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Model Answer - Task 3 ERP Solution

Improve service quality and efficiency by connecting field teams, warehouses, and finance through an integrated system. The system allows field technicians to access real-time inventory data to get the right parts to customers quickly. It also streamlines the ordering and billing process by automatically transferring service data to customer invoices.

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Gate Bennet4
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Download as PPTX, PDF, TXT or read online on Scribd
10 views

Model Answer - Task 3 ERP Solution

Improve service quality and efficiency by connecting field teams, warehouses, and finance through an integrated system. The system allows field technicians to access real-time inventory data to get the right parts to customers quickly. It also streamlines the ordering and billing process by automatically transferring service data to customer invoices.

Uploaded by

Gate Bennet4
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Business Problem Statement: Improve service quality & efficiency with system processes that dynamically connect

field and back-office teams (GE Site Manager, Parts Warehouse, and Finance Manager).

Field Service Module:


Increase first-time fix by getting the right person
with the right materials to the right place at the Service
right time.
Inventory Module: Field Service
Inventory Visibility - See summary or detail view of
global inventory positions. Depot Repair

Order and ship service parts directly to your Installed Base


customer or field service technician, process
returned parts, and manage technician trunk stock Contracts
to ensure your customer's issues are resolved
quickly and accurately.
Receivables Module:
Shorten the order to cash cycle through seamless
transfer of transaction data from service document
to customer invoice. Customer master data
(including bill to address), parts pricing, and service
completion date are all captured in the system so
that at each step of the business activity the proper
values to complete the transaction accurately are
available.

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