Scribd
Upload
45 views

Study of Emotions in OB

The document discusses emotions in the workplace. It first covers the historical view that emotions were seen as irrational and managers tried to create emotion-free environments. However, it is now understood that emotions cannot be separated from work. Emotions and moods are affected by personality, time of day, weather, stress levels, social activities, sleep, exercise, age, and gender. The concept of emotional labor is introduced, where employees must display certain emotions even if they do not feel them internally. Emotional intelligence, the ability to understand and manage emotions, is an important factor in job performance. The document concludes by outlining various organizational behavior applications of understanding emotions, such as selection, decision making, creativity, and leadership.

Uploaded by

Sanjeevani Hanjura
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
45 views

Study of Emotions in OB

The document discusses emotions in the workplace. It first covers the historical view that emotions were seen as irrational and managers tried to create emotion-free environments. However, it is now understood that emotions cannot be separated from work. Emotions and moods are affected by personality, time of day, weather, stress levels, social activities, sleep, exercise, age, and gender. The concept of emotional labor is introduced, where employees must display certain emotions even if they do not feel them internally. Emotional intelligence, the ability to understand and manage emotions, is an important factor in job performance. The document concludes by outlining various organizational behavior applications of understanding emotions, such as selection, decision making, creativity, and leadership.

Uploaded by

Sanjeevani Hanjura
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 10

Study of Emotions in OB

Emotions at workplace
• The “Myth of Rationality”
• Emotions were seen as irrational
• Managers worked to make emotion-free environments
• View of Emotionality
• Emotions were believed to be disruptive
• Emotions interfered with productivity
• Only negative emotions were observed

• Now we know emotions can’t be separated from the workplace


Emotions and Moods
• Affect
• Emotions are grouped into General mood states. Mood states affect
perception.
• Robbins et.al
Sources of Emotions
• Personality
• Day and Time of the Week
• There is a common pattern for all of us
• Happier in the midpoint of the daily awake period
• Happier toward the end of the week
• Weather
• Illusory correlation – no effect
• Stress
• Even low levels of constant stress can worsen moods
• Social Activities
• Physical, informal, and dining activities increase positive moods
Cont’d….
• Sleep
• Poor sleep quality increases negative affect
• Exercise
• Does somewhat improve mood, especially for depressed people
• Age
• Older folks experience fewer negative emotions
• Gender
• Women tend to be more emotionally expressive, feel emotions more intensely,
have longer-lasting moods, and express emotions more frequently than do men
• Due more to socialization than to biology
Emotional Labour
An employee’s expression of organizationally desired emotions during
interpersonal transactions at work.
•Emotional Dissonance:
• Employees have to project one emotion while simultaneously feeling another
• Can be very damaging and lead to burnout
•Types of Emotions:
• Felt: the individual’s actual emotions
• Displayed: required or appropriate emotions
• Surface Acting: displaying appropriately but not feeling those emotions internally
• Deep Acting: changing internal feelings to match display rules - very stressful
Emotional Intelligence-Daniel Goleman
• A person’s ability to:
• Be self-aware
• Recognizing own emotions when experienced
• Detect emotions in others
• Manage emotional cues and information
• EI plays an important role in job performance
• EI is controversial and not wholly accepted
• Case for EI:
• Intuitive appeal; predicts criteria that matter; is biologically-based.
• Case against EI:
• Too vague a concept; can’t be measured; its validity is suspect.
OB Applications
• Selection
• EI should be a hiring factor, especially for social jobs.
• Decision Making
• Positive emotions can lead to better decisions.
• Creativity
• Positive mood increases flexibility, openness, and creativity.
• Motivation
• Positive mood affects expectations of success; feedback amplifies this effect.
• Leadership
• Emotions are important to acceptance of messages from organizational leaders.
Cont’d….
• Negotiation
• Emotions, skillfully displayed, can affect negotiations
• Customer Services
• Emotions affect service quality delivered to customers which, in turn, affects customer relationships
• Emotional Contagion: “catching” emotions from others
• Job Attitudes
• Can carry over to home, but dissipate overnight
• Deviant Workplace Behaviors
• Negative emotions lead to employee deviance (actions that violate norms and threaten the
organization)
• Manager’s Influence
• Leaders who are in a good mood, use humor, and praise employees increase positive moods in the
workplace.
Acknowledgement
• Robbins et. al, Pearson Publication

You might also like