ZIETA TECHNOLOGIES PVT. LTD.

SAP CLOUD FOR CUSTOMER (C4C) FUNCTIONALITIES

 Introducing SAP Cloud For Customer

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Sell More effectively with today’s empowered customers

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DESIGNED TO WOW THE CUSTOMER AGENT AND MANAGER WITH
SAP CLOUD FOR SALES & SERVICE [C4C]

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RUN YOUR BUSINESS FROM A MOBILE DEVICE

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COLLABORATION AND FEEDS

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VISIT PLANNING AND EXECUTION

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DELIVERING SALES AND MARKETING EXCELLANCE

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DELIVERING CUSTOMER SERVICE EXCELLENCE

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CUSTOMER SERVICE CAPABILITES IN SAP CLOUD FOR
SERVICE

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CUSTOMER ENGAGEMENT AND COMMERCE (CEC)

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Only SAP Delivers Everything you Need for 21st Century
Customer Engagement

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SAP CLOUD FOR CUSTOMER INTEGRATION WITH SAP ERP

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SAP CLOUD FOR CUSTOMER INTEGRATION WITH SAP ERP

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Cloud for Sales – SAP ERP and SAP BI Integration
Multiple Integration Touchpoints

SAP NetWeaver PI / SAP

Cloud
Cloud for
for Customer
Customer HANA Cloud Integration SAP
SAP ERP
ERP 6.0
6.0
11 INITIAL
INITIAL DATA
DATALOAD
LOAD

22 REAL-TIME
REAL-TIME MASTER
MASTER DATA
DATASYNCHRONIZATION
SYNCHRONIZATION

REAL-TIME
REAL-TIME OPPORTUNITY-TO-ORDER
OPPORTUNITY-TO-ORDER PROCESS PROCESS INTEGRATION
INTEGRATION
Real-time
Real-time Opportunity Pricing Check
Opportunity Pricing Check
Real-time
Real-time Quotation
Quotation Processing
Processing
33 Real-time
Real-time Sales
Sales Order
Order Processing
Processing
Review
Review of relevant Sales Documents
of relevant Sales Documents

44 RECENT
RECENT ORDERS
ORDERS INTEGRATION
INTEGRATION (Account
(Account 360)
360)

SAP
SAP BI
BI
55 DATA
DATAINTEGRATION
INTEGRATION –– SAP
SAP BW
BW to
to SALES
SALES OD
OD

66 REPORT
REPORT INTEGRATION/
INTEGRATION/ HTML
HTML MASH-UP
MASH-UP

77 DATA
DATAINTEGRATION
INTEGRATION –– SALES
SALES OD
OD to
to SAP
SAP BW
BW

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Summary

 Cloud for Customer provides standard integration for master and transaction data
for Cloud for Sales, Cloud for Service, and Cloud for Social Engagement.
 Standard process integration content is available for SAP HANA Cloud
Integration and SAP NetWeaver Process Integration.
 SAP’s Cloud for Customer to SAP on-premise integration is richer, has lower
cost, and faster to implement than integration of direct and 3rd party cloud
solutions with SAP.
 SAP HANA Cloud integration provides a viable alternative to customers to
improve time to implement and reduce ongoing operations cost.
 Cloud for Customer provides specific integration scenarios for integrating with
SAP on-premise applications such as SAP ERP, SAP BI.

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© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17