Scribd
Upload
83 views

Consulting - Best Practices

A consultant is an expert or professional in a specific field who provides advice and guidance to clients, but does not have direct authority to implement changes. Consultants are characterized by their expertise, flexibility, independence, intelligence, communication and interpersonal skills, and ability to handle stress. Effective consulting requires clarifying the problem, creating a plan of action, attempting to understand drivers of change, confirming changes have been implemented, ensuring changes continue, and closing the engagement by communicating outcomes.

Uploaded by

Ratish Nair
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
83 views

Consulting - Best Practices

A consultant is an expert or professional in a specific field who provides advice and guidance to clients, but does not have direct authority to implement changes. Consultants are characterized by their expertise, flexibility, independence, intelligence, communication and interpersonal skills, and ability to handle stress. Effective consulting requires clarifying the problem, creating a plan of action, attempting to understand drivers of change, confirming changes have been implemented, ensuring changes continue, and closing the engagement by communicating outcomes.

Uploaded by

Ratish Nair
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Who is a Consultant?

A Consultant is "someone who has influence over an individual, group, or


organization, but who has no direct authority to implement changes”.

A Consultant is an expert or a professional in a specific field and has a wide


knowledge of the subject matter.
Characteristics needed to be a Consultant?
 Consultants have all the materials, methodology, and tools needed to carry out the activity at their disposal

 They combine human and material resources with the application of functional way of looking at the client’s
problem

 They are flexible in their ability to assimilate changes in the planning of projects

 They are independent, maintain a high level of confidentiality, and are always at the client’s service

 Furthermore, consultants are of above average intelligence and are quick to learn, observe, reason,
synthesize, and imagine

 They understand other people and work well with them

 They are good at communicating, persuading and motivating

 They can control themselves. They have personal energy and self-initiative, ethics and integrity

 They are mentally and physically fit for the strain they are put under in their daily work
The 7C’s of Consulting: Details

Clarify:
Client: Create: Change:
Understanding the nature of the
Understanding the client’s real Here the consultant needs to The consultant must attempt to
problem being addressed and
and perceived view of what is develop a plan of action understand the drivers of the
the scope of the change being
required from the assignment needed. change.
attempted.

Close:
Confirm:
Continue: Consultants should ensure that
Once the actions are taken, the
the client is fully aware of the
consultant should follow-up and The consultant ensures that the
outcome, added value, the new
confirm the change has taken changes made continue.
learning and what may be
place as planned
required in the future.
Communication: Seek first to Understand, then to be Understood!
The most important communication between the client and the consultant is

You might also like