– Address legal hurdles and aspects
– Prove the value of the program
– Develop program support from elected
officials for program activities
• What your CERT program’s role is in your
specific community’s
emergency operations plan

PM 10-2

CERT Program Manager: Keeping Your Program Going 10-8


Requirements Vary

• Vary by:
– Community
– Region

PM 10-3

CERT Program Manager: Keeping Your Program Going 10-9


What Do You Think?

• What else would you add to the list we


have just reviewed?

PM 10-3

CERT Program Manager: Keeping Your Program Going 10-10


Program Manager Skills

• Experienced Program Managers know


that:
– Being a Program Manager is rewarding
– Being a Program Manager is not easy
• Program Managers need toolbox of skills
in order to accomplish responsibilities of
the job

PM 10-3

CERT Program Manager: Keeping Your Program Going 10-11


Skills and Abilities

• What are the specific skills and abilities


the Program Manager needs to possess?
– Tact
– Political savvy
– Passion
– Flexibility
– Leadership skills
– Comfort with public speaking
– Ability to motivate
– Trustworthiness
PM 10-3

CERT Program Manager: Keeping Your Program Going 10-12


Skills and Abilities (cont’d)

• Specific skills and abilities the Program


Manager needs to possess (cont’d):
– Ability to be cool under pressure
– Organizational triage skills
– Commitment/dedication
– Good communication skills
– High energy level
– Team concept
– Ability to plan and write

PM 10-3

CERT Program Manager: Keeping Your Program Going 10-13


Activity

Group and Draft Program Plan:

My Development Goals

PM 10-4

CERT Program Manager: Keeping Your Program Going 10-14


Keeping Program Alive

• More than just CERT Basic Training


• Program may have many activities
• Program Manager may be responsible for
most of them

PM 10-5

CERT Program Manager: Keeping Your Program Going 10-15


What Do You Think?

• What are tasks and activities that a CERT


Program Manager might take on to help
sustain the program?

PM 10-5

CERT Program Manager: Keeping Your Program Going 10-16


Five Critical Elements

• Volunteers are retained


• Skills are sharpened
• Teams respond appropriately
• Program is administered capably
• There is external program support

PM 10-5

CERT Program Manager: Keeping Your Program Going 10-17


Activity

Program Maintenance Matrix

PM 10-6

CERT Program Manager: Keeping Your Program Going 10-18


Unit Summary

• Essential skills and abilities the Program


Manager needs to possess
• Critical elements involved in keeping a
program alive
• Use of a program maintenance matrix to
identify activities that contribute most
significantly to program maintenance

PM 10-9

CERT Program Manager: Keeping Your Program Going 10-19

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