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INTRODUCTIO
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Artificial Intelligence (AI) and Business Intelligence (BI) with Analytics helps businesses to achieve goals of management by
“Facts & Figures”.

It facilitates decision makers in timely decision making supported by data reporting, analysis and dashboard that would drive and
improve the business and discover hidden potential of the businesses.

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 Why Healthcare Analytics?
• Reduce Cost of Treatment • Predict Epidemic Outcomes • Avoid Preventable Diseases • Improve Quality of Life

With advanced analytics, business questions have evolved from “what happened” to “why” and “what will happen in the future”.
They give healthcare institutions the power to ask important questions about the future, and not simply rely on historical data to inform
their decision-making – and this is enabled by the application of business intelligence in healthcare.

Improving Patient Care Allocating Expenses Better

• Most complex data of any industry • Providing better patient and clinical care
• Business operations improvement (BOI) • Improving Personnel Distribution
• To support the daily practices of physicians, administration, and all • Decreasing Readmissions
other healthcare personnel • To establish best practices across all elements of care and management.
• To manage massive amounts of both structured and unstructured data
that healthcare institutions deal with on daily basis.

Supporting and improving decision-making

• To solve key challenges and connecting patient, clinical, and operational
data.
• To solve issues related to system operations, equipment and facilities,
diagnostics, patient and clinical care
• To track KPIs that analyze, manage, and help healthcare organizations
enhance their performance
• To obtain patient-related insights to provide elevated care

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 Big Data Analytics
Saving Lives
Focus Area
Reduce Cost of Predict Epidemic Avoid Preventable Improve Quality of
Treatment Outcomes Diseases Life

Management
objectives
• To forecast visit and admission • EHRs can also trigger warnings • Real-time alerting. In • Predictive Analytics : The goal
rates for the next 15 days. and reminders when a patient hospitals, Clinical Decision is to help doctors make big
Extra staff can be drafted in should get a new lab test or Support System (CDSS) data-informed decisions
when high numbers of visitors track prescriptions to see if a analyzes medical data on the within seconds and improve
are expected, leading to patient has been following spot, providing health patients’ treatment. This is
reduced waiting times for doctors’ orders. practitioners with advice as particularly useful in case of
patients and better quality of they make prescriptive patients with complex medical
care decisions. histories, suffering from
multiple conditions.
• Using Health Data For • EHRs can also trigger warnings • Cure Cancer : Medical • To reduce ER Visits : If the
Informed Strategic Planning : and reminders when a patient researchers can use large patient they are treating has
Use of Google Maps and free should get a new lab test or amounts of data on treatment already had certain tests done
public health data to prepare track prescriptions to see if a plans and recovery rates of at other hospitals, and what
heat maps targeted at multiple patient has been following cancer patients in order to find the results of those tests are
issues, such as population doctors’ orders. trends and treatments that • What advice has already been
growth and chronic diseases have the highest rates of given to the patient, so that a
success in the real world. coherent message to the
patient can be maintained by
healthcare providers 4
 WHY HEALTHCARE ANALYTICS ? (Need to Change)
• Reduce Cost of • Predict Epidemic • Avoid Preventable • Improve Quality of
Treatment Outcomes Diseases Life
With advanced analytics, business questions have evolved from “what happened” to “why” and
“what will happen in the future”.
They give healthcare institutions the power to ask important questions about the future, and not simply rely on historical data to inform their
decision-making – and this is enabled by the application of business intelligence in healthcare.

Improving Patient Care Allocating Expenses Better Supporting and improving decision-making
Most complex data of any industry Providing better patient and clinical care To solve key challenges and connecting patient, clinical, and
Business operations improvement (BOI) Improving Personnel Distribution operational data.
To support the daily practices of physicians, Decreasing Readmissions To solve issues related to system operations, equipment and
administration, and all other healthcare personnel To establish best practices across all facilities, diagnostics, patient and clinical care
To manage massive amounts of both elements of care and management. To track KPIs that analyze, manage, and help healthcare
structured and unstructured data that healthcare organizations adapt their performance
institutions deal with To obtain patient-related insights to provide elevated care
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 Why BI in Healthcare
• Predictive Analytics • Identifying At-Risk Patients
• Centralization Electronic Health • Reducing Adverse Events
of Records • Consolidation & protection of data
• (EHR’s) Health Apps and Devices
Personal • Improved Efficiency
• Financial Data Analysis • Increased revenue & reduce costs
• Clinical Analytics • Improved Margins
• Real Time Analysis • Improved patients satisfaction
• Predicting Patient Needs • Improved Patient Treatment & Care
• Reporting Efficiency • Reduction of medical errors and improved
• Improving Response Rates patients safety.
• Mining Data to Treat Diseases • Better data management

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 Why Healthcare Dashboards
• Graphical representation make strategic data easy to understand
• Make it possible to quickly assess hospital’s overall performance
• Concise presentation enables quick reviewing of KPIs and highlights problematic areas
• Facilitates decision making by comparing the Hospital’s performance with predetermined benchmarks and
standards
• The consolidated format is linked to more detailed data which supports in depth consideration of issues when
necessary
• Focuses users on information about the key indicators judged as the most important to the Hospital
• Helps in gaining financial support for current and future improvement efforts by highlighting the benefits of
change & expansion initiatives.

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REDEFINING HEALTHCARE ANALYTICS
The Artifiq Way

Peoples’ lives are too important to accept mediocre healthcare and only moderate improvements. Healthcare
analytics can extrapolate potentially lifesaving information and must be constantly monitored and followed.

• Keep up with imperative, industry-wide changes that affect profits

• Avoid excessive waiting times that damage patient-doctor relationships
• Recognize and balance patients’ needs as well as those of medical staff
• Optimize patient care and revenue streams
• Take advantage of real-time data for real-life situations
ARTIFIQ’s HEALTHCARE KPI FRAMEWORK ( Need to change)
ARTIFIQ’s HEALTHCARE KPI FRAMEWORK (Contd.)
 ARTIFIQ’s OFFERINGS

Advanced Analytics Big Data BI & Dashboards Analytics Advisory

& Machine Learning
RPA & Bots Data Integration Enterprise Reporting BI Audit & Program
Voice Analytics Data Warehousing Intelligent Dashboards management
Sentiment Analytics Big Data Analytics Managed Reporting BI / Analytics maturity
IIoT Consulting Big Data Application Services assessment and To-Be
Deep Learning Development Mobile BI recommendations
Predictive Analytics Data Integration Services Implementing Reporting
BI Advisory Factory
Architecture Assessment
BI Diagnostic Services

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Healthcare KPIs

Hospital Performance Patient Performance

• Average Hospital Stay • Predicting Patient Needs

• Treatment Cost • Improved patients satisfaction 
• Hospital Readmission Rates • Improved Patient Treatment &
• Overall Turnaround Time Care 
• Improve Operational Effectiveness. • Enhance proficiency in patient
• Reduce medication errors big data
• Improve financial and administrative
performance
• Improve clinical effectiveness
HOSPITAL PERFORMANCE KPI
Healthcare KPIs provide dependable insights that can be analyzed and utilized for fast, intelligent decision-making
capabilities.
The following KPIs can be measured utilizing a Hospital Performance Dashboard, which provide actionable data
regarding clinical, financial, and operational aspects, and represent examples of business intelligence in healthcare:

• Average Hospital Stay

• Treatment Cost
• Hospital Readmission Rates

• Optimization of patient flow

• Improve Operational Effectiveness.

• Improve clinical effectiveness

• Enhance patient satisfaction

HOSPITAL PERFORMANCE DASHBOARD
AVERAGE HOSPITAL STAY

Average Hospital Stay

• Average time spent by patients into healthcare facilities.

• Though this is a generalized KPI, it can indicate

widespread numbers given the nature of the type of stay.

• For this example, a lung transplant surgery or

cardiothoracic surgery will increase figures, where an
outpatient surgery, such as wisdom teeth removal, will
decrease the figures.

• Healthcare organizations can set a target length of stay

based upon KPI evaluations.
EMERGENCY ROOM STATUS DASHBOARD
ER WAIT TIME

Hospital Readmission Rates

• Closely tied to Patient Wait Time, this KPI factors in time

specifically related to the Emergency Room.

• Provides insights into rush hours and busy days, average

patient wait time in the ER and allows healthcare
organizations to evaluate if their check-in process needs
updating or if their staff is overwhelmed.

• This KPI is important to keep checking as improvements

often need to be made on an on-going process.
TREATMENT COST

Treatment Cost

• Ideal for financial management, healthcare institutions can

track metrics that directly affect finances and the ability of
the organization to sustain itself over time.

• Helps to identify irregularities in expense, take swift action,

and ensure that the budget is applied where it’s more
effective.

• Various categories include per units, per operations, or per

age groups.

• Treatment costs can be calculated according to certain

times and the evolution can then be analyzed.
HOSPITAL READMISSION RATES

Hospital Readmission Rates

• Measures the number of patients who are readmitted into

hospital care shortly after their initial release from care.

• Provides critical insight regarding the level of care patients

receive while in treatment at a healthcare facility.

• Helps healthcare organizations identify certain flaws in

healthcare management practices, such as insufficient staff,
lack of materials, or areas with special needs.
PATIENT WAIT TIME

Patient Wait Time

• Patient contentment is directly linked to their wait time at a

healthcare facility, and this measures how long a patient
has to wait between the time they check into a facility and
the time they see a doctor.

• It offers insights into how quickly hospitals and other

healthcare organizations are able to provide care.

• Measuring over a period of time enables facilities to

identify trends and apply labor distribution towards
providing more efficient patient management
PATIENT SATISFACTION DASHBOARD
PATIENT SATISFACTION

Patient Satisfaction

• One of the most crucial factors in healthcare management,

this measures how patients feel about how they’re cared for
while being treated at a facility, how well they like the food
or personnel, and if they feel doctors and nurses take the
appropriate time to discuss their care.

• Patient satisfaction levels should be constantly monitored

so it can be addressed and improved where needed.

• Provides insights into how a healthcare facility is viewed

by patients.
PATIENT SAFETY

Patient Safety

• Measures the ability of a hospital to extend

high-quality care to patients and ensure that they’re safe
from exposure to new infections or sepsis, or post-op
complications.

• Helps healthcare organizations figure out exactly where

problems originate and make necessary improvements.

• Metrics can be categorized by various categories such as

post-op infections or treatment-based diseases.
READMISSION SUMMARY
Financial Operation

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Sales and Marketing

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Patient Satisfaction Dashboard
Patient Acceptance Dashboard
Insurance Claims Dashboard
Patient Information Dashboard

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 KPIs for Emergency

• ER Waiting Time
• Number of Patients in ER
• Current ER Occupancy
• Number and acuity of ER patients
• Patients leaving without being seen and revisit rates.
• Number of active ER beds
• Ratio of ER patients to ER staff and the length of stay including waiting time and treatment time.
• The turnaround time of supportive services, such as Lab, Radiology and Medications/Pharmacy.
• Boarding time and available hospital beds
• ICU beds and patients waiting for admission.

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Emergency Room Status Dashboard

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Revenue and Volume Dashboard

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Sales Dashboard

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Sales Matrix

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Sales Mix

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Geo – Customer Group

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Sales Mix Comparison

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Thank you

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