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Introduction / SIP Troubleshooting: Panasonic Corporation Connected Solutions Company

This document provides tips for troubleshooting common SIP networking issues including one-way audio, no audio, voice quality problems, inability to register or make calls, and caller ID notification issues. Potential causes outlined include router port forwarding, SIP ALG, firewall, PBX settings, network issues, audio quality problems, and caller ID format issues. Analysis tips are provided such as checking ports, SIP negotiation errors, number formats, session timers, accounts, and SIP parameters.

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Martin Motta
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Download as PPTX, PDF, TXT or read online on Scribd
92 views

Introduction / SIP Troubleshooting: Panasonic Corporation Connected Solutions Company

This document provides tips for troubleshooting common SIP networking issues including one-way audio, no audio, voice quality problems, inability to register or make calls, and caller ID notification issues. Potential causes outlined include router port forwarding, SIP ALG, firewall, PBX settings, network issues, audio quality problems, and caller ID format issues. Analysis tips are provided such as checking ports, SIP negotiation errors, number formats, session timers, accounts, and SIP parameters.

Uploaded by

Martin Motta
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Introduction / SIP Troubleshooting

Panasonic Corporation
Connected Solutions Company

Draft V0.1_Dec-12, 2018


1. Introductions

This section describe market sip-networking issues to fix easily and hints for
analyzing. Please make that useful for that market issue to fix.

Main market issues


Voice Communications Connections
 Unable to make Incoming calls
 One way Voice Communication
 Unable to make Outgoing calls
 No Voice communication
 Session is disconnected
 Voice Quality Noise, delay
 Unable to register to server

CLIP notifying and showing


 Notify DDI/DID number
 Anonymous calls/CLIR
 Show a Caller ID
1. Introductions
Voice Communications
 One way Voice Communication
 No Voice communication
 Voice Quality Noise, delay

Assumed cause Analysis Tips / Investigation


Router Port Forward issue Check the Port number from Source/Destination and SDP IP address
- Check the IP address in INVITE and SDP at LAN/WAN.
Router SIP ALG INVITE/183SDP/200OK: Via, Contact, SDP: C-line
- Check Router’s SIP-ALG function is enabling or not.
Firewall / Security settings Check the filtering SIP, RTP port in the external Network equipment.
PBX MRG settings External IP address / MRG IP-PT, SIP-EXT port number
PBX Extension Remote Place / Phone Location
PBX SIP trunk Settings Check the SDP C-line, NAT-Off mode, RTP port range
-PBX and DSP IP address, Gateway IP, DNS, Built-in Router IP.
Network Settings
-Check whether IP address duplicate is happening or not.
Noise and delay Check access line bandwidth, adjust a Gain value on the PBX
1. Introductions
Connections
 Unable to Incoming calls
 Unable to Outgoing calls
 Session is disconnected
 Unable to register to server

Assumed cause Analysis Tips / Investigation


Close the SIP port Check WAN port for SIP port (5060, 35060 or dynamic port).
Incoming: Check PBX error response
Does not allow INVITE
Outgoing: Check SIP server response
SIP negotiation error
Reference error code list and investigate the cause.
CLIP / CLIR format issue Check to allow format by ITSP, Reference CLIP/CLIR document.
Number format mismatch Check a Request-URI and Username.
Session Timer issue Check timer parameter, Refresher, Session-Expires, Min-SE.
Accounts information issue Check Username, Authentication ID and Password.
SIP-ALG Check a via header IP, Contact header IP and SDP C-line IP.
SIP parameter/format issue Check Error response and find a cause.
1. Introductions
CLIP notifying and showing
 Notify DDI/DID number
 Anonymous calls/CLIR
 Show a Caller ID

Assumed cause Analysis Tips / Investigation


NS can show the CLIP from a “P-Asserted-ID” and “From header”.
Incoming CLIP priority
Priority: 1st PAI, 2nd From.
Check the incoming call trace
PBX can’t show a CLIP also CNIP when character including to
Incoming No CLIP
username.
PBX show a “CO-Name” when Anonymous incoming call is.
Notify DDI/DID number Reference CLIP/CLIR documents

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