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Managers and Communication

This document discusses the importance of communication between managers and employees in organizations. It defines communication as the transfer and understanding of meaning through various channels. Effective communication is important for functions like control, motivation, and sharing information. The document outlines potential barriers to communication like filtering messages, information overload, and different languages or cultures. It emphasizes that managers must understand communication and use various methods and behaviors to overcome barriers, including actively listening to employees.

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Obaid
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17 views

Managers and Communication

This document discusses the importance of communication between managers and employees in organizations. It defines communication as the transfer and understanding of meaning through various channels. Effective communication is important for functions like control, motivation, and sharing information. The document outlines potential barriers to communication like filtering messages, information overload, and different languages or cultures. It emphasizes that managers must understand communication and use various methods and behaviors to overcome barriers, including actively listening to employees.

Uploaded by

Obaid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Managers and

Communication

Presented by:
Abeera Shaheen (S-2018/2415)
Role of Manager:
• Mangers have to understand both the importance and drawbacks of all
form of communication.

• Communications is fundamentally linked to managerial performance.

• Communication between mangers and employees is important because


it provides the information necessary to get work done in organization.
Communication:
The transfer and understanding of meaning:
• Transfer means the message was received in a form that can be interpreted by
the receiver.
• Understanding the message is not the same as the receiver agreeing with the
message.

Interpersonal Communication:
• Communication between two or more people.

Organizational Communication:
• All the patterns, network, and systems of communications within an
organization.
Functions of Communications:
Cont..
Control:
• Formal and informal communication acts to control individual
behaviors in organization.

Motivation:
• Communication acts to motivate by clarifying to employees what is
to be done to improve performance.
Cont..
Emotional Expression:
• Social interaction in the form of work group communications
provides a way for employees to express themselves.

Information:
• Individuals and work groups need information to make decisions
or to do their work.
Interpersonal Communication Process:
Cont..
Message:
• A purpose to be conveyed.

Encoding:
• The message converted to symbolic form.

Channel:
• The medium through which the message travels.
Cont..
Decoding:
• The receiver’s retranslation of the message.

Noise:
• Any disturbances that interfere with the feedback of a message.
Distortions in Communications:
The Message:
• Symbols used to convey the message’s meaning.
• The content of the message itself.
• Noise interfering with the message.

The Channel:
• The sender’s choice of the appropriate channel or multiple
channels for conveying the message.
Cont..
Feedback Loop:
• Communication channel distortions affecting the return message
from receiver to sender.

Message Encoding:
• The effect of the skills, attitudes, and knowledge of the sender on
the process of encoding the message.
Interpersonal Communication Methods:
• Face-to-face • Hotlines
• Telephone • E-mail
• Group meetings • Computer conferencing
• Formal presentations • Voice mail
• Memos • Teleconferences
• Traditional Mail • Videoconferences
• Fax machines
• Employee publications
• Bulletin boards
• Audio and videotapes
Cont..
Communication that is transmitted without words.
• Sounds with specific meanings or warnings.
• Images that control or encourage behaviors.

Body language:
• Gestures, facial expressions, and other body movements that convey meaning.

Verbal intonation:
• Emphasis that a speaker gives to certain words or phrases that conveys
meaning.
Interpersonal Communication Barriers:
Cont..
Filtering:
• The deliberate manipulation of information to make it appear more favorable
to the receiver.

Emotions:
• Disregard rational thinking and substitute emotional judgments while
interpreting messages.

Information Overload:
• Being confronted with a quantity of information that exceeds an individual’s
capacity to process it.
Cont..
Defensiveness:
• When people are being threatened, they tend to react in a way that reduces the
ability to achieve mutual understanding.

Language:
• Employees who work for the organization have different (jargon) specialized
terminology or technical language.

National Culture:
• Culture influences the information in communications.
Overcoming the Barriers:

• Use Feedback
• Simplify Language
• Listen Actively
• Constrain Emotions
• Watch Nonverbal Cues
Active Listening Behaviors:

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