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Emotion & EI

This document discusses emotional intelligence (EI) and its components. It defines EI as the ability to perceive, understand, and manage emotions. The key components of EI are self-awareness, self-regulation, empathy, internal motivation, and social skills. Compared to IQ, EI has been shown to be a better predictor of success in life and work. The document also provides suggestions on how to increase one's EI through self-assessment, relationship management training, and stress reduction techniques. Developing high EI can benefit both individuals and organizations.

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47 views

Emotion & EI

This document discusses emotional intelligence (EI) and its components. It defines EI as the ability to perceive, understand, and manage emotions. The key components of EI are self-awareness, self-regulation, empathy, internal motivation, and social skills. Compared to IQ, EI has been shown to be a better predictor of success in life and work. The document also provides suggestions on how to increase one's EI through self-assessment, relationship management training, and stress reduction techniques. Developing high EI can benefit both individuals and organizations.

Uploaded by

ahmadmujtabamalik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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• Emotional Intelligence

• Concept
• Difference between EI & IQ
• Components of EI
• Characteristic of emotionally
intelligent people
• How to increase EI
• How to develop EI
• Impact of EI on organization
Emotion , Moods , Stress
Concepts .
• Affect . A broad range of feelings that people
experience
• Emotions . Intense feelings that are directed at
someone or somethings , comes and goes fairly
quickly
• Moods . Feelings that tend to be less intense than
emotions and that lack a contextual stimulus
Emotions
• Caused by specific events like getting dream
job , which may generate the emotion of joy
• Very brief in duration ( seconds or minutes)
• Specific and numerous in nature ( many
specific emotions such as anger , fear , sadness
, happiness , disgust , surprise)
• Usually accompanied by distinct facial
expressions
• Action oriented in nature
Emotional Intelligence
• Definition. The ability to detect and to manage
emotional cues and information .
The case for emotional intelligence
• Intuitive appeal. Intuition suggests people who can
detect emotions in others , control their own
emotions , and handle social interactions well have a
powerful leg up in the business world .
• EI predicts criteria that matter . Evidence suggests a
high level of EI means a person will perform well on
the job
Concepts

Impulses . A sudden strong wish to do something


,you suddenly want to do ,although you have not
planned
Empathy . The ability to share someone else’s feeling
or experiences by imagining what it would be like to
be in that person’s situation
Self esteem . How you feel about yourself . A person
with low self esteem do not like himself, do not think
that he is a valuable, and therefore do not behave
confidently
Concepts
Self actualization
The motivation to realize one’s own maximum potential
and possibilities.
Motive
A reason for doing something , a force causing movement
or action. Why would he have hurt him? he has no motive.
Drive
Arousal which occurs when a need or an intense desire is
felt that is strong enough to motivate a person to motivate
a person to seek its satisfaction
Intelligence Quotient (IQ)
IQ designed to measure intellectual
intelligence, it gives a score from a series of
tests. Higher IQ indicate better cognitive
abilities , or the ability to learn and
understand. People with higher IQs are more
likely to do well academically without exerting
the same amount of mental effort as those
with lower IQ scores
IQ (continue)
A logical assumption, therefore, is that people
with higher IQ will be more successful at work
and through life. This assumption has been
proven incorrect- there is more to success than
simply being ‘clever’.
Emotional Intelligence is a more modern
concept and was only fully developed in mid-
1990s, by Daniel Goleman, among others
IQ
Emotional Intelligence
• As a psychological theory , was developed by
peter Salovey and john Mayer.
• Emotional intelligence is the ability to perceive
emotions , to access thought , to understand
emotions and emotional knowledge , and to
reflectively regulate emotions so as to
promote emotional and intellectual growth.
Mayer & Salovey , 1997
EI- Success in different area
Components of Emotional Intelligence

Self awareness . The ability to recognize and


understand personal mood and emotions and
drives , as well as their effect on others
Hallmarks of self awareness include self-
confidence , realistic self-assessment , and a
self deprecating sense of humor.
Self awareness depend on one’s ability to
monitor one’s own emotional state and to
correctly identify and name one’s emotion
Components of EI. continue
Self-regulation . The ability to control or
redirect disruptive impulses and moods, and
propensity to suspend judgement and to think
before action. Hallmark include
trustworthiness and integrity; comfort with
ambiguity; and openness to change.
Components of EI. continue
Empathy . The ability to understand the emotional
makeup of other people. A skill in treating people
according to their emotional reactions. Hallmarks
include expertise in building and retaining talent, cross-
cultural sensitivity, and service to clients and customers.
It is important to note that empathy does not
necessarily imply compassion. Empathy can be ‘used’
for compassionate or cruel behavior. Serial killers who
marry and kill many partners in a row tend to have
great emphatic skills.
Components of EI. continue
Internal motivation . A passion to work for internal
reasons that go beyond money and status-which
are external rewards,- such as an inner vision of
what is important in life, a joy in doing something ,
curiosity in learning, a flow that comes with being
immersed in an activity. A propensity to pursue
goals with energy and persistence . Hallmarks
include a strong drive to achieve , optimism even in
the face of failure and organizational commitment.
Components of EI. continue
Social skills . Proficiency in managing
relationships and building networks, and an
ability to find common ground and build
rapport. Hallmarks of social skills include
effectiveness, and expertise building and
leading teams.
Characteristic
How to increase EI
Developing EQ-Model
How to improve EI
Continue –How to improve
Impact on organization
Group Excercise
Bottom line

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