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Rokyan Management Consultancy: Equipping Your Team To Carry Your Load !!!

This document provides an overview of communication and listening skills training. It begins with introductions and then outlines the following: 1. Training rules for the course. 2. The components of communication, including both verbal and non-verbal methods. 3. Types of listening like appreciative, empathic, comprehensive, and critical listening. 4. Causes of poor listening and how to improve listening skills, such as preparing to listen without distraction, concentrating on the message, and asking questions.

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37 views17 pages

Rokyan Management Consultancy: Equipping Your Team To Carry Your Load !!!

This document provides an overview of communication and listening skills training. It begins with introductions and then outlines the following: 1. Training rules for the course. 2. The components of communication, including both verbal and non-verbal methods. 3. Types of listening like appreciative, empathic, comprehensive, and critical listening. 4. Causes of poor listening and how to improve listening skills, such as preparing to listen without distraction, concentrating on the message, and asking questions.

Uploaded by

rashid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ROKYAN MANAGEMENT

CONSULTANCY
Equipping Your Team to Carry Your Load !!!
www.rokyan.com
[email protected]
Viber/WhatsApp: +93 (0) 77 18 48 147
‫السالم و علیکم و رحمته هللا و برکاته‬
Getting to Know Each Other

 Full Name

 Current Position

 Work Experience

 Objectives for the course


Training Rules

Exit
Methods of Learning
Communication

Communication is a two-way process of


transmitting and receiving verbal and
nonverbal messages.

Verbal
Non-Verbal
Communication Components
1. Context
2. Encoder
3. Message
4. Medium
5. Decoder
6. Feedback
Message

SENDER
RECEIVER

Barriers Feedback Barriers


Communication is give and take
Non-verbal Communication
1. Body Language 2. Facial Expressions 3. Vocal Cues

Appearance Eye Contact Pitch

Posture Rate

Gesture 4. Space and Time


Volume

Touch
Verbal communication
Oral Written

One-on-one conversations Memorandums

Meetings Letters

Phone calls Email

Presentations Reports

Public Speaking
Activity 03:
Draw the given picture.
Listening VS Hearing
Process of Listening
1. Receiving/ Hearing
2. Understanding
3. Remembering
4. Evaluation
5. Responding
Kinds of Listening
 Appreciative Listening – listening for pleasure or enjoyment as
when we listen to music.

 Empathic Listening – listening to provide emotional support for


the speaker as when a doctor listens to a patient or when we listen
to a distressed friend.

 Comprehensive Listening – listening to understand the message


of a speaker as when we attend a classroom lecture or listen to
directions.

 Critical Listening – listening to evaluate a message for purposes


of acceptance or rejection as when we listen to the speech, a
political candidate, or arguments in a court.
Causes of Poor Listening
 Prejudice against the speaker
 External distraction
 Thinking speed
 Premature evaluation (Not Concentrating)
 Delivery of speech (Monotone)
 Language (Jargons)
 Focusing on Delivery and Personal Appearance
How to Become a Better Listener
 Preparation for listening
 No talking
 Avoid distraction
 Good environmental condition
 Concentration on a message
 Controlling emotions and feelings
 Avoid evaluation (conclusion)
 Showing interest
 Take listening seriously (Active listener)
 Develop note-taking skills
 Asking questions
 Don’t’ be diverted by appearance or delivery
THANK YOU!!!

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